Cómo usar Verizon Family

Set up and view your dependent's contacts:

• Trusted contacts - People you want your dependent to be able to call and text at all times.
• Top contacts - Contacts your dependent communicates with most frequently.
• Agregar contactos a una lista de alerta y recibir notificaciones sobre mensajes de texto o llamadas con este contacto.
  • Verizon Family - Add or Remove a Blocked Call or Contact
  • Verizon Family - Add or Remove a Trusted Contact
  • Verizon Family - Add or Remove a Contact to / from the Watchlist

Nota:

• Blocking contacts isn't available for lines on the Just Kids plan.* All numbers are blocked except for their trusted contacts.
• Over the Top (OTT) data (e.g., iMessage®) must be managed directly on your dependent's phone. La actividad de las aplicaciones de mensajería y llamadas de terceros no se incluirá en la actividad de llamadas y mensajes de texto.
• Blocking contacts isn't available for Verizon connected tablets on the Verizon Family account. Estos dispositivos no pueden hacer o recibir llamadas o mensajes de texto.

Good to know: This information also applies to Verizon Smart Family (no longer available to add to accounts).

*Ya no está disponible para agregar a las cuentas.

Suspend or resume internet connectivity on your dependent's device.

Learn how by visiting our Verizon Family - Pause or Resume Internet Connectivity page.

Ve la ubicación general de un familiar en un mapa.

• Verizon Family - Locate a Family Member
• Verizon Family - Send Location Check-In From Dependent's Device
• Verizon Family - Solicitud para recoger a una persona

Good to know: This information also applies to Verizon Smart Family Premium (no longer available to add to accounts).

Descubre cómo configurar alertas y notificaciones:

• Verizon Family - Manage Notification Settings
• Verizon Family - Add or Remove Boundary Alerts

Puedes configurar alertas para recibir este tipo de notificaciones:

• Your dependent's current location
• When your dependent arrives at and leaves certain places
• Your dependent's location at set times during the day
• Notificaciones diarias y/o semanales de actividades importantes
• Comunicaciones con contactos nuevos y de la lista de números controlados

Good to know: This information also applies to Verizon Smart Family Premium (no longer available to add to accounts).

Ve la actividad de manejo y uso del teléfono mientras conduces.

• Verizon Family - Enable Driving Insights
• Verizon Family - View Trips and Set Trip Status

Good to know: This information also applies to Verizon Smart Family Premium (no longer available to add to accounts).

Puedes bloquear cierto tipo de contenido y aplicaciones al usar filtros de categoría.

• Verizon Family - Add Content Filtering
• Verizon Family - Edit Content Filtering
• Verizon Family - Add or Remove Trusted / Blocked Websites

Good to know: This information also applies to Verizon Smart Family (no longer available to add to accounts).

Time restrictions are specific times when you don't want your dependent to be able to call, text or use data or Wi-Fi (e.g., during school, after bedtime, etc.).

• Verizon Family - Add Time Restrictions
• Verizon Family - Remove Time Restrictions

Nota:

• To block Wi-Fi, you must be paired with your dependent's Verizon Family Companion app.
• La restricción horaria solo limita el uso de datos para las líneas del plan Just Kids*. Las llamadas y los mensajes de texto ya están limitados a los contactos de confianza.
• Time restrictions only limit data usage for Verizon connected tablets on the Verizon Family account. Estos dispositivos no pueden realizar o recibir llamadas y mensajes de texto.

Good to know: This information also applies to Verizon Smart Family (no longer available to add to accounts).

*Ya no está disponible para agregar a las cuentas.

Puedes configurar límites de datos en gigabytes que se renuevan al comienzo de cada ciclo de facturación.

• Verizon Family - Set Data Limits
• Verizon Family - Remove Data Limits

Purchase limits help you manage how much your dependent can bill to your Verizon account each month.

• Verizon Family - Set Purchase Limits
• Verizon Family - Remove Purchase Limits

Cuando alcances el límite establecido, la mensajería de texto se restringirá.

• Verizon Family - Set Message Limits
• Verizon Family - Remove Message Limits

Notas:

• Esto no está disponible para las líneas del plan Just Kids*, ya que sus mensajes de texto siempre se limitan solo a los contactos de confianza.
• Over the Top (OTT) data (e.g., iMessage) has to be managed directly on the device.

Good to know: This information also applies to Verizon Smart Family (no longer available to add to accounts).

*Ya no está disponible para agregar a las cuentas.

Puedes configurar límites en la cantidad de minutos que se usan para llamadas (excepto al/del 911 y contactos de confianza) para cada ciclo de facturación. Conoce más:

• Verizon Family - Set Minute Limits
• Verizon Family - Remove Minute Limits

Importante:

• This information also applies to Verizon Smart Family (no longer available to add to accounts).
• This isn't available for lines on the Just Kids plan*, as their calling is always limited to trusted contacts only.

*Ya no está disponible para agregar a las cuentas.

You can see a graph of the amount of screen time by your dependent for each hour of the day and see a detailed view of the day's activities, including specific websites and apps visited in each category.

• Verizon Family - View Screentime
• Verizon Family - View Activity

You can add a family member to your Verizon Family account through the app.

Follow the steps on our Verizon Family - Add, Edit or Remove Guardian / Dependent / Member Roles page.

Good to know: This information also applies to Verizon Smart Family (no longer available to add to accounts).

You can remove a family member from your Verizon Family account through the app.

Follow the steps on our Verizon Family - Add, Edit or Remove Guardian / Dependent / Member Roles page.

Good to know: This information also applies to Verizon Smart Family (no longer available to add to accounts).

Agrega, edita o elimina roles de miembro.

• Verizon Family - Add, Edit or Remove Guardian / Dependent / Member Roles

Cuando agregues una línea, el rol de ese familiar se asignará automáticamente según el rol de su cuenta en My Verizon:

• Account Owner / Account Manager – Guardian
• Account Member – Dependent

To change a line's role from dependent to guardian, you must add that line to the Account Manager list in My Verizon.

To change a line's role from guardian to dependent, you'll need to remove that line from the Account Manager list in My Verizon.

Good to know: This information also applies to Verizon Smart Family (no longer available to add to accounts).

The primary Guardian / Account Owner can unsubscribe from Verizon Family. Get step by step instructions by visiting Verizon Family - Remove Service via Website

You can also unsubscribe from Verizon Family through the My Verizon app.

To remove Verizon Family from your account:

1. Go to the Services & perks screen of the My Verizon app.
2. Scroll to Verizon Family.
3. Toca Administrar inscripción.
4. Select Remove Verizon Family.

Good to know: This information also applies to Verizon Smart Family (no longer available to add to accounts).

If you're having trouble signing into the Verizon Family app, be sure you're using the latest version:

1. Inicia sesión en la tienda de aplicaciones de tu dispositivo. Search for the Verizon Family app. If you see an UPDATE button, tap it. Sigue las instrucciones de instalación.
2. Open the Family app and tap SIGN IN. Cuando se te solicite, ingresa tu ID de usuario y contraseña de My Verizon. Te enviaremos un mensaje de texto con un código de autorización.
3. Enter the code in the Verify PIN box.

Si ya tienes la última versión de la aplicación, es posible que tengas dificultades para iniciar sesión porque:

• The User ID and/or password you entered isn't correct - You must sign into the Verizon Family app with your My Verizon User ID and password. Para ver o restablecer tus datos de inicio de sesión:
  • Cierra sesión en My Verizon app (si usas una computadora, cierra sesión en el sitio web My Verizon).
  • Inicia sesión en My Verizon (no uses la identificación facial ni una contraseña almacenada). Si el inicio de sesión no funciona, puede que tengas una contraseña no válida.
  • To reset your My Verizon password, tap Forgot Password on the app sign in page (if using a computer, go to the My Verizon sign in page) and follow the prompts to reset your User ID or password.
• Tu cuenta My Verizon está bloqueada: Es posible que se haya bloqueado después de haber intentado ingresar con una contraseña incorrecta. Para acceder, abre la página de inicio de sesión de la aplicación (si usas una computadora, ve a la página de inicio de sesión de My Verizon). Elige Olvidé la información para crear una nueva contraseña en línea.
• An incorrect User ID is saved in your Verizon Family app - You must use the same User ID as used for your My Verizon account. Para verificar tu ID de usuario de My Verizon:
  • Sign in your My Verizon app (if using a computer, go to the My Verizon sign in page).
  • Ve a Cuenta > Editar perfil y ajustes, luego toca ID de usuario.
• Your Verizon Family storage needs to be cleared - Having too many saved files can cause issues. Para borrar la memoria caché:
  • Samsung devices: Open your device's Settings, select or search for the Verizon Family app. Tap Storage, then Clear cache.
  • iOS and other Android devices: Uninstall the Verizon Family app. Visit your device's app store, search for the Verizon Family app and tap Install. Sigue las indicaciones.

Note: Your Verizon Family settings won't be affected by clearing your cache.

• Es necesario verificar los ajustes de las cookies (solo dispositivos iOS): Desactivar las cookies podría impedirte usar ciertas partes de un sitio, o iniciar sesión incluso con la ID de usuario y la contraseña correctos. Para activar las cookies en el navegador de Internet Safari desde tu iPhone:
  • Open your Settings application.
  • Toca Safari > Opciones avanzadas.
  • Mueve el selector Bloquear todas las cookies a "Desactivar".
  • Sign into the Verizon Family app with your My Verizon login credentials.

Keep in mind: If you have Verizon Smart Family, you can use the Verizon Family app. Verizon Smart Family is no longer available to add to accounts.