Debido a la inactividad, tu sesión finalizará en aproximadamente 2 minutos. Prolonga tu sesión haciendo clic en "OK" a continuación.

Tu sesión ha terminado debido a inactividad. Vuelve a ingresar para continuar.

Samsung Galaxy Note9 - Resumen de asistencia

Encuentra asistencia y herramientas específicas para tu Samsung Galaxy Note9 en Internet.

Filtra todos los temas a continuación.


Configuración, activación básica y guías de usuario

Conectar tu dispositivo directamente a la PC

Entérate cómo conectar tu dispositivo directamente a una computadora.

Cómo obtener controladores USB para tu dispositivo móvil

Conoce cómo obtener controladores USB para tu dispositivo móvil.

Hacer una activación inalámbricamente (OTA)

Te mostramos cómo hacer la configuración/activación inicial de tu smartphone 3G o 4G o teléfono básico. 

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Samsung Galaxy Note9 - Activate / Set Up Device

Here's how to quickly set up your Galaxy Note9.

Samsung Galaxy Note9 - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your Galaxy Note9.

Samsung Galaxy Note9 - Adjust Account Sync Settings

If you're not receiving email and app notifications, here's how to view sync settings on your Galaxy Note9.

Samsung Galaxy Note9 - Create a New Google Account

Here's how to create a new Google (Gmail) account for your Galaxy Note9.

Samsung Galaxy Note9 - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy Note9 on or off.

Samsung Galaxy Note9 User Guide (PDF)

This User Guide can help you get the most out of your device.

Configurar el servicio prepagado de Verizon - Android™

Te mostramos cómo activar el servicio prepagado en un dispositivo Android.

Guía para una configuración inteligente

Aprende a realizar copias de seguridad y transferir tu contenido, activar tu nuevo teléfono e intercambiar el dispositivo usado con nuestra Guía de configuración inteligente.

Validar dirección de emergencia (E911)

Te mostramos cómo validar tu dirección de emergencia (E911).

Video: Opciones de respaldo y transferencia para teléfonos Android a Android con activación básica inteligente
 (duración: 1:55)
Mira este video para ver cómo mover tu contenido, fotos, contactos y más de tu teléfono Android usado a uno nuevo. Mira lo fácil que es con las diferentes opciones disponibles para transferir tu contenido cuando activas un Android nuevo.
Duración: 1:55

Video: Opciones de respaldo y transferencia para teléfonos Apple a Android con activación básica inteligente
 (duración: 1:29)
Mira este video para ver cómo mover tu contenido, fotos, contactos y más de tu teléfono iPhone usado a un Android nuevo. Conoce las diferentes opciones disponibles para transferir tu contenido cuando activas un nuevo teléfono Android.
Duración: 1:29

Video: Qué esperar cuando configuras tu nuevo teléfono con configuración inteligente
 (duración: 1:48)
La configuración inteligente simplifica la activación de tu nuevo teléfono. Puedes activar tu teléfono nuevo, realizar copias de seguridad y transferir contenido e incluso entregar tu teléfono anterior. 
Duración: 1:48

Hacer copia de seguridad y transferir contenido

Samsung Galaxy Note9 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy Note9 to an SD / memory card.

Samsung Galaxy Note9 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy Note9 and a computer.

Guía para una configuración inteligente

Aprende a realizar copias de seguridad y transferir tu contenido, activar tu nuevo teléfono e intercambiar el dispositivo usado con nuestra Guía de configuración inteligente.

Tipos de archivo compatibles para transferir por Bluetooth® - Blackberry®

Aquí encontrarás información sobre los tipos de archivos compatibles para hacer transferencias Bluetooth en un dispositivo Blackberry.

Transferir contenido con la aplicación móvil Samsung Smart Switch™ (transferencia por cable USB)

Te mostramos cómo transferir contenido desde tu dispositivo anterior a tu teléfono Samsung actual.

Transfiere contenido con la aplicación móvil Samsung Smart Switch™ (desde iOS)

Aquí te mostramos cómo transferir contenido de un dispositivo iOS a tu teléfono Samsung.

Video: Samsung Galaxy Note9 - Smart Switch from an Android Device
 (duración: 1:00)
Watch this video to learn how to transfer content to your Note9 from an android device using Smart Switch.
Duración: 1:00

Lo básico

Reemplazo certificado como nuevo

Información sobre el programa de reemplazo certificado como nuevo de Verizon Wireless.

Cómo limpiar/desinfectar tu dispositivo

Aprende cómo limpiar y desinfectar correctamente tu smartphone, tablet, el teléfono básico, reloj inteligente y jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting theglass, ceramic and metal surfaces of your Galaxy smartphone /tablet / watch.

Samsung Galaxy Note9 Simulator: Getting to Know Your Phone

Un mapa interactivo de la pantalla de inicio y los botones de tu Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Getting to Know the Back of Your Phone

An interactive map of the back of your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Samsung Galaxy Note9.

Batería y carga

Reiniciar el dispositivo móvil

Aprende cómo apagar el dispositivo y volver a encenderlo.

Samsung Galaxy Note9 - Turn Power Saver On / Off

Here's how to turn 'Power mode' on or off to help manage battery performance for your Galaxy Note9.

Samsung Galaxy Note9 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy Note9.

Samsung Galaxy Note9 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Note9.

Bluetooth®

Create a Paired Connection - Windows

Conoce crear una conexión Bluetooth con una computadora con Windows.

Solucionar el modo Car Kit

Esto es lo que debes hacer si tu dispositivo se congela en el modo Car Kit.

Samsung Galaxy Note9 - Send Contact via Bluetooth

Here's how to send a contact on your Galaxy Note9 via Bluetooth.

Samsung Galaxy Note9 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy Note9 on or off and make it visible to other devices for pairing.

Samsung Galaxy Note9 Simulator: Pairing with a Bluetooth® Device

See how to pair your Samsung Galaxy Note9 with your Bluetooth device.

Llamadas y marcado

How to Block / Unblock Numbers Samsung Galaxy Note9

Here's how to send unwanted calls directly to Voicemail for your Galaxy Note9.

Mover fotos/videos al dispositivo - Smartphone Android™

Transfiere fotos y videos de una computadora/PC a un smartphone Android.

Samsung Galaxy Note9 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy Note9.

Samsung Galaxy Note9 - Call a Number

Here's how to place a call from your Galaxy Note9.

Samsung Galaxy Note9 - Manage DTMF Tones

If you're calling into an automated system from your Galaxy Note9 and your dialpad entries aren't recognized, view this info.

Samsung Galaxy Note9 - Place a Conference Call

Here's how to place a conference call from your Galaxy Note9.

Samsung Galaxy Note9 - Redial

Here's how to manually redial a number previously called from your Galaxy Note9.

Samsung Galaxy Note9 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy Note9.

Samsung Galaxy Note9 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy Note9 on or off.

Samsung Galaxy Note9 - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Activating Wi-Fi Calling

An interactive guide on how to activate wifi calling using your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Calling a Contact

An interactive guide on how to call a contact using your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Calling a New Number

Discover how to use your Samsung Galaxy Note9 to call a new number.

Samsung Galaxy Note9 Simulator: Calling with HD Voice

Discover how to turn on HD Voice on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Calling with Video

Learn how to turn on HD Voice on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Turning HD Voice On and Off

Discover how to turn on HD Voice on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Speakerphone

Learn how to use the speakerphone on your Samsung Galaxy Note9.

Simulador para Samsung Galaxy Note9: Ver una llamada perdida y agregar el número como contacto

Discover how to view a missed call and add it as a new contact on your Samsung Galaxy Note9.

¿Qué son las llamadas Wi-Fi? - Preguntas frecuentas

Haz y recibe llamadas a través de una red Wi-Fi si el servicio móvil no está disponible. Disfruta de llamadas gratis a cualquier número en los EE. UU. incluso mientras viajas a destinos internacionales.

Cámara, fotos y videos

Asegurarse de que el mensaje de foto y video no exceda el límite de capacidad del archivo

Si tienes problemas para enviar/recibir fotos y videos, aquí tienes información sobre los límites de capacidad.

Samsung Galaxy Note9 - Common Camera Settings

Here's info on common camera settings (e.g., flash, zoom, etc.) for your Galaxy Note9.

Samsung Galaxy Note9 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy Note9 and a computer.

Samsung Galaxy Note9 - Record and Share a Video

Here's how to record and send a video using your Galaxy Note9.

Samsung Galaxy Note9 - Share Picture from Gallery

Here's how to share a saved picture from your Galaxy Note9.

Samsung Galaxy Note9 - Share Video from Gallery

Here's how to share a saved video from your Galaxy Note9.

Samsung Galaxy Note9 - Take and Share a Picture

Here's how to take and share a picture from your Galaxy Note9.

Samsung Galaxy Note9 - View Pictures / Videos

Here's how to view pictures and/or videos on your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Changing the File Size of Pictures and Videos

Find out how to change the picture or video file size on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Recording a Video

Aprende a grabar un video usando tu Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Taking a Picture

Discover how to take a photo using your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Taking a Picture While Recording a Video

Learn how to take a piicture while recording a video on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Taking a Selfie

Una guía interactiva sobre cómo tomar una selfie con tu Samsung Galaxy Note9

Samsung Galaxy Note9 Simulator: Transferring Photos to an SD Card

A visual guide for transferring photos to an SD card using your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Turning the Flash On and Off

Una guía visual para conocer cómo tomar fotos con flash con tu Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Samsung Galaxy Note9.

Tipos de archivos compatibles para mensajes de foto/video

Obtén información sobre los tipos de archivos compatibles para mensajes de foto/video.

Conectividad para computadora/PC

Resolver problemas de Windows Device Manager

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy Note9 - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy Note9 and a computer with the Android SDK.

Contactos

Exportar información de Contacto/Directorio telefónico a archivos .CSV - Microsoft® Windows Mail/Microsoft Outlook

Te mostramos cómo exportar contactos desde tu dispositivo a archivos de valores separados por comas (.csv) a través de Microsoft Windows Mail / Microsoft Outlook.

Push to Talk Plus - Add a Contact

Te mostramos cómo agregar un contacto con Push to Talk Plus.

Samsung Galaxy Note9 - Add a Contact

Here's how to add a contact to your Galaxy Note9.

Samsung Galaxy Note9 - Contact Display Options

Here's how to configure how your contacts display on your Galaxy Note9.

Samsung Galaxy Note9 - Delete a Contact

Here's how to delete a contact from your Galaxy Note9.

Samsung Galaxy Note9 - Edit a Contact

Here's how to edit a contact on your Galaxy Note9.

Samsung Galaxy Note9 - Export Contacts to SD / Memory Card

Here's how to export your contacts to an SD / memory card in your Galaxy Note9.

Samsung Galaxy Note9 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card in your Galaxy Note9.

Samsung Galaxy Note9 - Link / Unlink Contacts

Here's what to do if you have duplicate or missing contacts or you'd like to link or unlink them.

Samsung Galaxy Note9 - Send Contact via Bluetooth

Here's how to send a contact on your Galaxy Note9 via Bluetooth.

Samsung Galaxy Note9 - View Contact Sync Source

Here's how to view where a phonebook contact on your Galaxy Note9 was imported from.

Samsung Galaxy Note9 Simulator: Adding a Contact

Learn how to add a new contact to your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Samsung Galaxy Note9 without looking at it.

Samsung Galaxy Note9 Simulator: Creating a Group and Adding Contacts to It

Una guía visual sobre cómo crear un grupo de contactos en tu Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy Note9.

Datos

Preguntas frecuentes sobre datos adicionales

Conoce las opciones para agregar datos adicionales a tus dispositivos en el nuevo Plan Verizon.

Preguntas frecuentes sobre uso de datos

Conoce sobre una herramienta gratuita por Internet que te ayuda a comprender cómo los teléfonos en tu cuenta están usando los datos. Accede a través de Mi Verizon y My Verizon Mobile.

Samsung Galaxy Note9 - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy Note9 on or off.

Samsung Galaxy Note9 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy Note9.

Samsung Galaxy Note9 - Turn Data On / Off

Here's how to turn mobile data for your Galaxy Note9 on or off.

Fecha y hora

Samsung Galaxy Note9 - Set Date and Time

If your Galaxy Note9 shows the incorrect date and/or time, here's how to correct it.

ID e información del dispositivo

How to View Device ID (ESN / IMEI / MEID) - Samsung Galaxy Note9

Here's how to view the device ID (IMEI) for your Galaxy Note9.

Samsung Galaxy Note9 - View MAC Address

Here's how to view the Wi-Fi MAC address on your Galaxy Note9.

Samsung Galaxy Note9 - View Phone Number

Here's how to view the phone number for your Galaxy Note9.

Configuraciones de dispositivos

Deshabilitar la configuración automática y la configuración del servidor proxy 

Te mostramos cómo deshabilitar la configuración automática y la configuración del servidor proxy en tu dispositivo.

How to Turn Screen Rotation On / Off - Samsung Galaxy Note9

Here's how to check settings if the display on your Galaxy Note9 doesn't rotate or flip.

Samsung Galaxy Note9 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., screen mode, screen timeout, etc.) for your Galaxy Note9.

Samsung Galaxy Note9 - Manage Do Not Disturb Settings

If your Galaxy Note9 isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Samsung Galaxy Note9 - Reset All Settings

If your Galaxy Note9 crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

Samsung Galaxy Note9 - Touch Screen Settings

Here's how to adjust the touch screen sensitivity for your Galaxy Note9.

Samsung Galaxy Note9 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note9, view this info.

Samsung Galaxy Note9 - Turn Download Booster On / Off

Here's how to turn 'Download booster' for your Galaxy Note9 on or off.

Samsung Galaxy Note9 - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Galaxy Note9.

Samsung Galaxy Note9 - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Accessing Settings

Explore how to access settings on your Samsung Galaxy Note9 to change alert sounds, turn off GPS and more.

Samsung Galaxy Note9 Simulator: Adding Emergency Information to Your Lock Screen

Explore how to add emergency information on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Adding an Account

Discover how to add an account on your Samsung Galaxy Note9.

Simulador para Samsung Galaxy Note9: Cómo ajustar el brillo y el tiempo de apagado de pantalla

Una guía visual acerca de cómo ahorrar la carga de la batería de tu Samsung Galaxy Note9 al configurar el tiempo que la pantalla permanece encendida.

Samsung Galaxy Note9 Simulator: Changing Roaming Settings for a Trip

Learn how to change data roaming on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Changing the Ringtone

Learn how to change the ringtone on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Configuring Location Settings

Learn how to manage location settings on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Managing Data Usage

Discover how to manage data usage on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Reducing Data Usage by Turning On Data Saver

Learn how to reduce data usage with data saver on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Removing an Account

Discover how to remove an account on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Setting the Phone to Silent

Explore ways to mute your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Turning Airplane Mode On and Off

Una guía interactiva para configurar tu Samsung Galaxy Note9 en modo Airplane.

Samsung Galaxy Note9 Simulator: Using Power Saving Mode

Learn how to switch to Battery Saver mode to save your Samsung Galaxy Note9's battery life for the most important functions.

Email/Gmail

Gmail™ para Android™ - Ver mensajes

Conoce cómo ver un mensaje de Gmail en tu smartphone/tablet Android.

Dejar o quitar copias de los mensajes de correo electrónico en el servidor de mensajería

Aquí encontrarás información sobre cómo dejar o eliminar copias de correos electrónicos en el servidor.

Samsung Galaxy Note9 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Galaxy Note9.

Samsung Galaxy Note9 - Compose and Send Email Message

Here's how to create and send an email message from your Galaxy Note9.

Samsung Galaxy Note9 - Delete Email Messages

Here's how to delete email messages from your Galaxy Note9.

Samsung Galaxy Note9 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy Note9.

Samsung Galaxy Note9 - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your Galaxy Note9.

Samsung Galaxy Note9 - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your Galaxy Note9.

Samsung Galaxy Note9 - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your Galaxy Note9.

Samsung Galaxy Note9 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy Note9.

Samsung Galaxy Note9 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Galaxy Note9.

Samsung Galaxy Note9 - Manage Corporate Email Settings

Here's how to update work email settings for your Galaxy Note9.

Samsung Galaxy Note9 - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy Note9.

Samsung Galaxy Note9 - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Galaxy Note9.

Samsung Galaxy Note9 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy Note9.

Samsung Galaxy Note9 - View and Reply to an Email Message

Here's how to view and reply to an email message from your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Forwarding an Email

Aprende cómo reenviar un correo electrónico en tu Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Replying to an Email

Discover how to reply to an email on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Sending an Email

Una guía visual paso a paso para enviar un email con tu Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Sending an Email to a Group

Learn how to send a group email on your Samsung Galaxy Note9.

Simulador para Samsung Galaxy Note9: Cómo configurar el correo electrónico personal

See how to access your existing email account on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Switching Between Email Accounts

See how to access different email accounts on your Samsung Galaxy Note9.

GPS y servicios basados en la ubicación

Samsung Galaxy Note9 - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy Note9 on or off.

Gestos y movimientos

Samsung Galaxy Note9 - Motions and Gestures

Here's how to manage motion-activated services for your Galaxy Note9.

Copia de seguridad y restablecimiento de Google

Samsung Galaxy Note9 - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy Note9.

Pantalla de inicio

Samsung Galaxy Note9 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy Note9.

Samsung Galaxy Note9 - Home Screen Settings

Here's how to change the default Home screen settings on your Galaxy Note9.

Samsung Galaxy Note9 - Mode Change

Here's how to change the Home screen layout on your Galaxy Note9 if it looks different.

Samsung Galaxy Note9 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Samsung Galaxy Note9 for quick access to them.

Samsung Galaxy Note9 Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Samsung Galaxy Note9 to help organize your apps.

Samsung Galaxy Note9 Simulator: Adding and Changing a Lock Screen Shortcut

Discover to add shortcuts to the lock screen on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Adding and Deleting a Home Screen

See how to add and delete Home screens on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Changing an Icon's Appearance

Find out how to customize an icon's appearance on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Changing the Default Home Screen

A visual guide for changing the default Home screen on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Samsung Galaxy Note9.

Hotspot

Samsung Galaxy Note9 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your Galaxy Note9.

Samsung Galaxy Note9 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy Note9.

Samsung Galaxy Note9 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your Galaxy Note9.

Samsung Galaxy Note9 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Galaxy Note9 on or off.

Internet y navegador de Internet

Acceder a sitios web - Mobile Web

Te mostramos cómo acceder a los sitios web a través del servicio de Internet móvil Mobile Web en tu dispositivo.

Reiniciar e iniciar el navegador de Internet móvil

Conoce cómo reiniciar el dispositivo y acceder al navegador del servicio de Internet móvil Mobile Web 2.0 en tu dispositivo.

Samsung Galaxy Note9 - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy Note9, so it's easy to find later.

Samsung Galaxy Note9 Simulator: Navigating to a Website

Discover how to find a website using your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy Note9.

Idioma

Samsung Galaxy Note9 - Language Selection

Here's how to change the language used on your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Changing the Language

Discover how to change the language settings on your Samsung Galaxy Note9.

Bloqueo, desbloqueo, contraseña y seguridad

Preguntas frecuentes sobre el bloqueo de un dispositivo

Para evitar el robo de identidad y el fraude, los dispositivos comprados en Verizon se bloquean y no se pueden usar en la red de otro proveedor durante los primeros 60 días después de la compra.

How to Set Lock Screen Notifications - Samsung Galaxy Note9

Here's how to manage how notifications appear on your Galaxy Note9 when the screen is locked.

Samsung Galaxy Note9 - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Galaxy Note9.

Samsung Galaxy Note9 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy Note9.

Samsung Galaxy Note9 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Galaxy Note9.

Samsung Galaxy Note9 - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your Galaxy Note9.

Samsung Galaxy Note9 - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your Galaxy Note9.

Samsung Galaxy Note9 - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your Galaxy Note9.

Samsung Galaxy Note9 - Set Up Iris Recognition

View this info to set up or remove Iris recognition, which unlocks your Galaxy Note9 using a scan of your eye.

Samsung Galaxy Note9 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy Note9.

Samsung Galaxy Note9 - Unlock Screen

Here's how to unlock the screen on your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Charging Your Device

See how to charge your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Setting Screen Security

A visual guide for setting screen security on your Samsung Galaxy Note9 to help protect your private information.

Samsung Galaxy Note9 Simulator: Unlocking the Screen

See how to unlock the screen on your Samsung Galaxy Note9.

Memoria/almacenamiento

Insertar la tarjeta de memoria que contiene las canciones de la lista de reproducción (playlist)

Prueba esto si las canciones almacenadas en tu tarjeta de memoria/SD no aparecen en la lista de reproducción de tu teléfono básico 3G.

Samsung Galaxy Note9 - Check Device Storage

Here's how to check available space if your Galaxy Note9 runs slow / crashes, apps freeze or you can't save media.

Samsung Galaxy Note9 - Export Contacts to SD / Memory Card

Here's how to export your contacts to an SD / memory card in your Galaxy Note9.

Samsung Galaxy Note9 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your Galaxy Note9.

Samsung Galaxy Note9 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card in your Galaxy Note9.

Samsung Galaxy Note9 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / Memory card for your GalaxyNote9.

Samsung Galaxy Note9 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy Note9 to an SD / memory card.

Samsung Galaxy Note9 - Use a USB Connector

Here's how to connect other types of USB cables or devices to your Galaxy Note9.

Video: Samsung Galaxy Note9 - Inserting an SD Card
 (duración: 0:34)
Learn how to insert an SD card into your Galaxy Note9 to get extra memory on your phone for music, apps or pictures.
Duración: 0:34

Hotspot móvil

Samsung Galaxy Note9 Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Samsung Galaxy Note9 as a Mobile Hotspot, so you can share your data connection with other devices.

Samsung Galaxy Note9 Simulator: Using Near Field Communication and Android Beam™

An interactive guide for using Android Beam to share files with your Samsung Galaxy Note9

Música

Transferir música al dispositivo - Smartphone Android™

Para transferir archivos de música desde una computardora a un smartphone Android.

Navegación y multitareas

Samsung Galaxy Note9 - Use Multi Window

Here's how to use two apps simultaneously on your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Multi Window™

See how to easily switch between and close apps that are running on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Picture-in-Picture

Learn how to use picture in picture on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Samsung Galaxy Note9.

Near Field Communication (NFC) 

How to Turn NFC On / Off - Samsung Galaxy Note9

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy Note9.

Samsung Galaxy Note9 - Manage Contactless Payments

Here's how to use the 'Tap & pay' service with your Galaxy Note9.

Samsung Galaxy Note9 - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your Galaxy Note9 to another NFC-capable device.

Samsung Galaxy Note9 - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your Galaxy Note9 to other NFC-capable devices.

Sistema operativo y software

How to Install Device Software Update - Samsung Galaxy Note9

Here's how to check for and install software updates on your Galaxy Note9.

How to Perform a Factory Data Reset (Powered Off) - Samsung Galaxy Note9

Here's how to factory / hard reset your Galaxy Note9 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

How to View Software Version - Samsung Galaxy Note9

Here's how to view the software version your Galaxy Note9 is running.

Reiniciar el enrutador

Si no puedes conectarte a tu enrutador Wi-Fi, una posible solución es reiniciarlo o restablecerlo.

Samsung Galaxy Note9 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy Note9 if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy Note9 Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy Note9, including current Android security patches.

S Pen

Samsung Galaxy Note9 - Configure S Pen Settings

Here's how to configure S Pen settings (e.g., Pointer, Sound, Vibration, etc.) on your Galaxy Note9.

Video: Samsung Galaxy Note9 - Pairing the S Pen
 (duración: 0:38)
Watch this video to get instructions on how to pair an S Pen to your Note9.
Duración: 0:38

Tarjeta SIM

Insert / Remove SIM Card - Samsung Galaxy Note9

Here's how to properly insert or remove a SIM card for your Galaxy Note9.

Samsung Galaxy Note9 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Galaxy Note9 or turn it on or off.

Samsung Galaxy Note9 - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Inserting and Removing a microSD Card

Find out how to insert and remove a microSD card from your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Samsung Galaxy Note9.

Unblock SIM PIN - Android Smartphones / Tablets

Conoce cómo desbloquear el PIN de la SIM de tu smartphone/tablet Android.

Sonidos, volumen y audio

How to Record and Play File - Voice Recorder - Samsung Galaxy Note9

Here's how to record and play a sound file on your Galaxy Note9.

Samsung Galaxy Note9 - Save a Ringtone

Here's how to save an audio file as a ringtone on your Galaxy Note9.

Samsung Galaxy Note9 - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Galaxy Note9.

Samsung Galaxy Note9 - Turn Off All Sounds

Here's how to turn off / silence all sounds on your Galaxy Note9.

Samsung Galaxy Note9 - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Galaxy Note9.

Samsung Galaxy Note9 - Vibrate Mode

Here's how to turn vibrate mode for your Galaxy Note9 on or off.

Samsung Galaxy Note9 - Volume Controls

Here's how to adjust the volume if your Galaxy Note9 doesn't vibrate or play sounds when receiving calls / messages.

Modo para principiantes

Samsung Galaxy Note9 Simulator: Accessing and Clearing the Notification Panel

Discover how to access and clear the Notification Panel while in Easy mode on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Adding and Removing Apps from Favorites

Learn how to set up the Favorite Apps in Easy mode on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Adding and Removing Contacts from Favorites

Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Making a Phone Call

Discover how to make a phone call in Easy mode on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Searching from the Home Screen

Discover how to search from the home screen while in Easy mode on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Switching Back to Standard Mode

See how to switch back to Standard mode from Easy mode on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Switching to Easy Mode

See how to switch to Easy mode for simplified Home screens on your Samsung Galaxy Note9.

Indicadores/luces de estado

Samsung Galaxy Note9 - View Signal Strength

Here's how to view signal strength on your Galaxy Note9.

Mensajería de texto y multimedia

Cancelar las suscripciones a mensajería de texto 

Conoce cómo cancelar las suscripciones a mensajería de texto desde tu teléfono.

How to Manage Text Message Notification Settings - Samsung Galaxy Note9

Here's how to turn text message notifications for your Galaxy Note9 on or off via the Messages app.

Samsung Galaxy Note9 - Auto Receive Messages

Here's how to check settings on your Galaxy Note9 if you're not receiving your picture / video messages.

Samsung Galaxy Note9 - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your Galaxy Note9.

Samsung Galaxy Note9 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Galaxy Note9.

Samsung Galaxy Note9 - Delete Messages

Here's how to delete text messages on your Galaxy Note9.

Samsung Galaxy Note9 - Set Default Messaging App

Here's how to set the default text messaging app on your Galaxy Note9.

Samsung Galaxy Note9 - Set Up SOS Messages

Here's how to set up SOS messages on your Galaxy Note9 for use in an emergency situation.

Samsung Galaxy Note9 - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Galaxy Note9 via the Messages app.

Samsung Galaxy Note9 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy Note9.

Samsung Galaxy Note9 - View Text Messages

Here's how to view text messages via the Messages app on your Galaxy Note9.

Sugerencias, trucos y soluciones rápidas

Samsung Galaxy Note9 - Capture a Screenshot

Here's how to capture a screenshot on your Galaxy Note9.

Samsung Galaxy Note9 - Set Up Printing

Here's how to set up and add a printer to your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Accessing Air Command

Learn how to use your S Pen to access Air Command on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Adding Trackers, Goals and Exercise Programs

Learn how to use add trackers, goals, and exercise programs on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Adding a Shortcut from Air Command

Learn how to use your S Pen to access Air Command to add a shortcut on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Customizing Samsung Health

Learn how to customize Samsung Health on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Finding You Smart Switch Device PIN

Learn how to find your Smart Switch PIN on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Measuring Your Blood Oxygen Level

Learn how to track your blood oxygen on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Planning Your Day

Learn how to plan your day using your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Removing a Shortcut from Air Command

Learn how to use your S Pen to remove an Air Command shortcut on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Searching Your Photos

Discover how to search your photos on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Searching Your Screen

Learn how to search your screen on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Setting Up Bixby

Learn how to set up Bixby on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Setting Up Google Assistant™

Learn how to set up Google Assistant on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Setting Up Your Samsung Health Profile

Learn how to set up Samsung Health Profile on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Taking Notes with the Screen Off

Learn how to use your S Pen to take notes with the screen off on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Tracking Your Heart Rate

Learn how to track your heart rate on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Transferring Content from Your Old Device Using External Storage

Learn how to transfer content from your old device to your Samsung Galaxy Note9 from external storage.

Samsung Galaxy Note9 Simulator: Transferring Content from Your Old Device with a USB Connection

Learn how to transfer content from your old device to your Samsung Galaxy Note9 with a USB connection.

Samsung Galaxy Note9 Simulator: Transferring Content from Your Old Device with a Wireless Connection

Learn how to transfer content from your old device to your Samsung Galaxy Note9 with a wireless connection.

Samsung Galaxy Note9 Simulator: Using Bixby Reminder

Learn how to use Bixby Reminder on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Bixby Vision

Learn how to use Bixby Vision on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Bixby Voice

Learn how to use Bixby Voice on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Direct Pen Input

Learn how to use your S Pen to use direct pen in put on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Hello Bixby

Learn how to use Hello Bixby on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using S Pen Remove and App Actions

Learn how to use your S Pen app actions on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Screen Write

Learn how to use your S Pen to use Screen Write on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Smart Select

Learn how to use your S Pen to use Smart Select on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Voice Actions

Discover how to use your voice in Google Now to write an email, create a calendar event, set an alarm and more on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Your Feed

Learn how to use the Google Feed on your Samsung Galaxy Note9.

Simulador del Samsung Galaxy S9: agregar controladores, objetivos, programas de ejercicios

Aprende a usar controladores, objetivos, programas de ejercicios en tu Samsung Galaxy S9.

Simulador del Samsung Galaxy S9: cómo personalizar Samsung Health

Aprende a personalizar Samsung Health en tu Samsung Galaxy S9.

Simulador del Samsung Galaxy S9: encontrar el PIN de Smart Switch en tu dispositivo

Aprende a encontrar el PIN de Smart Switch en tu Samsung Galaxy S9.

Simulador de Samsung Galaxy S9: medir el nivel de oxígeno en sangre

Aprende a medir el nivel de oxígeno en la sangre con tu Samsung Galaxy S9.

Simulador del Samsung Galaxy S9: cómo transferir contenido desde el almacenamiento externo de tu dispositivo viejo

Aprende a transferir contenido desde el almacenamiento externo de tu dispositivo viejo a tu Samsung Galaxy S9.

Simulador del Samsung Galaxy S9: cómo transferir contenido de tu dispositivo viejo a través de una conexión USB

Aprende a transferir contenido de tu dispositivo viejo a tu Samsung Galaxy S9 a través de una conexión USB.

Simulador del Samsung Galaxy S9: cómo transferir contenido de tu dispositivo viejo a través de una conexión móvil

Aprende a transferir contenido de tu dispositivo viejo a tu Samsung Galaxy S9 a través de una conexión móvil.

Accesibilidad visual y auditiva

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

How to Manage RTT Settings - Samsung Galaxy Note9

Here's how to use the real-time text (RTT) feature on your Galaxy Note9.

Samsung Galaxy Note9 - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your Galaxy Note9 on or off.

Activar/desactivar marcado asistido - Smartphones Samsung

Te mostramos cómo verificar si recibes un mensaje de error cuando haces llamadas.

Fondos de pantalla/Tema

Samsung Galaxy Note9 Simulator: Changing the Theme

Learn how to change the theme on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Samsung Galaxy Note9.

Wi-Fi y red

How to Access Wi-Fi Direct - Samsung Galaxy Note9

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy Note9 with other Wi-Fi capable devices.

How to Reset Network Settings - Samsung Galaxy Note9

Here's how to reset settings if your Galaxy Note9 can't connect to data or send / receive messages.

Samsung Galaxy Note9 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy Note9.

Samsung Galaxy Note9 - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Galaxy Note9.

Samsung Galaxy Note9 - Cambio automático entre redes Wi-Fi y de datos móviles

Here's how to allow your Galaxy Note9 to auto-switch between Wi-Fi and mobile data.

Samsung Galaxy Note9 - Network Mode Settings

Here's how to configure network mode settings for your Galaxy Note9.

Samsung Galaxy Note9 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy Note9.

Samsung Galaxy Note9 - Tethered Modem Connection

Here's how to use your Galaxy Note9 as a modem to connect to the internet via USB or Bluetooth.

Samsung Galaxy Note9 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy Note9.

Samsung Galaxy Note9 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy Note9 on or off.

Samsung Galaxy Note9 Simulator: Connecting to a Wi-Fi Network

Learn how to use your Samsung Galaxy Note9 to connect to a Wi-Fi network, so you can access the internet without using data.