HD Voice is a suite of services enabled by VoLTE (Voice over LTE) technology. VoLTE delivers voice calls over the 4G LTE network instead of the traditional voice network, providing clearer, more natural sounding audio when both parties are using HD Voice-enabled phones that are connected to our 4G LTE network. HD Voice also includes additional benefits such as: Simultaneous voice and 4G LTE data 1-way or 2-way video calls1 (including video calls over Wi-Fi) 6-way conference calls Wi-Fi Calling2 HD Voice service is included in your existing voice plan at no additional charge. When you purchase a current device, HD Voice is automatically added to your account and ready for you to use on your device. HD Voice calls are billed as standard voice minutes, according to your plan. If a wired headset or a Bluetooth® headset is connected to your phone, HD Voice calls may not be delivered to the headset with HD quality unless the headset is also compatible with HD Voice. 1Not all HD Voice-capable devices support Video Calling including Apple® iPhone® and Windows OS. 2Wi-Fi Calling requires a Wi-Fi Calling-capable phone. Refer to our Wi-Fi Calling FAQs for more information.

Are there certain features that are not compatible with HD Voice?

The following features aren't compatible with HD Voice at this time: Call Filter Company Name ID These features won't be available to add to your line until they're upgraded to be compatible with HD Voice.

What is simultaneous voice and 4G LTE data?

Simultaneous voice and 4G LTE data allows customers connected to Verizon's 4G LTE network to surf the web, continue a download, use an application, or use a feature like Mobile Hotspot while talking on a call.

What is Video Calling?

Video Calling is a feature that lets you make an HD Voice call combined with real-time video. The Video calling feature is not available on iPhone or Windows OS. Making video calls is as simple and easy as making traditional voice calls. If the person you're calling can accept a video call, you'll see a Camera icon. You can then select that icon to upgrade to a video call. There's no need to download an app or set up a new user ID to place a video call. Notes: Video Calling requires a Video Calling-enabled phone. When connected to Verizon's 4G LTE network and known Wi-Fi access points, video calls will automatically hand off to Wi-Fi.

What is Wi-Fi Calling?

Wi-Fi Calling allows you to make and receive calls over a Wi-Fi network if cellular is not available. Refer to our Wi-Fi Calling FAQs for more information including how to set up and use it.

How much does HD Voice cost?

HD Voice is available at no additional charge and is included in existing plans. HD Voice calls are billed as standard voice calls according to your plan. No data charges apply. Mobile-to-Mobile calls that happen to be HD Voice calls are charged just like traditional Mobile-to-Mobile calls and are billed against your monthly minute allowance according to your plan. A video call is an HD Voice call combined with real-time video. The voice portion is billed as a standard voice call, according to your plan. The video portion is billed as data, according to your data plan. No data charges apply to video calls transmitted over Wi-Fi. Note: An average 1-minute video call uses about 6 - 8 MB of data. The actual data consumption of your video call may vary.

How can I get HD Voice?

HD Voice is included with most plans for no additional charge. HD voice comes automatically switched on and ready to use on: All smartphones we currently sell iPhone 6 and newer Samsung Galaxy S7, Google Pixel, etc., and new models HD Voice is compatible with virtually all Android™ phones. If your device is older than the ones listed above you may need to activate HD Voice. To learn how to activate HD Voice on your device refer to the Interactive "How To" Simulators page and locate your device model.

Why do I need to remove certain existing features in order to get HD Voice?

HD Voice is built on a new technology platform that's different from the platform upon which certain existing features are built. Until these features are upgraded to work on the new platform, they won't work on HD Voice-enabled phones. When adding the HD Voice feature, you'll be notified of any incompatible features that exist on your line. These features will be removed from your line at the time HD Voice is added. Note: Apps associated with these features aren't compatible with HD Voice at this time. These apps won't work as expected as long as HD Voice remains on your line. Business customers: Please contact your company's Wireless Program Administrator to remove incompatible features and add HD Voice.

Why can't I make an HD Voice call?

If you're not able to make or receive an HD Voice call, it may be due to one of the following reasons: HD Voice isn't activated on the line that you're calling VoLTE is Call set to Off on your phone or on the phone you're calling Either you or the person you're calling isn't using an HD Voice-capable phone at the time of the call Either your phone or the phone you're calling isn't connected to the Verizon 4G LTE network at the time of the call

I have an HD Voice-capable phone. Why can't I make a video call?

If you're not able to make or receive a video call, it may be due to one of the following reasons: Video Calling isn't activated on your line or the line you're calling Video Calling is set to Off on your phone or the phone you're calling Mobile Data is set to Off on your phone or the phone you're calling Video Calling is blocked from either your line or the line you're calling Either your phone or the phone you're calling isn't connected to the Verizon 4G LTE network at the time the call was initiated The person you're calling declined your video call request Your phone or the phone you're calling isn't capable of Video Calling

I know someone who has Video Calling enabled. Why is the Camera icon on that person's contact card missing?

Your Video Calling-capable phone regularly syncs up its Video Calling capability status with the network, and this may be due to the status being temporarily out of sync. You can force a real-time synchronization of the status by following these steps: Open the Menu option within the contact card. Tap Refresh. The Camera icon should appear. If the Camera icon still doesn't appear after you refresh, it's possible that person is no longer capable of Video Calling.

Why did I receive a "Cannot Activate LTE Calls" error message when attempting to change the "Enable LTE" setting to "Voice & Data" on my iPhone 6 or iPhone 6 Plus?

There are several reasons why you may have received this error message. Please refer to our Wi-Fi Calling error message page for more information.

I followed the instructions to add HD Voice to my account, but I only received a spinning wheel or activity indicator. Is there something wrong?

On iPhone 6 or newer devices, it can take a few minutes for the system to update your account with the HD Voice feature. When HD Voice is successfully added, the Enable LTE setting will be set to Voice & Data. If the Enable LTE setting remains at Data Only after 6 minutes, it's likely that your line isn't eligible to activate HD Voice from the setting because it belongs to a business account or has an incompatible feature. Learn more about how to troubleshoot this error message. If your line doesn't fall into the above categories, but Enable LTE remains at Data Only, please contact Customer Service by calling *611.

I added HD Voice to my account in My Verizon. Why is the "Voice & Data" device setting still showing "Off"?

On iPhone 6 and 6s devices, the default device setting for Enable LTE prior to March 2016 was Data Only. Change the setting to Voice & Data in order to experience HD Voice and Simultaneous Voice and LTE Data. For all iPhone 6 and newer devices delivered after March, 2016, the default device setting for Enable LTE is Voice & Data.

Why's the Camera icon disabled while I'm on an HD Voice call?

If the Camera icon is disabled while you're on an HD Voice call, it may be due to one of the following reasons: Video Calling is set to Off on your phone Note: A simple way to this setting is by going to the "ME" entry of your Address Book. You should be the first contact listing. Tap your name to see if the Video Calling button is set to On. Mobile Data is set to Off on your phone To check this setting: Tap Settings. Tap Data Usage. Make sure the Mobile Data switch is set to On.

How do I set up a 6-way call?

You can set up a 6-way conference call the same way you would set up a 3-way call. The only difference is that if your HD Voice-enabled phone is connected to Verizon's 4G LTE network, you can set up a conference call with up to 5 people, even if they don't have HD Voice phones. To set up a conference call with up to 6 phones: Call the first phone number as usual. While on that call, tap Add call to call the second phone number. Note: When the second call is established, the first call will be put on hold automatically. You can swap between the two calls. Tap Merge to join the two calls and form a 3-way conference call. You can call up to 3 more phones to form a 6-way conference call. You've successfully set up a 6-way conference call.

Will the SIM card from my current Android device work with a new Android HD Voice-capable phone?

You should be able to continue using your SIM card in a new HD Voice-capable device, as long as it's compatible with the new device. However, you still need to have HD Voice activated on your line before you can use HD Voice and Video Calling.

I added the HD Voice feature to my account. How do I know HD Voice is ready for use on my Android phone?

To verify HD Voice is ready to use on an Android phone: Open the Contacts app. Tap on the Groups tab. If you see a group named "Video Calling," this indicates that HD Voice is ready for use. Note: If you don't see the Video Calling group, turn off your phone and turn it back on again. If you still don't see it, verify that the latest software is installed on your phone.

What is iOS Support of Single Phone Number for Multiple Devices and what can it do for me?

If you have iOS 10.3 or newer, you can use FaceTime® to receive calls on iCloud connected devices using your iPhone mobile number, even if it's in a different location or turned off. To use iOS Support of Single Phone Number for Multiple Devices, you need: iPhone 6 or newer on the Verizon network One of the following devices: iPad mini 2 and newer iPod Touch 6th Generation Apple Watch Series 2 running OS 3.2 or newer Mac 2012 or newer Macs running OS X Yosemite or newer. All devices must be connected to the same iCloud account. To enable iOS Support of Single Phone Number for Multiple Devices on your iPhone: Tap Settings. Tap Phone. Tap Calls on Other Devices. Slide or tap Allow Calls on Other Devices.

I added the HD Voice feature to my account. How do I know HD Voice is ready for use on my iPhone?

To verify HD Voice is ready to use on an iPhone: Tap Settings Tap Cellular Tap or slide the Cellular Data switch to on (switch will be green) Tap Cellular Data Options Tap Enable LTE If Voice & Data has a check next to it, HD Voice is enabled and ready for use.

How much data is consumed for a 1-minute video call?

A 1-minute video call typically uses about 6 - 8 MB of data. However, the actual data usage of your Video Calling session may vary.

How do I make a video call?

In order to make a video call, both you and the person you're calling must: Be using a Video Calling-enabled phone. Video Calling is not available on iPhone or Windows OS. Be connected to the Verizon 4G LTE network You can initiate a video call in any of the following ways: Video Calling group: You can select a contact from the Video Calling group in the Groups menu within your Contacts app. Contacts app / Address Book: Select a contact that's capable of Video Calling and tap the Camera icon. Phone app: Enter a mobile phone number of a contact that's capable of video calling and tap the Camera icon. Call History logs: Select a phone number indicated with a Camera icon. During an HD Voice call: You can upgrade an HD Voice call to a video call by tapping the Camera icon on the in-call screen. A video call can be established only after the called party accepts the video call request. Note: You can also convert an HD Voice call to a 1-way video call by either turning on your front-facing or rear-facing camera. If the person you called does the same on their side, the 1-way video call is turned to a 2-way video call.

How do I make a video call over Wi-Fi?

Video Calling is not available on iPhone or Windows OS. When your phone is connected to a known Wi-Fi access point (e.g., your home Wi-Fi network), a new video call will automatically be initiated over Wi-Fi. Similarly, an active video call session will be automatically handed off to Wi-Fi. If Wi-Fi connectivity is lost in the middle of a video call, the video call will seamlessly transition back to the 4G LTE network.

How do I know if my video call is taking place over Wi-Fi?

A Wi-Fi icon that appears on the in-call screen of a video call indicates that the call is carried over Wi-Fi.

How can I find a contact that can do video calls?

If you activated HD Voice, including Video Calling, you can easily determine which of your contacts are Video Calling-enabled. In your Contacts app, you'll find a group called "Video Calling." All the contacts listed in that group are capable of Video Calling. You can also tell if a particular contact can receive a video call by opening up that person's contact card. If there is a Camera icon beside the Phone icon, you can video call with that contact.

Por inactividad, tu sesión finalizará en unos 2 minutos. Extiende tu sesión haciendo clic en Aceptar a continuación.

Por inactividad, tu sesión ha expirado. Vuelve a iniciar sesión para continuar.

Preguntas frecuentes acerca de HD Voice

Descubre cómo HD Voice puede mejorar la calidad de las llamadas de voz, video y en conferencia, sin costo adicional. Conoce la compatibilidad del dispositivo y cómo usar HD Voice.

Encuentra más temas en Asistencia adicional.

¿Es útil esta página?

Información

Cómo usar HD Voice

Uso de videollamadas

Solución de problemas

Ampliar todo

¿Qué es HD Voice?

¿Hay funciones que no son compatibles con HD Voice?

¿Qué es voz y datos 4G LTE en simultáneo?

¿Qué es una videollamada?

¿Qué es Llamadas Wi-Fi?

¿Cuánto cuesta el servicio HD Voice?

¿Cómo obtengo HD Voice?

¿Por qué necesito eliminar ciertas funciones para poder obtener HD Voice?

Ampliar todo

¿Cómo hago una llamada entre 6?

¿Funcionará la tarjeta SIM de mi dispositivo Android actual con un teléfono Android nuevo compatible con HD Voice?

Agregué la función HD Voice a mi cuenta. ¿Cómo sé que HD Voice está lista para usar en mi teléfono Android?

¿Qué es Asistencia para iOS de un solo número telefónico para múltiples dispositivos y qué puede hacer por mí?

Agregué la función Voz HD a mi cuenta. ¿Cómo sé si ya puedo usarla en mi iPhone?

Ampliar todo

¿Cuántos datos consume una videollamada de 1 minuto?

¿Cómo hago una videollamada?

¿Cómo hago una videollamada por Wi-Fi?

¿Cómo sé si la videollamada se está realizando por Wi-Fi?

¿Cómo puedo encontrar un contacto que pueda hacer videollamadas?

Ampliar todo

¿Por qué no puedo hacer una llamada de voz HD?

Tengo un teléfono habilitado para HD Voice. ¿Por qué no puedo hacer una videollamada?

Conozco a una persona que tiene habilitadas las videollamadas. ¿Por qué no aparece el ícono de la cámara en la tarjeta de contacto de esa persona?

¿Por qué recibí un mensaje de error "No se pueden activar las llamadas LTE" al intentar cambiar la configuración "Activar LTE" a "Voz y datos" en mi iPhone 6 o iPhone 6 Plus?

Seguí las instrucciones para agregar Voz HD a mi cuenta, pero solo apareció una rueda o un indicador de actividad. ¿Hay algún problema?

Agregué Voz HD a mi cuenta en My Verizon. ¿Por qué la configuración del dispositivo "Voz y datos" sigue apareciendo como "Desactivada"?

¿Por qué está desactivado el ícono de cámara mientras estoy en una llamada de voz HD?

Android es una marca comercial de Google, Inc. iOS
es una marca comercial o marca comercial registrada de Cisco en EE. UU. y en otros países y se usa bajo licencia.
iPhone es una marca comercial registrada de Apple Inc.

Layer_4 Creado con Sketch.

Preguntas frecuentes acerca de HD Voice

¿Qué es HD Voice?

¿Hay funciones que no son compatibles con HD Voice?

¿Qué es voz y datos 4G LTE en simultáneo?

¿Qué es una videollamada?

¿Qué es Llamadas Wi-Fi?

¿Cuánto cuesta el servicio HD Voice?

¿Cómo obtengo HD Voice?

¿Por qué necesito eliminar ciertas funciones para poder obtener HD Voice?

Asistencia adicional

Mensaje de error de Llamadas Wi-Fi

Preguntas frecuentes acerca de Llamadas Wi-Fi en Verizon