Valor de intercambio: respondemos las preguntas más importantes
¿Estás pensando en intercambiar tu teléfono? Aclaramos las dudas más comunes.
Nothing moves as fast as technology: Today’s high tech is old news tomorrow. Which is why many of us end up with drawers full of unwanted or outdated electronic devices. Stop saving old devices; cash them in credit towards a new device instead. The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit.
¿Cómo funciona el intercambio de un dispositivo?
Bring in your old device, including a cell phone, smartwatch or tablet, and Verizon will appraise the value of your device and give you a credit on your account good toward a new device or other products and services available through Verizon. Aquí tienes algunas respuestas a las preguntas frecuentes sobre el proceso de intercambio de dispositivos.
When I trade in a device and account credit, what can I use it for besides a new phone?
Para casi todo lo que vende Verizon. You don’t have to put your credit toward a new phone. You can put it toward a tablet—even a smartwatch. If you’d like, you can apply it toward your bill, or save it for a future purchase. Verizon se hará cargo de los gastos de envío del intercambio.
Do I have to finish out my contract first?
No. Phones and other devices that were subsidized by a two-year agreement are eligible for a trade-in.
For those of you enrolled in a monthly device payment, you are eligible to trade-in for a credit. Si el valor de intercambio es inferior al saldo restante de la cuota, seguirás pagando la cuota hasta alcanzar el 100 por ciento del costo de tu dispositivo antes de comprar un nuevo dispositivo. Si el valor de intercambio es superior al saldo restante de la cuota, puedes aplicarlo a la cuota y ser elegible inmediatamente para un nuevo dispositivo.
Can I trade in a device that is damaged or not working?
Verizon no aceptará dispositivos dañados o que no funcionen, aunque siempre debes consultar primero a un vendedor de una tienda de Verizon para que haga una evaluación. Si eres elegible, puedes pasar directamente a lo bueno y seguir comprando con un crédito para tu pedido.
Otherwise, you can visit Verizon’s Device Trade-In page and enter info about your device and its condition to get a preliminary offer—you’ll be notified of the final value of a credit after Verizon receives your device. Luego, si has iniciado sesión en My Verizon, recibirás un crédito en tu cuenta.
To learn more about the process, check out this step-by-step how-to guide.
How long does it take to receive my credit for a trade-in?
If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. If you choose to trade-in online, expect your credit within 1-3 bill cycles after appraisal. Por lo general, todo el proceso suele durar entre 4 y 6 semanas.
Intercambia y ahorra.
Getting the newest phone doesn't have to break the bank, nor do you need to keep a collection of old phones. Take advantage of Verizon's trade-in program to get a new phone at a discounted price.
Have any lingering questions? Check out the trade-in FAQs page.
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