How do I find out which lines and devices on my account can support particular Services & perks?

Not all services are supported by all Verizon mobile devices. Go to the Services & perks page in My Verizon, and click See all eligible services & perks (online) to see which lines on your account are supported by a particular product. Note: International services can be managed from the International Plans Overview page.

Will I extend my contract term if I purchase or remove Services & perks from my account?

No, you won't extend your contract term by doing any of the following: Purchasing or removing a product from the Services & perks page in My Verizon Blocking or unblocking any services or blocking numbers Adding International Long Distance or International Messaging Adding International Services Managing Verizon Family Safeguards & Controls Modifying your Friends & Family numbers.

How soon will I be able to use a service or perk once I've purchased it?

Typically you can use an added feature immediately, but it may take up to 15 minutes for submitted changes to apply to your account.

When will I be billed for a product I've added to my account?

The charge for a new product you've added will be included in your next bill.

Can I change my Services & perks online if I have a pending order on my account?

No. If you currently have a pending order on your account, you won't be able to add, remove or upgrade/downgrade online until the pending order is completed or removed from your account. Learn more at our Pending Orders Information page. An Account Owner or Account Manager can remove a pending order from an account online in My Verizon. Learn more about account access roles. Note: If a pending order is removed, then it's canceled and the order will have to be placed again. To remove a pending order from your account: Go to the Pending account changes page in My Verizon. Click Delete next to the pending order you want to remove. Click Delete pending account change.

Why am I receiving a message that says "This product cannot be re-purchased once it's removed"?

The message is telling you that the product has been discontinued. Some products can remain on your plan after being discontinued, but they aren't available to be added again once they've been removed.

Why am I receiving a message that says, "This feature cannot be added once it's removed"?

This means that the feature has been discontinued. Some features can remain on your plan after being discontinued, but they aren't available to be added again once they're removed.

Where can I find the complete list of services I have on my account?

You can view your features, products, and services on the Services & perks page in My Verizon. Note: If you have multiple devices on your account, select the device you'd like to view features for.

How do I buy Services & perks for my account?

You can purchase Services & perks for your account if you're the Account Owner or Account Manager. Learn more about account access roles. To purchase a feature online, go to the Services & perks page in My Verizon and click services. Select the product you wish to add, and then click Get it now (online) or Enroll (My Verizon app). Note: If you don't want to receive a text confirmation, uncheck the checkbox before clicking OK, and no text message will be sent.

How do I remove services from my account?

You can remove products and services you purchased on the Services & perks page in My Verizon. Locate the services you wish to remove and click Remove (online), or follow the prompts to remove (My Verizon app). Note: You can only remove a product from one line at a time. To remove the same product from another line, repeat the process.

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Preguntas frecuentes sobre cómo administrar Servicios y beneficios del servicio móvil

Personaliza tu cuenta con aplicaciones y servicios para entretenimiento, seguridad y protección de dispositivos. Aprende cómo agregar, administrar y quitar servicios y beneficios.

Información

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Solución de problemas

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¿Cómo sé cuáles son las líneas y dispositivos de mi cuenta que son compatibles con un servicio o beneficio particular?

¿Extenderé el plazo de mi contrato si compro o quito Servicios y beneficios de mi cuenta?

¿En cuánto tiempo podré usar un servicio o beneficio una vez que lo haya comprado?

¿Cuándo me facturarán un producto que agregué a mi cuenta?

¿Puedo cambiar mis Servicios y beneficios en línea si tengo un pedido pendiente en mi cuenta?

Ampliar todo

¿Dónde puedo ver la lista completa de los servicios que tengo en mi cuenta?

¿Cómo compro Servicios y beneficios para mi cuenta?

¿Cómo elimino servicios de mi cuenta?

Ampliar todo

¿Por qué recibo un mensaje que dice "This product cannot be re-purchased once it's removed" ("Este producto no se puede volver a comprar una vez que se quitó")?

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Preguntas frecuentes sobre cómo administrar Servicios y beneficios del servicio móvil

¿Cómo sé cuáles son las líneas y dispositivos de mi cuenta que son compatibles con un servicio o beneficio particular?

¿Extenderé el plazo de mi contrato si compro o quito Servicios y beneficios de mi cuenta?

¿En cuánto tiempo podré usar un servicio o beneficio una vez que lo haya comprado?

¿Cuándo me facturarán un producto que agregué a mi cuenta?

¿Puedo cambiar mis Servicios y beneficios en línea si tengo un pedido pendiente en mi cuenta?

¿Dónde puedo ver la lista completa de los servicios que tengo en mi cuenta?

¿Cómo compro Servicios y beneficios para mi cuenta?

¿Cómo elimino servicios de mi cuenta?

¿Por qué recibo un mensaje que dice "This product cannot be re-purchased once it's removed" ("Este producto no se puede volver a comprar una vez que se quitó")?

¿Por qué recibo un mensaje que dice "This feature cannot be added once it's removed" ("Esta función no se puede agregar una vez que se quitó"?