Debido a la inactividad, tu sesión finalizará en aproximadamente 2 minutos. Prolonga tu sesión haciendo clic en "OK" a continuación.

Tu sesión ha terminado debido a inactividad. Vuelve a ingresar para continuar.

Motorola moto g stylus - Support Overview

Encuentra asistencia y herramientas específicas para tu Motorola moto g stylus en Internet.
Troubleshoot moto g stylus

Esta herramienta en Internet te ayudará a identificar y resolver problemas con tu dispositivo.

 


Filtra todos los temas a continuación.


Configuración, activación básica y guías de usuario

Guía para una configuración inteligente

Aprende a realizar copias de seguridad y transferir tu contenido, activar tu nuevo teléfono e intercambiar el dispositivo usado con nuestra Guía de configuración inteligente.

moto g power / moto g stylus - Activate / Set Up Device

Here's how to quickly set up your moto g power / moto g stylus.

moto g power / moto g stylus - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your moto g power / moto g stylus.

moto g power / moto g stylus - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your moto g power / moto g stylus if you're not receiving email and app notifications.

moto g power / moto g stylus - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your moto g power / moto g stylus on or off.

moto g stylus User Guide (PDF)

This User Guide can help you get the most out of your moto g stylus. Obtén información sobre configuración, uso de funciones avanzadas y navegación.

Hacer copia de seguridad y transferir contenido

Guía para una configuración inteligente

Aprende a realizar copias de seguridad y transferir tu contenido, activar tu nuevo teléfono e intercambiar el dispositivo usado con nuestra Guía de configuración inteligente.

moto g power / moto g stylus - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your moto g power / moto g stylus and a computer.

Lo básico

Motorola moto g stylus Simulator: Charging Your Device

Learn how to charge your Motorola moto g stylus.

Motorola moto g stylus Simulator: Getting to Know Your Device

An interactive map of the Home screen and buttons on your Motorola moto g stylus.

Motorola moto g stylus Simulator: Getting to Know the Back of Your Device

Discover more about the back of your Motorola moto g stylus.

Motorola moto g stylus Simulator: Turning Your Device On and Off

Learn how to stylus on and shut down your Motorola moto g stylus.

Batería y carga

moto g power / moto g stylus - Turn Power Saver On / Off

Here's how to turn Battery Saver on or off to help manage battery performance for your moto g power / moto g stylus.

moto g power / moto g stylus - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your moto g power / moto g stylus.

moto g power / moto g stylus - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your moto g power / moto g stylus.

Bluetooth®

moto g power / moto g stylus - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your moto g power / moto g stylus on or off and make it visible to other devices for pairing.

Llamadas y marcado

Video: Verizon Messages - HD Video Calling
 (duración: 1:46)
Verizon Messages ofrece videollamadas y voz HD en tu tablet, a través de la aplicación. Mira este video para aprender cómo configurar las llamadas en HD y realizar llamadas.
Duración: 1:46

¿Qué son las llamadas Wi-Fi? - Preguntas frecuentas

Haz y recibe llamadas a través de una red Wi-Fi si el servicio móvil no está disponible. Disfruta de llamadas gratis a cualquier número en los EE. UU. incluso mientras viajas a destinos internacionales.

moto g power / moto g stylus - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your moto g power / moto g stylus.

moto g power / moto g stylus - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your moto g power / moto g stylus.

moto g power / moto g stylus - Call a Number

Here's how to place a call from your moto g power / moto g stylus.

moto g power / moto g stylus - Place a Conference Call

Here's how to place a conference call from your moto g power / moto g stylus.

moto g power / moto g stylus - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your moto g power / moto g stylus.

Cámara, fotos y videos

moto g power / moto g stylus - Record and Share a Video

Here's how to record and send a video using your moto g power / moto g stylus.

moto g power / moto g stylus - Share Picture from Gallery

Here's how to share a saved picture from your moto g power / moto g stylus.

moto g power / moto g stylus - Share Video from Gallery

Here's how to share a saved video from your moto g power / moto g stylus.

moto g power / moto g stylus - Take and Share a Picture

Here's how to take and share a picture from your moto g power / moto g stylus.

moto g stylus - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your moto g stylus.

Conectividad para computadora/PC

moto g power / moto g stylus - USB Debugging Mode

Here's how to facilitate a connection between your moto g power / moto g stylus and a computer with the Android SDK.

Contactos

Video: Administrar contactos usando Mi Verizon
 (duración: 2:21)
Mira este video para conocer cómo administrar tus contactos a través de Mis medios y contactos en el cloud en tu cuenta Mi Verizon. Mira cómo eliminar, restablecer y sincronizar tu contactos.
Duración: 2:21

Video: Administrar contactos duplicados usando Google
 (duración: 2:45)
¿Deseas liberar espacio en tu teléfono? Ve este video para aprender cómo combinar contactos duplicados usando tu cuenta de Google.
Duración: 2:45

Video: Administrar contactos duplicados usando tu dispositivo Android
 (duración: 3:21)
¿Deseas liberar espacio en tu teléfono? Ve este video para aprender cómo combinar contactos duplicados en tu dispositivo Android.
Duración: 3:21

moto g power / moto g stylus - Add a Contact

Here's how to add a contact to your moto g power / moto g stylus.

moto g power / moto g stylus - Contact Display Options

Here's how to configure how your contacts display on your moto g power / moto g stylus.

moto g power / moto g stylus - Delete a Contact

Here's how to remove a contact from your moto g power / moto g stylus.

moto g power / moto g stylus - Edit a Contact

Here's how to edit a contact on your moto g power / moto g stylus.

moto g power / moto g stylus - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your moto g power / moto g stylus.

moto g power / moto g stylus - View Contact Sync Source

Here's how to view where a phonebook contact on your moto g power / moto g stylus was imported from.

Datos

Preguntas frecuentes sobre datos adicionales

Conoce las opciones para agregar datos adicionales a tus dispositivos en el nuevo Plan Verizon.

Preguntas frecuentes sobre Regalo de datos

Conoce sobre el programa de regalo de datos, el cual te permite dar datos adicionales a otros como regalo, así como también recibirlos.

Preguntas frecuentes sobre uso de datos

Conoce sobre una herramienta gratuita por Internet que te ayuda a comprender cómo los teléfonos en tu cuenta están usando los datos. Accede a través de Mi Verizon y My Verizon Mobile.

Preguntas frecuentes sobre PopData - Comprar sesiones de datos 4G LTE de 30 o 60 minutos

PopData es una conexión de datos que te permite hacer todo el stream que quieras, es más rápida y más segura que la mayoría de zonas de conexión Wi-Fi públicas. Disponible en sesiones de 30 y 60 minutos.

moto g power / moto g stylus - Allow / Deny Data Roaming

Here's how to turn data roaming for your moto g power / moto g stylus on or off.

moto g power / moto g stylus - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your moto g power / moto g stylus.

moto g power / moto g stylus - Turn Data On / Off

Here's how to turn mobile data for your moto g power / moto g stylus on or off.

Fecha y hora

moto g power / moto g stylus - Set Date and Time

If your moto g power / moto g stylus shows the incorrect date and/or time, here's how to correct it.

ID e información del dispositivo

Preguntas frecuentes sobre el cargo por dispositivo dañado

Obtén más información sobre el cargo por dispositivo dañado, el cual se cobra si entregas un dispositivo mal usado por uno de reemplazo certificado como nuevo.

moto g power / moto g stylus - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your moto g power / moto g stylus.

moto g power / moto g stylus - View MAC Address

Here's how to view the Wi-Fi MAC address for your moto g power / moto g stylus.

moto g power / moto g stylus - View Phone Number

Here's how to view the phone number for your moto g power / moto g stylus.

Configuraciones de dispositivos

moto g power / moto g stylus - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Sleep, Display size, etc.) for your moto g power / moto g stylus.

moto g power / moto g stylus - Manage Do Not Disturb Settings

If your moto g power / moto g stylus isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

moto g power / moto g stylus - Reset All Settings

If your moto g power / moto g stylus crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

moto g power / moto g stylus - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your moto g power / moto g stylus, view this info.

moto g power / moto g stylus - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your moto g power / moto g stylus.

moto g power / moto g stylus - Turn Screen Rotation On / Off

Here's how to check settings if the display on your moto g power / moto g stylus doesn't rotate or flip.

moto g stylus - Configure Stylus Settings

Here's how to access and configure stylus settings for your moto g stylus.

Email/Gmail

moto g power / moto g stylus - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your moto g power / moto g stylus.

moto g power / moto g stylus - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your moto g power / moto g stylus.

moto g power / moto g stylus - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your moto g power / moto g stylus.

moto g power / moto g stylus - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your moto g power / moto g stylus.

moto g power / moto g stylus - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your moto g power / moto g stylus.

moto g power / moto g stylus - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your moto g power / moto g stylus.

moto g power / moto g stylus - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your moto g power / moto g stylus.

moto g power / moto g stylus - Manage Corporate Email Settings

Here's how to update work email settings for your moto g power / moto g stylus.

moto g power / moto g stylus - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your moto g power / moto g stylus.

moto g power / moto g stylus - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your moto g power / moto g stylus.

moto g power / moto g stylus - Remove Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your moto g power / moto g stylus.

GPS y servicios basados en la ubicación

Preguntas frecuentes sobre el cumplimiento de E911

Consulta la información sobre cómo llamar al 911 desde tu teléfono móvil.

moto g power / moto g stylus - Turn GPS Location On / Off

Here's how to turn GPS location for your moto g power / moto g stylus on or off.

Copia de seguridad y restablecimiento de Google

moto g power / moto g stylus - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your moto g power / moto g stylus.

Pantalla de inicio

moto g power / moto g stylus - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your moto g power / moto g stylus.

moto g power / moto g stylus - Moto Actions

Here's how to manage motion-activated services for your moto g power / moto g stylus.

moto g power / moto g stylus - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your moto g power / moto g stylus.

Hotspot

moto g power / moto g stylus - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your moto g power / moto g stylus.

Internet y navegador de Internet

moto g power / moto g stylus - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your moto g power / moto g stylus.

moto g power / moto g stylus - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your moto g power / moto g stylus.

Problemas con Internet y navegador de Internet

moto g power / moto g stylus - Restart Device

Here's how to restart your moto g power / moto g stylus if it crashes and resets, freezes or runs slowly.

Idioma

moto g power / moto g stylus - Language Selection

Here's how to change the language used on your moto g power / moto g stylus.

Bloqueo, desbloqueo, contraseña y seguridad

Preguntas frecuentes sobre el bloqueo de un dispositivo

Para evitar el robo de identidad y el fraude, los dispositivos comprados en Verizon se bloquean y no se pueden usar en la red de otro proveedor durante los primeros 60 días después de la compra.

Motorola moto g stylus Simulator: Setting Screen Security

A visual guide for setting screen security on your Motorola moto g stylus to help protect your private information.

Motorola moto g stylus Simulator: Unlocking the Screen

See how to unlock the screen on your Motorola moto g stylus.

moto g power / moto g stylus - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your moto g power / moto g stylus.

moto g power / moto g stylus - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your moto g power / moto g stylus.

moto g power / moto g stylus - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your moto g power / moto g stylus.

moto g power / moto g stylus - Remove Saved Fingerprints

>Here's how to delete a saved fingerprint from your moto g power / moto g stylus.

moto g power / moto g stylus - Set Lock Screen Notifications

Here's how to manage how notifications appear on your moto g power / moto g stylus when the screen is locked.

moto g power / moto g stylus - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your moto g power / moto g stylus.

moto g power / moto g stylus - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your moto g power / moto g stylus.

moto g power / moto g stylus - Unlock Screen

Here's how to unlock the screen on your moto g power / moto g stylus.

Memoria/almacenamiento

moto g power / moto g stylus - Check Device Storage

Here's how to check available space if your moto g power / moto g stylus runs slow / crashes, apps freeze or you can't save media.

moto g power / moto g stylus - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your moto g power / moto g stylus.

moto g power / moto g stylus - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your moto g power / moto g stylus.

moto g power / moto g stylus - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your moto g power / moto g stylus to an SD / memory card.

Música

Cómo usar Apple Music - Preguntas frecuentes

Aprende cómo puedes tener Apple Music con ciertos planes Verizon, ve preguntas frecuentes sobre quién es elegible, cómo inscribirse, cómo usar la aplicación Apple Music y cómo obtener promociones.

moto g power / moto g stylus - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your moto g power / moto g stylus and a computer.

Navegación y multitareas

moto g power / moto g stylus - Use Multi Window

Here's how to use two apps simultaneously on your moto g power / moto g stylus.

Sistema operativo y software

Preguntas frecuentes sobre el sistema operativo (SO) Android 

Obtén información sobre el sistema operativo Android, incluyendo qué es, cómo encontrar tu versión actual del sistema operativo, cómo obtener una actualización y más.

Motorola moto g stylus Software Update

Get instructions on downloading the latest software update for performance improvements to your moto g stylus, including current Android security patches.

Reboot the Router

Si no puedes conectarte a tu enrutador Wi-Fi, una posible solución es reiniciarlo o restablecerlo.

moto g power / moto g stylus - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your moto g power / moto g stylus if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.

moto g power / moto g stylus - Factory Data Reset (Powered On)

Here's how to factory / hard reset your moto g power / moto g stylus if the screen freezes or call, app, audio or sync issues occur.

moto g power / moto g stylus - Install Device Software Updates

Here's how to check for and install software updates on your moto g power / moto g stylus.

moto g power / moto g stylus - View Software Version

Here's how to view the software version your moto g power / moto g stylus is running.

Tarjeta SIM

Motorola moto g stylus Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Motorola moto g stylus.

Motorola moto g stylus Simulator: Inserting and Removing the microSD Card

Find out how to insert and remove a microSD card from your Motorola moto g stylus.

moto g power / moto g stylus - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your moto g power / moto g stylus or turn it on / off.

moto g power / moto g stylus - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your moto g power / moto g stylus.

moto g power / moto g stylus - View SIM Card Number

Here's how to view the SIM card number associated with your moto g power / moto g stylus.

Sonidos, volumen y audio

moto g power / moto g stylus - Save a Ringtone

Here's how to save an audio file as a ringtone on your moto g power / moto g stylus.

moto g power / moto g stylus - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your moto g power / moto g stylus.

moto g power / moto g stylus - Use Speakerphone

Here's how to utilize the speakerphone functionality on your moto g power / moto g stylus.

moto g power / moto g stylus - Vibrate Mode

Here's how to turn vibrate mode for your moto g power / moto g stylus on or off.

moto g power / moto g stylus - Volume Controls

Here's how to adjust the volume if your moto g power / moto g stylus doesn't vibrate or play sounds when receiving calls / messages.

Indicadores/luces de estado

moto g power / moto g stylus - View Signal Strength

Here's how to view signal strength on your moto g power / moto g stylus.

TV

moto g power / moto g stylus - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your moto g power / moto g stylus.

Mensajería de texto y multimedia

Preguntas frecuentes sobre el servicio de texto a línea telefónica fija

Conoce cómo enviar un mensaje de texto a un teléfono que no sea móvil, incluso cuánto cuesta y cómo el destinatario recibirá el mensaje.

Video: Verizon Messages - Usa tu creatividad
 (duración: 1:31)
Agrégale un toque personal a tus mensajes con algunas herramientas simples de Verizon Messages. Personaliza fotos, e incluso envía una tarjeta eGift de uno de los más de 30 vendedores.
Duración: 1:31

Video: Verizon Messages - Estés donde estés
 (duración: 2:04)
Con Verizon Messages, programa un mensaje para mandarlo a otra hora u otro día y usa el modo "Driving" para conducir con seguridad cuando vas por la carretera.
Duración: 2:04

moto g power / moto g stylus - Auto Receive Messages

Here's how to check settings on your moto g power / moto g stylus if you're not receiving your picture / video messages.

moto g power / moto g stylus - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your moto g power / moto g stylus.

moto g power / moto g stylus - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your moto g power / moto g stylus.

moto g power / moto g stylus - Delete Messages

Here's how to delete text messages from your moto g power / moto g stylus via the Messages app.

moto g power / moto g stylus - Set Default Messaging App

Here's how to set the default messaging app on your moto g power / moto g stylus.

moto g power / moto g stylus - Text Message Notification Settings

Here's how to turn text message notifications for your moto g power / moto g stylus on or off via the Messages app.

moto g power / moto g stylus - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your moto g power / moto g stylus via the Messages app.

moto g power / moto g stylus - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your moto g power / moto g stylus.

moto g power / moto g stylus - View Text Messages

Here's how to view text messages via the Messages app on your moto g power / moto g stylus.

Sugerencias, trucos y soluciones rápidas

moto g power / moto g stylus - Capture a Screenshot

Here's how to capture a screenshot on your moto g power / moto g stylus.

moto g power / moto g stylus - Set Up Printing

Here's how to set up and add a printer to your moto g power / moto g stylus.

Accesibilidad visual y auditiva

moto g power / moto g stylus - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your moto g power / moto g stylus.

moto g power / moto g stylus - Manage TTY Settings

Here's how to change the TTY settings on your moto g power / moto g stylus.

Wi-Fi y red

moto g power / moto g stylus - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your moto g power / moto g stylus with other Wi-Fi capable devices.

moto g power / moto g stylus - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your moto g power / moto g stylus.

moto g power / moto g stylus - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your moto g power / moto g stylus to auto-switch between Wi-Fi and mobile data.

moto g power / moto g stylus - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your moto g power / moto g stylus.

moto g power / moto g stylus - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your moto g power / moto g stylus.

moto g power / moto g stylus - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your moto g power / moto g stylus.

moto g power / moto g stylus - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your moto g power / moto g stylus.

moto g power / moto g stylus - Reset Network Settings

Here's how to reset settings if your moto g power / moto g stylus can't connect to data or send / receive messages.

moto g power / moto g stylus - Restart in Safe Mode

Here's how to restart your moto g power / moto g stylus into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

moto g power / moto g stylus - Tethered Modem Connection

Here's how to use your moto g power / moto g stylus as a modem to connect to the internet via USB or Bluetooth.

moto g power / moto g stylus - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your moto g power / moto g stylus on or off.

moto g power / moto g stylus - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your moto g power / moto g stylus.

moto g power / moto g stylus - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your moto g power / moto g stylus on or off.