Preguntas frecuentes sobre el programa de actualización temprana para el Samsung Galaxy S10 5G

The early upgrade program allows customers who bought an eligible Samsung device under a device payment agreement to turn in that device after 30 days and payment of at least 50%, in order to upgrade to a new, eligible smartphone on a device payment agreement.

To participate, you need to have:

1. Preordered or purchased before 10/13/20 and activated a Samsung Galaxy S10 5G on a Verizon wireless device payment agreement.
2. Used the device with Verizon Wireless service for at least 30 days.
3. Paid at least 50% of the device's retail price.
4. Returned the eligible Samsung device in good working condition with no significant damage, as determined by Verizon Wireless, within 14 days after you upgrade.
5. Satisfied the early upgrade program terms and conditions.

Learn how to return your device.

No, you don't need to make the remaining payments.

The only Samsung device eligible for the early upgrade program is the Samsung Galaxy S10 5G purchased on a device payment agreement before 10/13/20.

Visit our Verizon early uprade program for iPhone® FAQs to learn which iPhones are eligible for an annual upgrade.

No. The only Samsung device eligible for the early upgrade program is the Samsung Galaxy S10 5G only version purchased on a device payment agreement before 10/13/2020.

For all other Samsung devices purchased on device payment agreements, you must pay off the remaining balance to be able to upgrade to a new device.

You may be able to trade-in the device after paying off the remaining balance. Our Device Trade-In program page has all the details.

No, only the Samsung Galaxy S10 5G version is eligible for the early upgrade program.

Yes, if you pre-ordered the Samsung Galaxy S10 5G on a Verizon Wireless device payment agreement and activated it, you're eligible for the early upgrade program.

If you don't return the required Samsung device after you upgrade, the remaining balance of your original device payment agreement will be due on your next bill. Visit our Device Payment FAQs to learn how to return your device.