What data speeds can I expect from my prepaid 5G or 4G LTE phone while traveling outside the US?

You can expect the following data speeds on your prepaid phone while traveling outside the US. 5G or 4G LTE smartphones are capable of 5G and LTE speeds while roaming internationally, where available. If you're using Prepaid TravelPass in one of the available destinations on your plan that includes talk, text and data, then high-speed data applies for the first 2 GB/day with reduced speeds of up to 3G thereafter. You may also be able to purchase additional International high-speed data as needed.

What is Prepaid TravelPass?

Prepaid TravelPass lets you use your prepaid phone plan's talk, text and data* allowances while traveling outside the US. TravelPass is available for $6 or $12 per day, depending on the country you're traveling to. To learn more, visit our Prepaid TravelPass FAQs. *High-speed data applies for the first 5 GB/day with 3G reduced speeds thereafter. The daily charge only applies on days you use your service outside of the US. TravelPass isn't available for prepaid data-only devices.

How do I add or remove TravelPass?

TravelPass will be automatically added to all eligible Prepaid lines. Visit My Verizon to remove or add TravelPass. To learn more visit our Prepaid TravelPass FAQs.

How do I get my prepaid smartphone ready to use outside the US?

To use your smartphone outside the US, you must make sure roaming is turned on in your device settings. Note: TravelPass isn't available on prepaid data-only devices.

How do I make a call while traveling internationally?

To call the US from abroad: Touch and hold "0" on your keypad until the "+" appears on your screen. Enter "1" and the 10-digit phone number.

Do I need to change any device settings to connect internationally with my prepaid smartphone?

Before you travel, make sure your phone's roaming settings are turned on. If they're off, you may not be able to use Verizon data or voice services internationally. Turn on roaming on Apple® Turn on roaming on Android™: Steps will vary by device. Refer to the Calling & Dialing section of the Device Support page for your phone. Good to know: Some phones may automatically prompt you to allow global data once you arrive at your destination.

How do I access voicemail on my prepaid account while traveling internationally?

To check your voicemail messages: Call your Verizon prepaid phone number in international format (+1 and then your 10-digit number). Interrupt your greeting by pressing # (pound key), and then follow the prompts to navigate your voice mailbox. Some international networks won't let you call your own mobile number. If you can't access your voicemail: Call +1-845-613-8700. Press and hold "0" on your keypad until the "+" appears on your screen. Follow the prompts to confirm or enter your mobile phone number. View the list of countries where you might experience this issue.

If I have a technical problem while traveling, how do I get assistance?

Call the Prepaid International Support Team at +1-908-559-4899 to get assistance while traveling. If your device is lost, stolen or broken or you experience a device issue while you're traveling outside the US, please use the below instructions to reach the International Support Team from any landline phone: Call your country's toll-free number (PDF*). Enter your 10-digit mobile number when prompted by the International Travel Hotline. If a toll-free number isn't available for the country you're in, please call +1-908-559-4899 (toll charges will apply).

Is my prepaid phone going to work when I travel internationally?

Here are important things to know when using your phone internationally: Your current plan and phone's international eligibility: You can check your phone and plan eligibility in My Verizon. All current smartphone plans and most prepaid smartphones with HD Voice can be used internationally. To upgrade to a compatible device, go to our Prepaid smartphones page. Coverage at your destination: To check your prepaid coverage in available international locations, go to the Coverage Map page and Plan your trip tool. Expand the interactive map, and then select Prepaid under the top-left menu.

Can I use my prepaid tablet or other data-only device when I travel internationally?

Currently prepaid data-only devices don't have network access while traveling internationally. However, you can still use your tablet anywhere with a Wi-Fi connection.

How much will it cost to use my prepaid phone internationally?

With TravelPass, you can use your prepaid plan abroad for a flat daily rate. Learn more in our Prepaid TravelPass FAQs. Good to Know: Wi-Fi Calling isn't included with TravelPass. Wi-Fi calling to a country other than the US is charged international long distance rates regardless of whether or not you have an international travel plan. If your smartphone can use Wi-Fi Calling and the feature is turned on, you can call from anywhere with a Wi-Fi connection. Wi-Fi calls to US phone numbers are free, even while traveling internationally. If you don't have an international long distance plan, you're charged international long distance pay-as-you-go rates.

Preguntas frecuentes sobre servicios Prepaid para viajes internacionales

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Preguntas frecuentes sobre el servicio Prepaid para viajes internacionales

¿Piensas viajar fuera de EE. UU. con tu dispositivo prepagado? Aprende todo lo necesario, configura tu dispositivo y conoce cuánto pagarás por usarlo en el exterior.

Para obtener más información, visita nuestra página Servicio prepagado internacional y consulta nuestras Preguntas frecuentes sobre TravelPass® prepagado.

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