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+play is an online platform that lets you centralize your streaming subscription services. Visit +play today through My Verizon to manage some of your favorite entertainment, audio, gaming, fitness, music and lifestyle subscriptions – all in one place.
Important: New subscription enrollments are no longer available through +play. You can keep and manage any active +play subscriptions you already have. To shop for streaming content, learn about the perks available with myPlan and myHome.
Learn more about +play for Fios Home Internet or Fios TV customers.
+play lets you manage your digital subscriptions in one place. You get a complete view of subscriptions you have and what you're paying for.
You can:
El acceso a +play se otorga sin cargo a clientes elegibles de Verizon.
Las compras de suscripciones que realizas a través de +play:
Important: New subscription enrollments are no longer available through +play. You can keep and manage any active +play subscriptions you already have. To shop for streaming content, learn about the perks available with myPlan and myHome.
Your privacy is important to us. When you subscribe to services using +play you will have an opportunity to review and agree to Verizon's Privacy Policy. This policy describes our privacy practices, the information that we collect, how that information may be used and shared and the choices you have about certain uses of information.
When you subscribe to a content provider's service through +play , you should also review those parties' terms and privacy policy to understand how they use, collect and share your data.
Lamentablemente, en ocasiones, Verizon y un proveedor de contenido deciden no seguir ofreciendo suscripciones a la venta en +play. Si estás suscrito actualmente a uno de estos proveedores de contenido, recibirás un correo electrónico con información importante sobre la finalización de la suscripción. No es necesario que hagas nada, ya que tu suscripción se cancelará automáticamente antes de la fecha de renovación programada.
Si deseas mantener tu suscripción, puedes volver a suscribirte directamente a través del proveedor de contenido en cualquier momento a través de su sitio web. Es posible que quieras esperar hasta el final de tu ciclo de facturación de +play para evitar que se te facture dos veces. No se realizan reembolsos por meses parciales. En la mayoría de los casos, tu perfil y configuración actuales con ese proveedor de contenido seguirán activos.
+play no longer allows new subscription enrollments. You can still keep and manage any active +play subscriptions.
To manage subscriptions through +play, you must:
Prepaid and Business accounts are NOT eligible to subscribe in +play.
Note:
To access +play, sign in to your My Verizon account using your mobile number, User ID, or One Verizon ID. Use the Manage and Notifications tabs to manage subscriptions you already have.
No, +play is a digital marketplace available only through the My Verizon website.
Luego de inscribirte a un servicio, lo usarás directamente a través de la aplicación o portal en línea de cada proveedor de contenido. Puedes regresar a +play para administrar tus suscripciones en cualquier momento.
Al ingresar a +play, verás una pestaña de notificaciones en la parte superior. Recibirás una notificación:
Currently you can't pause a subscription through +play. However, you can unsubscribe from a service.
Important: If you unsubscribe, you can't resubscribe through +play.
You can unsubscribe from a subscription in +play. Learn how to unsubscribe.
If you subscribe to a service through +play but didn't activate the service with the content provider, you won't be charged. If you don't activate a newly-ordered service for 30 days, +play cancels your order automatically.
Important: Cancel any recurring services at least 2 days before the applicable bill cycle ends. Otherwise, you'll be charged for the next full bill cycle - learn more about billing cycles for +play subscriptions.
Important: If you unsubscribe, you can't resubscribe through +play.
Canceling a subscription that you purchased in +play also de-activates the account with the content provider. The only exception is for promotions that include Netflix. In most cases, when your account is deactivated, your account information will be preserved with the content provider.
Terms of Use for each service are set by the +play content partner. Find cancellation details on the content partner's app or website.
If you cancel your Verizon mobile and/or home accounts you can continue to use +play and manage your subscriptions through the My Verizon website. Your +play subscriptions will continue, but you may no longer be eligible for the perks and promotions that were available with your Verizon account.
Important:
After you purchase a subscription, +play begins the activation process that you will complete on the content provider’s website.
+play provides the capability to view and manage subscriptions purchased directly in +play. You can also manage billing for most subscriptions in +play.
Good to know: You can't manage +play billing for existing digital subscriptions you have through your Verizon mobile, 5G Home, LTE Home, Fios Home Internet or Fios TV plans. You can only manage these subscriptions in your Verizon Mobile, Fios Home Internet or Fios TV accounts.
Visit the +play Manage tab in +play for any subscriptions included as Verizon mobile phone or Home Internet plan perks and we'll take you where you need to go. Note that any billing that occurs after a promotional period ends remains on your Verizon bill.
Right now, digital subscriptions you have through your Verizon mobile or home account (e.g., Disney Bundle included with select Verizon Unlimited plans, etc.) are managed separately from subscriptions you add through +play. That means you can't manage their payments or subscriptions through +play.
However, you may be able to view certain mobile plan perks within +play.
No, when you visit +play Unlimited mobile plan subscriptions aren't displayed. In My Verizon go to your plan details or Services & perks to view those details.
Note:
Most existing subscriptions can't be moved to +play. However your existing Max subscription that's billed directly by Max can be moved to +play so you can manage your billing through +play.
Si tu suscripción actual a Max es facturada directamente por Max, puedes pasarla a +play. Para pasar tu suscripción:
Tu cuenta se transferirá automáticamente de Max a Verizon +play. Verizon te facturará al método de pago que hayas elegido. La facturación de Max se detendrá al final del período de facturación actual.
Si tu suscripción actual a Max es facturada por un tercero (p. ej., Apple, Verizon Fios, etc.), debes cancelar tu suscripción a Max y volver a inscribirte a través de +play:
Important: Contact Max for any refund inquiries in the event you're double billed.
Note: If you are a Fios Home Internet or Fios TV customer, you will need to manage your Max subscription through your Fios My Plan Digital flow.
Once you are subscribed to an NBA service, you may not see other available subscriptions from your Manage page in +play. To see all available subscriptions and make a change to your service, you will need to first cancel your current subscription.
Tú eliges el método de pago para cada suscripción. Funciona de esta manera:
Te mostramos cómo funciona tu ciclo de facturación:
If you purchased a subscription or have one that comes with your mobile phone, 5G Home, LTE Home or Fios Home Internet service, it will be billed to your mobile or Fios bill and will follow the respective billing cycle.
If you got the subscription through +play, the subscription is billed to a credit card and the cycle will start from when you purchased and activated the service.
Esto es lo que ocurre cuando cancelas una suscripción de +play a mitad del ciclo de facturación:
No. Se te cobrará a menos que actives la suscripción en el sitio web o la aplicación del proveedor del servicio mediante la configuración de una cuenta. Si no activas un servicio que hayas solicitado recientemente por 30 días, +play cancelará tu pedido automáticamente.
Si necesitas ayuda con un servicio que pagas a través de +play, contacta al proveedor del contenido. Puede resolver problemas relacionados con el servicio, como:
Si necesitas ayuda con los problemas de facturación o pago de +play:
Para obtener ayuda con un problema de compra/facturación de +play, abre Chatea con nosotros abajo a la derecha de tu pantalla de +play. Podemos ayudar con problemas de +play como:
Si quieres ayuda con las compras realizadas con tu cuenta Fios Home Internet o Fios TV, consulta Preguntas frecuentes de asistencia de Fios - Contacto.
Si sospechas que se ha producido un fraude en tu cuenta, sigue las instrucciones que aparecen a continuación:
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