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Preguntas frecuentes sobre cómo transferir tu número telefónico a otro proveedor

Información general

  1. How do I transfer my Verizon phone number to another wireless carrier?

    If you have a standard account*, the first step is to request a Number Transfer PIN. In order to transfer your Verizon number to another carrier, you will need to provide this PIN and your Verizon Account Number as authorization for the transfer. How do I request a Number Transfer PIN?

    Once you've received your Number Transfer PIN and Verizon Account Number, you can begin the number transfer (or port out) process with your new carrier.

    If you plan on trading your device, please obtain the Number Transfer PIN prior to returning the device.

    If you are a prepaid customer or have a business account, you will continue using the Billing Account Pin and Verizon Account Number when transferring your number.

    Important: Do not disconnect your Verizon phone line before requesting the number transfer from your new carrier.

    The new carrier will contact Verizon at the appropriate time to transfer your Verizon number and disconnect your line. If you disconnect your Verizon line before contacting the new carrier to transfer your phone number, you'll have to reactivate your Verizon number first before you can port it out.

    *Not available for business and prepaid accounts.

  2. How do I request a Number Transfer PIN?

    To request a Number Transfer PIN you must have a standard account* and be the Account Owner or Account Manager.

    Dial #PORT to request a Number Transfer PIN

    To request your Number Transfer PIN, dial #PORT from your smartphone. If the My Verizon app is installed on your device, you'll be directed to the Number Transfer PIN screen in the app. If the app is not installed, you'll be directed to the Number Transfer PIN screen on your mobile browser.

    Request a Number Transfer PIN online

    You can also request a Number Transfer PIN online in My Verizon. To request a Number Transfer PIN online, go to the Number Transfer PIN page and click or tap Generate PIN. Your PIN and Account Number will display on the screen.

    Keep your Number Transfer PIN and Account Number safe and do not share it with anyone except the new carrier or an account member. Verizon will never ask you for this information. The Number Transfer PIN is valid for any line being transferred from your Verizon account. The Number Transfer PIN is valid for 7 days so it is important that you provide this information to your new carrier immediately to prevent fall out.

    *Not available for business and prepaid accounts.

  3. How do I know if my Verizon number has been transferred to another carrier?

    When you submit the request with your new Wireless carrier to transfer your Verizon number, you'll receive a text message notifying you of the port-out request. Once your phone number has successfully transferred to the new carrier, you'll receive a notification email. If you receive a text or email message about a request to transfer your number that you did not make, please call the number in the message.

  4. Are there any charges associated with transferring my Verizon number to another carrier?

    We don't charge a specific fee for transferring numbers to or from our service. However, when you transfer your number out of Verizon Wireless, you may incur an Early Termination Fee (ETF) and any accrued charges, if it's before the end of your minimum contract term. Si compraste tu dispositivo con pagos de dispositivo, serás responsable por el saldo restante si es que lo hubiera.

Bloqueo de número telefónico

  1. What is a Number Lock?

    If a scammer gets your personal information, they could transfer your mobile number to another carrier. This may be referred to as an unauthorized port out. Luego podría acceder a tus llamadas y mensajes de texto y tomar el control de otras cuentas, como tu cuenta bancaria y de redes sociales.

    You can set up a Number Lock for free to protect your mobile number from an unauthorized transfer. Once a lock is set up for a number, that number cannot be ported to another line/carrier unless you remove the lock. You can set up a Number Lock with the My Verizon website and app or by calling Customer Service at *611.

    How do I set up a Number Lock?

    Note: The Number Lock option is not available for Prepaid or business accounts.

  2. How do I set up a Number Lock to protect my number from being ported without my permission?

    My Verizon app

    1. Abre el menú y toca Cuenta. Sign in if requested to do so.
    2. Toca Configuración de la cuenta.
    3. Tap Number Lock.
    4. Tap the switch on (green) for the number(s) you want to lock. The numbers you selected cannot be ported to another device or carrier while Number Lock is on. You will need to turn off Number Lock if you need to port out one of the numbers you locked.

    Sitio web de Mi Verizon

    1. Go to the Number Lock page and sign in if requested to do so.
    2. Select On next to the mobile number(s) that you want to protect from being transferred.
    3. Tap or click Save Changes. The numbers you selected cannot be ported to another device or carrier while Number Lock is on. You will need to turn off Number Lock before you can port out one of the numbers you locked.

  3. How do I turn off a Number Lock?

    You can turn off a Number Lock with the My Verizon website and app or by calling Customer Service at *611. You must be an Account Owner or Account Manager to turn off a Number Lock.

    My Verizon app

    1. Abre el menú y toca Cuenta. Sign in if requested to do so.
    2. Toca Configuración de la cuenta.
    3. Tap Number Lock.
    4. Tap the switch off (black) for the number(s) you want to unlock. The mobile number(s) you unlocked can now be ported to another carrier.

    Sitio web de Mi Verizon

    1. Go to the Number Lock page and sign in if requested to do so.
    2. Select Off next to the number(s) that you want to unlock.
    3. For your security we will send you an authorization code to confirm your request. Select the number that you want to be sent the authorization code and tap or click Send Code.
    4. Enter the authorization code and tap or click Submit and then OK.
    5. Tap or click Save Changes. The mobile number(s) you unlocked can now be ported to another carrier.