Question 1

What's my monthly billing period?

Accepted Answer

Your mobile billing period (i.e. bill cycle): Starts the day you activate mobile service with Verizon. Has the same dates every month. (e.g., if you activate service on Nov 19, your first billing period is Nov 19 - Dec 18. The next billing period is Dec 19 - Jan 18, etc.) Note: Your monthly recurring charges stay the same regardless of the number of days in a month (e.g., recurring charges in February are the same as in March). Controls when your plan's monthly allowances (i.e., talk, text and data amounts) reset. They reset at 11:59 PM on the last day of each billing period. Each bill is labeled according to the month in which the billing period ends. Sign in to My Verizon app or website to view your billing period, amount and payment history.

Question 2

When do I get my monthly bill?

Accepted Answer

Your latest mobile bill is available on your Bill overview page in My Verizon 3 to 5 days after your billing period ends. Note: Paper-free billing is automatically turned on for our new customers. Learn more about paper-free billing.

Question 3

When is my mobile bill payment due?

Accepted Answer

Sign in to your mobile Bill Overview to see your payment due date*. Your payment due date displays at the top of your Bill Overview page. To download or print a copy of your Verizon mobile bill, scroll down and click Review Bill PDF. *To change the payment due date, you must be the Account Owner or the Account Manager.

Question 4

How can I view, download or print my most recent mobile bill?

Accepted Answer

To access your most recent bill and view bill details, visit your Bill overview in My Verizon. Tap Review bill PDF to download, email or print. Note: If you have Unlimited plans, your bill PDF shows call details but not data usage.

Question 5

How can I view, download or print my bill history?

Accepted Answer

How to see your Verizon mobile bills depends on how far back you need to go: Past 6 months: Visit your Bill overview page in My Verizon app or website. Then follow these steps. My Verizon app: Choose Account. Bill & payment history. Choose a billing period from the past 18 months. Choose Bill PDF to save, email or print your past bill. My Verizon website: Click on Bill & payment history. Choose a billing period from the past 18 months. View PDF. Note: If you have Unlimited plans, your bill PDF shows call details but not data usage. Beyond 18 months: Visit your Documents and Receipts page on the My Verizon website (not app). Past 7 years: If your looking for older bills (up to 7 years), contact us.

Question 6

Can I get a spreadsheet of my text, data usage and call logs?

Accepted Answer

Yes. To learn how to see all your data usage, call history and text activity, visit Downloading your mobile text and data usage FAQs.

Question 7

What's the advantage of paper-free billing?

Accepted Answer

If you're still getting paper bills in the mail, by changing to Auto Pay and paper-free billing you can save up to $10 a month for each of your: Mobile phone plan lines* 5G Home or LTE Home internet plan line** Whether you get a paper bill or not, you can use the My Verizon app or website to: View, download and print bills. Securely pay your bill online. See usage details for each line. (Account members only see their own line usage.) Get text and/or email notices when it's time to pay your bill. The Account Owner chooses how bills are delivered on the Payment settings page in My Verizon. Note: Paper bills don't have call details but you can get those through your PDF bill in My Verizon. **When you have a current Unlimited plan or 5G Home/LTE Home and you enroll in Auto Pay and paper-free billing using your bank account or Verizon Visa Card, you qualify for a $10/mo discount. Previous mobile phone plans may be eligible for an up to $5/month/line discount. Discount amount is dependent on the mobile plan version. Your discount will be applied beginning with your next bill cycle after enrollment in Auto Pay and paper-free billing. **When you enroll in Auto Pay and paper-free billing using your bank account or Verizon Visa Card, you qualify for a $10/mo discount. Your discount will be applied beginning with your next bill cycle after enrollment in Auto Pay and paper-free billing.

Question 8

I'm getting paper bills. How do I sign up for paper-free billing?

Accepted Answer

As the Account Owner, you can change from paper bills to paper-free billing (or vice versa) anytime you want on the Payment settings page in My Verizon.

Question 9

Can I get a discount on my mobile bill for using paper-free billing?

Accepted Answer

Yes. When you enroll in Auto Pay and paper-free billing using your bank account or Verizon Visa Card, you qualify for a $10/mo discount. Your discount will be applied beginning with your next bill cycle after enrollment in Auto Pay and paper-free billing.

Question 10

How can I control the charges on my monthly mobile bill?

Accepted Answer

Here are some ways to keep an eye on your Verizon mobile expenses: Take advantage of Auto Pay discounts: If you have an eligible plan, you can save up to $10/month per line by using paper-free billing and Auto Pay.* Avoid extra service charges: Third-party services your device uses (e.g., apps, ringtones, videos, etc.) can be charged to your Verizon bill. Restrict these services on your Blocks page in My Verizon. Avoid data overage charges: If you have a shared data plan, turn on Safety Mode to avoid extra costs for going over your data limits. Monitor and restrict voice and data usage. Get text messages and/or emails when you've used certain percentages (e.g., 75%, 100%, etc.) of your plan allowances. Visit our Manage notification preferences in your My Verizon mobile account FAQs to learn how. Avoid international roaming charges: When you travel overseas, add a data plan for your mobile device. Or try to avoid "pay as you go" roaming rates by turning off cellular data and roaming and using Wi-Fi. (Keep in mind some hotels, airports, etc. do charge for Wi-Fi access.) Sign in to your savings center: View current savings and find out if you're eligible for other ways to save. Get familiar with your Bill page in My Verizon where you can: Get a bill overview Get a next bill estimate Get your payment history View Services & Perks View your documents and receipts (e.g., account change notices, bills, recent orders, etc.) *When you enroll in Auto Pay and paper-free billing using your bank account or Verizon Visa Card, you qualify for a $10/mo discount. Your discount will be applied beginning with your next bill cycle after enrollment in Auto Pay and paper-free billing.

Question 11

Why is my first mobile bill so expensive?

Accepted Answer

If your first Verizon bill is higher than expected it may include: A one-time activation fee for each device you added to your account. 2 sets of monthly plan service charges: Charges for your first billing period. Charges for your upcoming billing period (since we bill for your plan 1 billing period in advance).

Question 12

Am I paying for my mobile bill in advance or for service I already used?

Accepted Answer

Billing for your monthly plan is done in advance; charges for non-monthly products or services are billed after you incur them. How various activities affect your mobile bill Your activity Your bill includes Billing period: 9/19 – 10/18: Welcome to Verizon On 9/19, you go to verizon.com. You open an account and get an iPhone 11, using device payments, and get a monthly mobile phone plan. You want to manage your account online, so you register for My Verizon. You also download the My Verizon app when you get your new phone. Your "Oct 18 bill" is ready online on or about 10/21 and is due 11/10. It includes: Monthly plan charges for your first billing period 9/19 - 10/18. Device payment charge for the iPhone (first of 36 payments) One-time activation fee for your phone line Monthly plan charges for the upcoming 10/19 - 11/18 bill period Taxes, fees and surcharges for all of the above Billing period: 10/19 – 11/18: New accessory On 11/17, you buy a $99 pair of earphones on verizon.com. At checkout, the earphones are charged to your bill (called Bill to Account). Your "Nov 18 bill" Is ready on or about 11/21 and is due 12/10. It includes: Monthly plan charges for the upcoming 11/19 - 12/18 billing period Device payment charge (iPhone) One-time $99 charge for earphones appears Taxes, fees and surcharges Billing period: 11/19 – 12/18: International travel You go to Brazil from 11/26 - 11/30. You don't get a plan for international use for your line. But you send $35 worth of text messages while there. Your "Dec 18 bill" Is ready on or about 12/21 and is due 1/10. It includes: Monthly plan charges for the upcoming 12/19 - 1/18 billing period Device payment charge (iPhone) One-time charge for the international texts appears Taxes, fees and surcharges Billing period: 12/19 – 1/18: Add a line On 1/4 you call us to add your sister's mobile phone to your account. You choose a monthly mobile phone plan for her. Your "Jan 18 bill" Is ready on or about 1/21 and is due 2/10. It includes: Monthly plan charges for the upcoming 1/19 - 2/18 billing period Device payment charge (iPhone) Activation fee for adding your sister's phone line appears. Monthly plan charges appear for your sister's plan for just 1/4 - 1/18 (called partial or “prorated” charges). Monthly plan charge for your sister's plan, for the 1/19 - 2/18 billing period (billed 1 month in advance) Taxes, fee and surcharges Billing period: 1/19 – 2/18: Change of plans You want more data for your smartphone. On 2/2 you use the My Verizon app and switch your plan to one of our new mobile phone plans. Your "Feb 18 bill" is ready on or about 2/21 and is due 3/11. It includes: Monthly plan charges for the upcoming 2/19 - 3/18 billing period for your sister's line Device payment charge (iPhone) Monthly plan charge for the upcoming 2/19 - 3/18 billing period for your line. You have prorated plan charges for the original plan for 1/19 - 2/1 and for the new plan for 2/2 - 2/18. Taxes, fees, and surcharges *In some cases, charges can't be finalized by the bill delivery date and may appear on a later bill.

Question 13

What are all these charges on my mobile bill?

Accepted Answer

Your Verizon mobile bill charges can include: Monthly, recurring charges for the next billing period, such as: Plan charges Device payments due Credits due (e.g., Auto Pay and other discounts) Services & Perks (e.g., Verizon Cloud, Apple Music, etc.) Any $10/month perks available with Unlimited Ultimate, Unlimited Plus and/or Unlimited Welcome* Verizon surcharges, taxes and other governmental charges for the above. One-time charges and credits for the prior billing period such as: Activation fee Upgrade fee Device payment - if you paid off your agreement early you see the payment as a credit. Overage charges - if you exceeded your plan's allowance for minutes, text or data usage. Charges for phone use overseas if you didn't add an international plan. Credits we owe you (e.g., if you overpaid your previous bill, moved to a lower-priced plan, got a promotional discount, etc.). Verizon surcharges, taxes and governmental charges for the above. *If you have Welcome Unlimited you can also add perks to that plan. Welcome Unlimited is no longer available to add to your account.

Question 14

I thought Verizon was giving me a free promo. Why am I being charged for it on my mobile bill?

Accepted Answer

Here are things to know about promo credits: It can take 2-3 billing periods for promotional credits to appear on your bill. You then get all the missing credits as a lump sum. Depending on the state you live in, you may be taxed on the value of a promotionally-priced service or product.

Question 15

Why is the amount of my mobile bill different this month?

Accepted Answer

If the amount of your current bill is different than you expected, sign in to My Verizon to see what's changed. Here are some reasons why your bill may be higher (or lower) than usual: Partial charges due to mobile plan changes you made in the previous billing period. Product and service purchases you made in a previous billing period. Promotional credits or discounts can take 2 or 3 billing periods to be applied to your bill. Taxes on promotional items – Depending on your state of residence, you may have to pay tax on products or services we give you for free.

Question 16

Why are there international call charges on my bill when I didn't travel during that time?

Accepted Answer

International usage (and other non-recurring charges) are billed after you use them. They appear on your next bill. For example, international service used during a Nov 19 - Dec 18 bill period is charged on the Dec 18 bill, due Jan 10. Note: This is different from your recurring mobile plan charges, which are billed in advance.

Question 17

Why do I see 2 payments made in the same billing period?

Accepted Answer

If you signed up for Auto Pay without canceling direct payments from your bank account, you may see 2 payments for the same billing period in your Payment history. In that case: Bill Pay makes the usual scheduled payment. Auto Pay makes payment for any extra amount that’s due (e.g., if you had overage charges, bought a Data Boost, etc.).

Question 18

I'm leaving Verizon. What do I need to know about my last mobile bill?

Accepted Answer

We're sorry to see you go. If you're leaving Verizon, here's what you need to know about your final Verizon bill: Cancellations take effect on the last day of the billing period in which you can cancel (not on the day you request cancellation.) For example, let's say your billing period is Oct 19 - Nov 18. You call us Oct 20 to cancel your service. You're still responsible for paying for your service through Nov. 18. Your "Nov 18" bill won't have service charges on it for the next billing period (Nov 19 - Dec 18). Because we can't always process service usage right away, you may get bills with final usage charges after your service is canceled. To pay, visit our Sign in to a disconnected mobile account page, which is available up to 6 months after canceling. If it's been more than 6 months, visit the Make a one-time payment website. If you have a device payment agreement, your remaining balance is charged on your next bill. If you have a buy one, get one (BOGO) promotion, the bill credits for the "free" device are discontinued and you’re charged the remaining balance of the device payment agreement for both devices. If you bought your wireless device from an authorized agent or third–party vendor, check whether that third-party charges a separate termination fee. Learn more about disconnecting a mobile line or canceling your mobile phone account.

Question 19

If I cancel Verizon mobile service, will my plan charges for the next month be refunded?

Accepted Answer

When you cancel Verizon services in the middle of a billing period, here's how plan charges are handled: Let's say for example that your billing period is Oct 19-Nov 18 and you cancel on Oct 20: You're still responsible for paying for your current billing period's plan service through Nov. 18. However, you already paid for your Oct 19-Nov 18 billing period on your last bill (Your "Oct 18" bill) So, your "Nov 18" bill won't have plan charges on it for the next billing period (Nov 19-Dec 18). It will include: Any credits we owe you Any extra charges you incurred during your final billing period Learn more about disconnecting a mobile line or canceling your mobile phone account.

Question 20

How do I get a bill statement if I'm no longer a Verizon customer or now have a different account?

Accepted Answer

If you're a former customer and you have a User ID you can still sign in to My Verizon. If you don't have or know your User ID, you can sign in to a disconnected account for 6 months after your account was canceled. You'll need the mobile number, last name and ZIP code used for the account.

Tu actividad	Tu factura incluye
Período de facturación: 9/19 – 10/18: Bienvenido a Verizon El 9.19. ve a verizon.com Abres una cuenta y te llevas un iPhone 11, con pagos de dispositivo, y obtienes un plan telefónico móvil mensual. Quieres administrar tu cuenta en línea, así que te registras en My Verizon. También descargas My Verizon app en tu nuevo teléfono.	Tu factura "Oct 18" está lista en línea alrededor del 10/21 y vence el 11/10. Incluye: Cargos del plan mensual para tu primer período de facturación del 9/19 al 10/18. El cargo del pago de dispositivo del iPhone (el primero de 36 pagos) Un cargo por activación único por tu línea telefónica Cargos del plan mensual para el próximo período de facturación 10/19 - 11/18 Impuestos, cargos y recargos por todo lo anterior
Período de facturación: 10/19 – 11/18: accesorio nuevo El 17/11, compras un par de auriculares de $99 en verizon.com. En la sección de pago, los audífonos se cargan en tu factura (denominado Facturar a la cuenta).	Tu "factura del 18 de nov" está lista en o alrededor del 11/21 y vence el 12/10. Incluye: Los cargos del plan mensual para el próximo período de facturación del 11/19 al 12/18 El cargo del plan de pago del dispositivo (iPhone) Aparece un cargo único de $99 por los audífonos. Impuestos, cargos y recargos
Período de facturación: 11/19 – 12/18: viaje internacional Vas a Brasil del 11/26 al 11/30. No tienes un plan de uso internacional en tu línea. Pero envías mensajes de texto de $35 mientras estás allí.	Tu "factura del 18 de diciembre" está lista alrededor del 12/21 y vence el 1/10. Incluye: Los cargos del plan mensual del próximo período de facturación 12/19 - 1/18 El cargo del plan de pago del dispositivo (iPhone) Un cargo único por los mensajes de texto internacionales Impuestos, cargos y recargos
Período de facturación: 12/19 – 1/18: Agrega una línea El 1/4 nos llamas para agregar el teléfono móvil de tu hermana a tu cuenta. Tú eliges un plan telefónico móvil mensual para ella.	Tu "factura del 18 de enero" está lista alrededor del 1/21 y vence el 2/10. Incluye: Cargos del plan mensual para el próximo período de facturación del 1/19 al 2/18 El cargo del plan de pago del dispositivo (iPhone) Aparece un cargo por activación único por agregar la línea telefónica de tu hermana. Cargos del plan mensual del plan de tu hermana solo del 1/4 al 1/18 (denominados cargos parciales o "prorrateados"). Cargo mensual del plan de tu hermana, para el período de facturación 1/19 - 2/18 (facturado con 1 mes de anticipación) Impuestos, cargos y recargos
Periodo de facturación: 01/19 – 2/18: Cambio de planes Quieres más datos para tu smartphone. Ingresa a My Verizon app el 2.2 y cambia tu plan a uno de nuestros nuevos planes telefónicos móviles.	Tu factura del "18 de febrero" está lista el 21 de febrero o alrededor del 2/21 y vence el 3/11. Incluye: Los cargos del plan mensual del próximo período de facturación 2/19 - 3/18 de la línea de tu hermana El cargo del plan de pago del dispositivo (iPhone) El cargo del plan mensual del próximo período de facturación 2/19-3/18 de tu línea. Has prorrateado los cargos del plan original del 1.19 al 2.1 y del nuevo plan del 2.2 al 2.18. Impuestos, cargos y recargos

Preguntas frecuentes sobre la factura del servicio móvil de Verizon

¿Cuál es mi período de facturación mensual?

¿Cuándo recibiré mi factura mensual?

¿Cuándo se vence el pago de mi factura del servicio móvil?

¿Por qué mi primera factura del servicio móvil es tan alta?

¿Estoy pagando mi factura del servicio móvil por adelantado o por el servicio que ya usé?

¿Cuáles son todos esos cargos que aparecen en mi factura del servicio móvil?

Pensé que Verizon me había dado una promoción gratis. ¿Por qué me lo cobran en mi factura del servicio móvil?

¿Por qué el monto de mi factura del servicio móvil es diferente este mes?

¿Por qué hay cargos por llamadas internacionales en mi factura si no viajé durante ese período?

¿Por qué ves dos pagos realizados en el mismo período de facturación?

¿Qué ventaja ofrece la facturación electrónica?

Recibo la factura impresa. ¿Cómo me suscribo a la facturación electrónica?

¿Puedo obtener un descuento en mi factura del servicio móvil por usar la facturación electrónica?

¿Cómo puedo ver, descargar o imprimir mi factura del servicio móvil más reciente?

¿Cómo puedo ver, descargar o imprimir mi historial de facturas?

¿Puedo obtener una hoja de cálculo de mis registros de mensajes de texto, uso de datos y llamadas?

¿Cómo puedo controlar los cargos de mi factura mensual del servicio móvil?

Dejaré de ser cliente de Verizon. ¿Qué tengo que saber sobre mi última factura del servicio móvil?

¿Los cargos del plan del mes siguiente se reembolsarán si cancelo el servicio móvil de Verizon?

¿Cómo obtengo una factura si ya no soy cliente de Verizon o si ahora tengo una cuenta diferente?

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