How to use Verizon Family

Set up and view your dependent's contacts:

• Trusted contacts - People you want your dependent to be able to call and text at all times.
• Top contacts - Contacts your dependent communicates with most frequently.
• Add contacts to a watch list and get notified about texts or calls with this contact.
  • Verizon Family - Add or Remove a Blocked Call or Contact
  • Verizon Family - Add or Remove a Trusted Contact
  • Verizon Family - Add or Remove a Contact to / from the Watchlist

Note:

• Blocking contacts isn't available for lines on the Just Kids plan.* All numbers are blocked except for their trusted contacts.
• Over the Top (OTT) data (e.g., iMessage®) must be managed directly on your dependent's phone. Activity from third-party messaging and calling apps will not be included in call and text activity.
• Blocking contacts isn't available for Verizon connected tablets on the Verizon Family account. These devices can't make or receive calls or text messages.

Good to know: This information also applies to Verizon Smart Family (no longer available to add to accounts).

*No longer available to add to accounts.

Suspend or resume internet connectivity on your dependent's device.

Learn how by visiting our Verizon Family - Pause or Resume Internet Connectivity page.

View the general location of a family member on a map.

• Verizon Family - Locate a Family Member
• Verizon Family - Send Location Check-In From Dependent's Device
• Verizon Family - Request Pickup

Good to know: This information also applies to Verizon Smart Family Premium (no longer available to add to accounts).

Learn how to set alerts and notifications:

• Verizon Family - Manage Notification Settings
• Verizon Family - Add or Remove Boundary Alerts

You can set up alerts to notify you of:

• Your dependent's current location
• When your dependent arrives at and leaves certain places
• Your dependent's location at set times during the day
• Daily and/or weekly notifications of important activities
• Communication with new and watchlist contacts

Good to know: This information also applies to Verizon Smart Family Premium (no longer available to add to accounts).

View driving activity and phone usage while driving.

• Verizon Family - Enable Driving Insights
• Verizon Family - View Trips and Set Trip Status

Good to know: This information also applies to Verizon Smart Family Premium (no longer available to add to accounts).

You can block certain content and apps by using category filters.

• Verizon Family - Add Content Filtering
• Verizon Family - Edit Content Filtering
• Verizon Family - Add or Remove Trusted / Blocked Websites

Good to know: This information also applies to Verizon Smart Family (no longer available to add to accounts).

Time restrictions are specific times when you don't want your dependent to be able to call, text or use data or Wi-Fi (e.g., during school, after bedtime, etc.).

• Verizon Family - Add Time Restrictions
• Verizon Family - Remove Time Restrictions

Note:

• To block Wi-Fi, you must be paired with your dependent's Verizon Family Companion app.
• Time restrictions only limit data usage for lines on the Just Kids plan*. Calling and texting are already limited to trusted contacts only.
• Time restrictions only limit data usage for Verizon connected tablets on the Verizon Family account. These devices are unable to make or receive calls and text messages.

Good to know: This information also applies to Verizon Smart Family (no longer available to add to accounts).

*No longer available to add to accounts.

You can set data limits in gigabytes that renew at the beginning of each billing cycle.

• Verizon Family - Set Data Limits
• Verizon Family - Remove Data Limits

Purchase limits help you manage how much your dependent can bill to your Verizon account each month.

• Verizon Family - Set Purchase Limits
• Verizon Family - Remove Purchase Limits

Once the set limit is reached, text messaging is restricted.

• Verizon Family - Set Message Limits
• Verizon Family - Remove Message Limits

Notes:

• This isn't available for lines on the Just Kids plan*, as their texting is always limited to trusted contacts only.
• Over the Top (OTT) data (e.g., iMessage) has to be managed directly on the device.

Good to know: This information also applies to Verizon Smart Family (no longer available to add to accounts).

*No longer available to add to accounts.

You can set limits on the number of minutes used for calls (except to/from 911 and trusted contacts) for each billing cycle. Learn more:

• Verizon Family - Set Minute Limits
• Verizon Family - Remove Minute Limits

Good to know:

• This information also applies to Verizon Smart Family (no longer available to add to accounts).
• This isn't available for lines on the Just Kids plan*, as their calling is always limited to trusted contacts only.

*No longer available to add to accounts.

You can see a graph of the amount of screen time by your dependent for each hour of the day and see a detailed view of the day's activities, including specific websites and apps visited in each category.

• Verizon Family - View Screentime
• Verizon Family - View Activity

You can add a family member to your Verizon Family account through the app.

Follow the steps on our Verizon Family - Add, Edit or Remove Guardian / Dependent / Member Roles page.

Good to know: This information also applies to Verizon Smart Family (no longer available to add to accounts).

You can remove a family member from your Verizon Family account through the app.

Follow the steps on our Verizon Family - Add, Edit or Remove Guardian / Dependent / Member Roles page.

Good to know: This information also applies to Verizon Smart Family (no longer available to add to accounts).

Add, edit or remove family member roles.

• Verizon Family - Add, Edit or Remove Guardian / Dependent / Member Roles

When you add a line, the role of that family member will automatically be assigned based on their account role in My Verizon:

• Account Owner / Account Manager – Guardian
• Account Member – Dependent

To change a line's role from dependent to guardian, you must add that line to the Account Manager list in My Verizon.

To change a line's role from guardian to dependent, you'll need to remove that line from the Account Manager list in My Verizon.

Good to know: This information also applies to Verizon Smart Family (no longer available to add to accounts).

The primary Guardian / Account Owner can unsubscribe from Verizon Family. Get step by step instructions by visiting Verizon Family - Remove Service via Website

You can also unsubscribe from Verizon Family through the My Verizon app.

To remove Verizon Family from your account:

1. Go to the Services & perks screen of the My Verizon app.
2. Scroll to Verizon Family.
3. Tap Manage Enrollment.
4. Select Remove Verizon Family.

Good to know: This information also applies to Verizon Smart Family (no longer available to add to accounts).

View our How to use Safe Walk and 24/7 Assist video.

Learn how to set up Safe Walk:

• Verizon Family - Set Up Safe Walk (Guardian)
• Verizon Family - Set Up Safe Walk (Dependent)

Learn how to set up and use 24/7 Assist:

• Verizon Family - Set Up 24/7 Assist
• Verizon Family - Using 24/7 Assist
  

If you're having trouble signing into the Verizon Family app, be sure you're using the latest version:

1. Sign in your device's app store. Search for the Verizon Family app. If you see an UPDATE button, tap it. Follow the prompts to install.
2. Open the Family app and tap SIGN IN. When prompted, enter your My Verizon User ID and password. We'll send you a text message with an authorization code.
3. Enter the code in the Verify PIN box.

If you already have the latest app version, you might be having difficulty signing in because:

• The User ID and/or password you entered isn't correct - You must sign into the Verizon Family app with your My Verizon User ID and password. To check or reset your login details:
  • Sign out of your My Verizon app (if using a computer, sign out of the My Verizon website).
  • Sign in to My Verizon (don't use facial ID or a stored password). If sign in doesn't work, that means you may have an invalid password.
  • To reset your My Verizon password, tap Forgot Password on the app sign in page (if using a computer, go to the My Verizon sign in page) and follow the prompts to reset your User ID or password.
• Your My Verizon account is locked - You may be locked out after attempting to sign in with an incorrect password. To gain access, open the app sign in page (if using a computer, go to the My Verizon sign in page). Choose Forgot Info to create a new password online.
• An incorrect User ID is saved in your Verizon Family app - You must use the same User ID as used for your My Verizon account. To verify your My Verizon User ID:
  • Sign in your My Verizon app (if using a computer, go to the My Verizon sign in page).
  • Navigate to Account > Edit profile & settings, then tap User ID.
• Your Verizon Family storage needs to be cleared - Having too many saved files can cause issues. To clear your cache:
  • Samsung devices: Open your device's Settings, select or search for the Verizon Family app. Tap Storage, then Clear cache.
  • iOS and other Android devices: Uninstall the Verizon Family app. Visit your device's app store, search for the Verizon Family app and tap Install. Follow the prompts.

Note: Your Verizon Family settings won't be affected by clearing your cache.

• Cookies settings need to be checked (iOS devices only) - Disabling cookies might prevent you from using certain parts of a site, or signing in even with the right User ID and password. To Enable Cookies in the Safari web browser from your iPhone:
  • Open your Settings application.
  • Tap Safari > Advance.
  • Toggle Block All Cookies to "Off."
  • Sign into the Verizon Family app with your My Verizon login credentials.

Keep in mind: If you have Verizon Smart Family, you can use the Verizon Family app. Verizon Smart Family is no longer available to add to accounts.