Digital Secure FAQs - Security, Privacy & Fraud Protection

Digital Secure is a suite of security features for your mobile devices and computers, keeping you protected at home or on-the-go. These features are managed within the Verizon Protect app. Depending on your plan, you may also have access to Identity Secure tools to monitor your personal data.

You can access Digital Secure features through the Verizon Protect app, which is preloaded on most Verizon Android devices. It can also be downloaded from either Google Play or the App Store if you don't already have it installed.

Important:

• To experience the full benefits of Digital Secure, verify in your app store that you have the Verizon Protect app installed.
• The Verizon Protect app provides access to managing your Identity Secure and Digital Secure subscriptions.
• When you enroll in both, you can safeguard your internet connection and personal data with anti-virus, anti-malware and enhanced identity theft protection

Visit these pages for step-by-step instructions to download the app:

• Install the Verizon Protect app - Android™
• Install the Verizon Protect app - Apple® iOS

Visit Digital Secure - Send Download Link via Email or SMS to learn about Digital Secure features on your home computer.

If you subscribe to premium Digital Secure for your account, you can protect up to 12 lines and unlimited home PCs and Macs.

These permissions help us provide Digital Secure services to protect your device from privacy and security threats. Without them, Digital Secure won't be able to run on your device.

Phone – This lets us use your phone number to confirm your eligibility to use Digital Secure and for billing purposes.

SMS – This lets us scan your text and media messages and the files attached to them for viruses and other threats.

Storage – This lets us scan your photos, media and files stored on your device for malware, viruses and other threats.

Location – This lets us use Wi-Fi access point data to warn you of Wi-Fi threats and provide you with Secure VPN protection.

Visit these pages for step-by-step instructions to unsubscribe:

• Unsubscribe from Digital Secure - My Verizon app
• Unsubscribe from Digital Secure - My Verizon Website

Good to know: Certain versions of the Digital Secure app can't be uninstalled. If you're unable to uninstall the app, the app can be disabled. See the Disable the Digital Secure app support page for steps.

Visit these pages for step-by-step instructions to uninstall the Verizon Protect app:

• Uninstall Verizon Protect - Android™
• Uninstall Verizon Protect app - Apple iOS

If you require additional assistance, contact us.

The Digital Secure Terms & Conditions are available within the Verizon Protect app legal page. You can read the Digital Secure Terms and Conditions on the Verizon Protect app Terms & Conditions page, online.

The legacy Digital Secure Terms & Conditions are also available online.

• If you have a basic Digital Secure subscription, your Android device is protected.
• If you have a premium Digital Secure subscription, your Android device, Windows and Mac devices are protected.

Good to know: iOS devices are not compatible with Digital Secure Security Scan.

Digital Secure provides real-time antivirus and malware protection for Android devices. It scans for threats and blocks malicious software, including:

• Malware types: Viruses, worms, spyware, keyloggers, and bots.
• Web security: It prevents access to suspicious sites on Chrome™ or Safari® web browsers.

The basic Digital Secure subscription:

• Checks your Android device in real-time.
• Scans your device instantly when you install an app, receive a text message, multimedia message, email or access a file.
• Inspects content on your SD memory card upon installation.

The premium Digital Secure subscription includes the basic subscription benefits, plus: Digital Secure Desktop Security desktop client (Windows / Mac) which protects your device by running malware scans in real-time and on a scheduled basis.

If Digital Secure detects a virus, you'll see a full-screen warning on your phone. Then, you can choose what to do:

• Delete or uninstall the infected file or app
• Ignore the virus warning

Digital Secure scans your device to check for the latest operating system updates and security patches.

Visit Digital Secure - Check Device Health on Apple Devices to review detailed steps for performing a device scan.

Good to know: Device Scan is available with both the basic and premium Digital Secure subscriptions for iOS devices.

Secure Connect (basic) will alert you if you aren't on a secure Wi-Fi network so you can disconnect immediately. Unsecured Wi-Fi networks use weak encryption and are often not password-protected.

Good to know: Secure Connect (basic) is available with both the basic and premium Digital Secure subscriptions.

Visit Digital Secure - Perform a Wi-Fi Scan to learn how to enable Wi-Fi Scan.

An unprotected Wi-Fi network can put your device and personal data at risk, even when you are not actively using your device.

Verizon Digital Secure has detected activity on this Wi-Fi network that is potentially unsafe. Someone could be intercepting the personal info you send and receive from the apps and websites you use.

Secure Connect (premium) safeguards your public Wi-Fi connection such as airports, hotels and coffee shops on network-enabled devices using a VPN (Virtual Private Network). Using a VPN helps in protecting your personal information when browsing or making purchases on an unsecure network.

Good to know: Secure Connect (premium) is available only if you have the premium Digital Secure subscription.

To learn how to turn Secure Connect on, visit Set Up a Virtual Private Network.

To learn how to set up a VPN to always connect, visit our Digital Secure - Set Up a Virtual Private Network.

To learn how to install VPN on a Windows or Mac computer, visit Digital Secure - Set up a Virtual Private Network.

Secure Connect uses AES 256-bit encryption to keep your browsing information private – encryption strong enough to even safeguard banks.

Both Secure Connect (Basic and premium) include Safe Browsing:

• Automatically protects you from scams, leaking your personal information and malicious activity on websites you visit while searching the internet on your mobile device.
• Detects suspicious websites. When this occurs, you can choose to go back or proceed to the website.

Good to know: Premium Digital Secure Safe Browsing provides the same benefits as the basic subscription plus protection on your Windows or Mac devices.

When you browse the internet using your smartphone's browser, Safe Browsing can either automatically identify and block malicious websites or warn you.

Visit Digital Secure - Set Up Safe Browsing for steps to turn Safe Browsing on, or off.

Digital Footprint Manager includes the following features:

• Continuous dark web monitoring of your personal information across the internet and dark web forums.
• It searches both internet and dark web sites for the information you’ve provided.
• Alerts - If your information is discovered.
• This service does not cover credit or financial monitoring.

Good to know: Digital Footprint Manager is available only if you have the premium Digital Secure subscription.

Digital Footprint Manager searches websites, blogs, bulletin boards, peer-to-peer sharing networks, and Internet Relay Chat (IRC) channels.

After you enroll in Digital Footprint Manager:

• Enter the personal info you want monitored into the Verizon Protect app in your app store or device.
• Digital Footprint Manager will scour dark web marketplaces and other forums to monitor the information you entered.

You’ll receive a notification if the information you entered was breached online.

The Digital Footprint Manager service tracks internet activity for signs that the personal info you have asked us to monitor is being traded or sold online. This email notification means that we discovered information on the internet that is a match to your monitored identity elements.

Even if we find just part of your personal info, all of it may have been compromised. If this happens,we recommend that you:

• Change your password for any breached account.
• Change that password anywhere else you used it.
• Contact the appropriate institution(s) for which you used that password to update your personal information and secure your account.

Important: It is your responsibility to review the alerts and take any recommended actions.

To learn more, visit the Digital Footprint Manager page within the Verizon Protect app.

Digital Footprint Manager helps reduce your risk of identity theft by alerting you to compromised personal info. You can also have your email address monitored for dark web breaches. No Digital Footprint Manager or identity protection tool can prevent identity theft completely. If your info's been compromised, there's no way to wipe it from the dark web.

Identity Restoration is a service provided by Iris, which will assist you if you suspect you or a member of your family has been subject to Identity Theft.

This service provides a dedicated specialist who will assist you with:

• Completing the necessary paperwork for Identity restoration.
• Making calls on your behalf.

Good to know: Identity Restoration is available only if you have the premium Digital Secure subscription.

The Identity Restoration service is available for any one with a premium subscription of Digital Secure.

If you suspect your identity has been stolen, you can:

1. Open the Verizon Protect app.
2. Tap Services, then Identity Restoration.
3. Call the number listed.
4. Answer a few questions about yourself and provide details of the potentially compromised identity activity.
   • You may need to provide information from the app to verify your subscription.

Identity Restoration includes a certified identity theft restoration specialist who will provide white-glove identity restoration over the duration of your case. In the US, these experts can also work on your behalf to help take actions needed to fix identity and credit issues.

Lost Wallet Protection helps you cancel and reorder your lost or stolen IDs, including credit, bank and medical cards. Dedicated agents will assist by participating in three-way calls with your bank or creditor to cancel and re-issue your lost cards.

Good to know: Identity Restoration is available only if you have the premium Digital Secure subscription.

Security Advisor provides 24/7 expert support to help you proactively secure your information and resolve security vulnerabilities to help protect you against online threats. Use Chat in the Verizon Protect app to reach Security Advisor experts.

Good to know: Security Advisor is available only if you have the premium Digital Secure subscription.

Security Advisors are trained experts on a wide range of security and privacy topics to help you enhance your online security.

Advisors can help you prevent and resolve security issues, including helping with:

• Creating more secure passwords
• Improving your social media privacy
• Taking action after a data breach

Chat in the Digital Secure or Verizon Protect app:

1. Open the Verizon Protect app.
2. Tap the Services option on the bottom menu.
3. Scroll to Security Advisor. Tap to open.
4. Start your chat.
   • Security Advisor experts are available 24/7 by chat.

You can also call *611 from your Verizon mobile phone and say "I want to speak to a Security Advisor", when prompted.

In addition to being able to speak to a Security Advisor expert directly, you can access an ever-growing library of security content within the Security Center in the Verizon Protect app.

The Security Center is found within the Verizon Protect app, under the More tab.

Security Center offers a range of resources to help you stay informed and secure in the evolving internet security landscape:

• A self-serve portal with current articles, tips, and videos for device security.
• Guides with instructions for securing your devices, passwords and more.
• Up-to-date information on the latest scams and hacks, along with remedies and protection tips to keep you safe.

Good to know: The Security Center is available only if you have the premium Digital Secure subscription.

Visit our How to use the Verizon Protect app for your online privacy & security support page for detailed support for Digital Secure features.

To keep you fully protected, some of our features run in the background of your device but with minimal battery usage. However, the first scan we run is thorough and may require extra battery consumption.

Certain features are only available for Digital Secure premium subscribers.

Here’s what you can do:

• Make sure you have the latest app version by checking for app updates in your app store.
• If you have the latest version of Verizon Protect, exit the app and re-open it.  

Visit How to use the Verizon Protect app for detailed steps for managing your Digital Secure subscription.

Your device may not be supported by Digital Secure. You can check the device eligibility requirements, or you can occasionally check the app store on your device for updates.

Note: Devices that run an unauthorized version of the operating system aren't supported.

Visit How to use the Verizon Protect app for detailed support for Digital Secure features.