Play More Unlimited - Preguntas frecuentes sobre el plan de datos

Play More Unlimited is for entertainment lovers who need our best plan for streaming. Plan features include:

• 5G total access:
  • Banda ultra ancha 5G ilimitada¹
  • 5G Nationwide² data
• Premium network access:
  • 50 GB of 4G LTE / 5G Nationwide premium data per month³
  • Unlimited mobile hotspot⁴
  • 4K UHD streaming on capable devices⁵
• Llamadas, textos y datos ilimitados
• 720p HD–quality streaming on capable devices⁶
• Disney+, ESPN+ and Hulu included⁷
• Apple® Music 6 months on us

También incluye:

• Mexico and Canada talk, text, data⁸
• International texting to 200+ countries
• Recompensas de Verizon Up

¹Banda ultra ancha 5G disponible solo en ciertos lugares de ciudades selectas. Requiere un dispositivo compatible con la banda ultra ancha 5G dentro del área de cobertura de la banda ultra ancha 5G. Descargas con 5G Ultra Wideband. Dependiendo de la ubicación, las cargas se harán con 5G Ultra Wideband o 4G LTE. Las cargas a través de 4G LTE no contarán para la asignación de datos 4G LTE.
²50 GB of 4G LTE/ 5G Nationwide premium data per month. 5G Nationwide available in 1,800+ cities. 5G Nationwide access requires a 5G Nationwide-capable device, which automatically connects when you’re in a 5G coverage area. La mayoría de los dispositivos fabricados en 2020 requieren que el cliente descargue una actualización de software que ofrece la capacidad 5G Nationwide. The software updates will begin to roll out to capable devices in the  weeks and months following the 5G Nationwide announcement on 10/13/20. Ve una lista de dispositivos elegibles.
³In times of congestion, your data may be temporarily slower than traffic after 50 GB/month/line. For original Play More Unlimited (available before 8/20/20) your data may be temporarily slower than traffic after 25 GB/month.
⁴15 GB 4G LTE / 5G Nationwide data, then 600 Kbps speeds and during times of congestion may be temporarily slower than other traffic for the rest of the month. El uso del hotspot móvil cuenta para la asignación de datos de acceso a la red premium.
⁵Requires 4K HD video streaming capable device and streaming service inside a 5G Ultra Wideband coverage area.
⁶720p HD streaming when you activate it in your plan settings, otherwise you will receive 480p SD streaming. Por lo general, el streaming de video es de 720p en smartphones. Premium Streaming (1080p and higher) available on eligible smartphones for $10/mo.
⁷Eligiible for Disney+ for 1 year with original Play More Unlimited (available before 8/20/20).
⁸Se requiere dispositivo World 4 G. Los datos internacionales se reducen a velocidades 2G después de usar 0.5 GB/día. Si en un periodo de 60 días, más del 50% de tu uso de llamadas, textos o datos es en Canadá o México, es posible que el uso de los servicios en esos países se elimine o limite.

The Play More Unlimited plan cost depends on:

• How many unlimited plans you mix and match on your account. Learn which plans can be mixed and matched.
• If you sign up for the $10/month per phone Auto Pay and paper-free billing discount.

Play More Unlimited monthly cost:

That means with 5 or more plans and the Auto Pay and paper-free billing discount, each Play More Unlimited line is $40/month. Learn about pricing for all our current unlimited plans.

Nota:

• You may also be eligible for a nurses, teachers, military, first responder or students discount.
• Play More Unlimited and the original Play More Unlimited (available until 8/20/20) have the same monthly cost.

¹Plus taxes and fees. Plus $20/month fee for smartphones bought at a discount with a 2-year contract.
²$10 Auto Pay discount requires paper-free billing and payment with checks, home banking, Verizon Visa® Card, or debit cards only.

As of 8/20/20, Play More Unlimited includes these features:

• 50 GB premium 4G LTE data/month (instead of 25 GB available with the original Play More Unlimited).
• Disney+, ESPN+ and Hulu bundle on us. The original Play More Unlimited (available before 8/20/20) was eligible for Disney+ only for 1 year

Notas:

• If you got your plan before 8/20/20, your Play More Unlimited plan isn’t automatically switched to the new version. To get these features, switch your plan in My Verizon.
• The new Play More Unlimited plan appears as Play More Unlimited 5G UW when you switch your plan and on your monthly Verizon bill.

No. The original Play More Unlimited (no longer available to add to accounts as of 8/20/20) and the new Play More Unlimited are different plans. If you have the original Play More Unlimited, you aren't automatically switched to the new plan.

You can keep the original plan, or you can switch your plan in My Verizon. The new Play More Unlimited has the same monthly cost as the original Play More Unlimited plan.

Here's how to get Play More Unlimited:

• If you already have a Verizon mobile phone plan: You can add a line or switch your plan to Play More Unlimited.
• If you're new to Verizon: Sign up for Play More Unlimited on our Verizon unlimited plans page.

Keep in mind that if you're switching to unlimited from a shared data plan, all of the phone lines on your account have to change to current unlimited plans.

You can mix and match up to 10 smartphones and/or basic phone plans on your account. Elige entre:

• Current unlimited phone plans: Get More Unlimited, Do More Unlimited, Play More Unlimited, Start Unlimited and Just Kids, our child-friendly, unlimited plan.
• If you already have any of these plans you can mix and match with them: the original Get More Unlimited, Do More Unlimited, Play More Unlimited, Above Unlimited, Beyond Unlimited,* Go Unlimited.* (However these plans can no longer be added to accounts.)

Recuerda:

• You can mix and match with up to 10 phones total. You can have up to 30 total devices per account.
• The Just Kids plan requires that at least 1 other line on the account be on a current unlimited plan.
• When you switch to an unlimited plan in My Verizon, you'll be asked to choose a plan for every line on your account.
  • Learn more about switching from a shared data plan to an unlimited plan with our Understand and change your plan FAQs.

*Go Unlimited, Beyond Unlimited plans purchased on or before 6/17/18 can't be mixed and matched and aren't eligible for this discount. You can switch to a current unlimited plan in My Verizon any time.

You can add up to 10 smartphones or basic phones on your account that are on unlimited plans to mix and match. And you can have up to 30 total devices per account.

That means if you have 10 phone lines with unlimited plans, you can have up to 20 connected devices (e.g., tablet, smartwatch, streaming camera, etc.). Each connected device must have its own data plan. Learn more on our Connected Devices FAQs page.

5G Ultra Wideband¹: Play More Unlimited gives unlimited access when you’re in a 5G Ultra Wideband coverage area.

4G LTE/ 5G Nationwide ²: When your Play More Unlimited line reaches 50 GB of 4G LTE / 5G Nationwide data in a billing period, most of the time you'll continue to enjoy the same great network experience.

Si estás en una torre de telefonía celular que está congestionada, es posible que tu descarga se ponga en fila temporalmente después de otros clientes de Verizon. Esto puede producir velocidades de descarga más lentas en relación con la experiencia de otro cliente de Verizon en la misma torre de telefonía celular en ese momento.

For the original Play More Unlimited (available before 8/20/20) your data may be temporarily slower than traffic after 25 GB/month 4G LTE.

¹5G Ultra Wideband available only in parts of select cities; requires a 5G Ultra Wideband-capable device.
²5G Nationwide disponible en más de 1,800 ciudades. El acceso a 5G Nationwide requiere un dispositivo compatible con 5G Nationwide, que se conecta automáticamente cuando estás en un área de cobertura 5G. La mayoría de los dispositivos fabricados en 2020 requieren que el cliente descargue una actualización de software que ofrece la capacidad 5G Nationwide. Las actualizaciones de software comenzarán a extenderse a los dispositivos compatibles en las semanas y meses posteriores al anuncio de 5G Nationwide el 10/13/20. Ve una lista de dispositivos elegibles.

Yes. Play More Unlimited gives you 720p HD-quality streaming on 4G LTE for smartphones.

Note: 480p streaming is enabled by default. You can enable 720p streaming on your My plan page in My Verizon. There, you also have the option to choose Premium Streaming for an additional $10/month per line:

• Premium Streaming lets you stream video on the Verizon 4G LTE network at the highest resolution your smartphone or tablet supports (1080p and higher).
• You also get the highest quality video available when you mirror to devices with a larger HD screen (like a TV) using a cable.

Notas:

• This feature is also included with the original Play More Unlimited plan (available before 8/20/20).
• If you have 5G Ultra Wideband network access with a 5G Ultra Wideband phone you can get 4K HD streaming when in a 5G Ultra Wideband coverage area. Requires 4K HD video streaming capable device and streaming service.

Mobile Hotspot lets your smartphone become a Wi-Fi connection for other devices. Play More Unlimited gives you unlimited access to 5G Ultra Wideband Mobile Hotspot when in a 5G Ultra Wideband coverage area (15 GB/month per line on 4G LTE / 5G Nationwide speeds).

Note: Your 5G Nationwide data usage counts toward your 15 GB allotments for hotspot access.

4G LTE / 5G Nationwide Mobile hotspot:

• Once you've used the 15 GB of data your Mobile Hotspot data speed is reduced to up to 600 Kbps speeds and during times of congestion may be temporarily slower than other traffic for the rest of the bill cycle.
• You can buy a Data Boost on a line to get 5 GB more of 4G LTE / 5G Nationwide speeds for Mobile Hotspot to use until the end of your bill cycle:
  • Limit of 20 Data Boosts per line for each bill cycle.
  • The Data Boost won't extend your 4G LTE / 5G Nationwide speeds for non-Mobile Hotspot data use.
  • Visit our Data Boost FAQs to learn more.

Verizon Cloud media storage isn't included with Play More Unlimited. You can add up to 2 TB of Verizon Cloud media storage online in My Verizon for a monthly fee. Learn more with our Verizon Cloud FAQs.

Note: Verizon Cloud storage is included with Do More Unlimited and Get More Unlimited. You can switch your plan in My Verizon any time.

To use 5G , you must:

• Have a mobile data plan that allows 5G access.
• Have a 5G-capable device.
• Be in a 5G Nationwide or 5G Ultra Wideband coverage area. If enabled for the network, your device automatically connects when in a coverage area.

Play More Unlimited and 5G Nationwide

All of our mobile phone plans include access to our 5G Nationwide network. Play More Unlimited provides 50 GB of 4G LTE / 5G Nationwide¹ premium data per month.

• 5G Nationwide access requires a 5G Nationwide-capable device, which automatically connects when you're in a 5G coverage area.
• La mayoría de los dispositivos fabricados en 2020 requieren que el cliente descargue una actualización de software que ofrece la capacidad 5G Nationwide. The software updates will begin to roll out to capable devices in the  weeks and months following the 5G Nationwide announcement on 10/13/20. Ve una lista de dispositivos elegibles.

Play More Unlimited and 5G Ultra Wideband

Play More Unlimited, Get More Unlimited and Do More Unlimited² also give unlimited access to our 5G Ultra Wideband³ network. When combined with the 5G Nationwide network, you get our best performance.

Unlimited 5G Ultra Wideband: Available only in parts of select cities. Requires 5G Ultra Wideband-capable device inside the 5G Ultra Wideband coverage area.

Learn more about our 5G networks and 5G devices. Or shop 5G devices.

¹5G Nationwide available in 1,800+ cities. After 50 GB of 4G LTE / 5G Nationwide premium data per month your data may be temporarily slower than traffic. For the original Play More Unlimited (available before 8/20/20) your data may be temporarily slower than traffic after 25 GB/month/line.
²Get More Unlimited, Do More Unlimited and Play More Unlimited give you unlimited access to both networks whether you purchased the plan before or after 8/20/20.
³5G Ultra Wideband access requires a 5G Ultra Wideband-capable device. Descargas con 5G Ultra Wideband. Dependiendo de la ubicación, las cargas se harán con 5G Ultra Wideband o 4G LTE. Las cargas a través de 4G LTE no contarán para la asignación de datos 4G LTE.

Visit our 5G Mobile FAQs to learn about our 5G Nationwide and 5G Ultra Wideband networks.

No. You can use your 4G device. However, you need a 5G-enabled device to access our 5G networks.

Learn more about our 5G Nationwide and 5G Ultra Wideband networks and 5G devices. Or shop 5G devices.

No. Play More Unlimited isn't eligible for 50% off a connected device plan.* Get More Unlimited and Do More Unlimited are eligible to add 1 unlimited plan for a connected tablet, Jetpack, Hum^X or smart watch for 50% off.

You can switch your plan in My Verizon any time.

*Also applies to the original Play More Unlimited plan (available before 8/20/20).

First responders, nurses, teachers, active duty military service members, veterans and college students may be eligible for an account-level discount of up to $25 when you have unlimited plans you can mix and match.

Learn more about these discounts, including how to register, by visiting our:

• Nurses discount FAQs
• Teachers discount FAQs
• Military and Veterans discount FAQs
• First Responder discount FAQs
• Student Discount FAQs

Descuento para empleados: nuestros planes ilimitados no son elegibles para el descuento de tu empleador ni para un descuento por plan corporativo. Contact your employer to see if you can take advantage of any other benefits your employer offers with Verizon.

Note: The original Play More Unlimited (available before 8/20/20) has the same discount features as the new Play More Unlimited.

Yes. Apple Music is included free for 6 months on each smartphone line with Play More Unlimited. Taxes apply. Learn more with our Apple Music FAQs.

Note: The original Play More Unlimited plan (available before 8/20/20) included eligibility to keep Apple Music as long as you have the plan. If you change to the new Play More Unlimited:

• Your current Apple Music subscription will end.
• You won't be eligible to sign up for the Apple Music promotion again.

Yes. The Disney Bundle is included when you have Play More Unlimited. The original Play More Unlimited plan (available before 8/20/20) includes eligibility to get Disney+ on us for for 1 year.

Note: 1 subscription is available per account.

Visit our How to get Disney+ with Verizon unlimited or 5G Home Internet FAQs or Disney+, ESPN+ & Hulu with eligible wireless unlimited plans FAQs to learn more.

Play More Unlimited includes:

• Mexico and Canada - Talk, text and use unlimited data when traveling in Mexico and Canada.* Unlimited talk and text to Mexico and Canada when you are in the US.
• Unlimited international texting from the US to more than 200 countries and territories worldwide.

Si viajas a otros países que no sean México y Canadá, puedes agregar TravelPass a tu cuenta para usar tus asignaciones de llamadas, mensajes de textos y datos nacionales en más de 185 países. Learn more about TravelPass.

Note: The original Play More Unlimited (available before 8/20/20) has the same international features as the new Play More Unlimited.

*Se requiere un dispositivo World 4G. Los datos internacionales se reducen a velocidades 2G después de usar 0.5 GB/día. Si en un periodo de 60 días, más del 50% de tu uso de llamadas, textos o datos es en Canadá o México, es posible que el uso de los servicios en esos países se elimine o limite.