Get more out of your Fios services (Internet, TV, and Apps). Getting help is easy on Fios TV. Using your Fios remote, turn to Channel 131 for:
Getting started with Fios TV is easy, once you complete the installation or activation process:
You can learn about common Fios TV settings to use with different services and options available. Using your Fios remote, press:
You can also find solutions online by visiting the Support homepage.
The Fios TV Mobile app takes care of all your entertainment needs, letting you watch Fios TV using a wireless internet connection.
The My Verizon app lets you easily manage all your Verizon account information.
Verizon makes it easy to change your plan/package. You can make any changes to your Fios TV and DVR services by:
You can use Parental Controls and/or Purchase Controls to block access to content, block purchases/transactions on your Set-top box, or to block widgets/apps.
Parental Controls feature allows you to:
You can get more details on the Parental and Purchase Controls support page.
You can view and compare available channel plans in your area and other areas online.
If you've misplaced your user guide, you can download the appropriate guide below:
If you need to install and/or activate your service, sign into My Verizon to get your Fios up and running with easy step-by-step instructions. The self-install tool can be found on the dashboard once you sign in.
Don’t have an account?
To change the Fios TV video format settings on your Fios Set-top Box, using your Fios remote press:
Note: Currently, the highest display resolution for broadcast TV is 1080i (interlaced) and 1080p (progressive). You can choose between 16:9 (Cinema) or 4:3 (standard) mode.
Understanding Display Resolutions:
There are several reasons why you may not be receiving Fios video reception, such as:
You can also fix issues by using our Guided Solution Tool to help with On Demand issues.
If this doesn't solve your issue, the problem may be with your TV itself. Review your TV's user guide or contact your TV's manufacturer.
There are a few reasons that you may not be hearing sound. Check the following:
Your problem may be caused by the volume settings you have currently set in your Interactive Media Guide (IMG). To check the volume settings, complete the following steps, press:
If this doesn’t resolve your audio issue, the problem may be with your TV set, please refer to the User Guide that came with your TV for further assistance.
Reset your router and Set-top Box to fix common problems such as a missing Interactive Media Guide (IMG) or On Demand menu, an unresponsive Set-top Box, or DVR recording issues:
If you are still having a problem with your Set-top Box or DVR use the Guided Solution Tools to:
Check the Power.
Make sure your TV and Set-top Box do not have any power or connection issues:
Check the Cable connections.
It is important to ensure that your Fios cables are connected securely. To do this:
If you still do not have a picture, use our Guided Solution Tools to:
How can I tell if my remote batteries are low?
Check the batteries in your remote control, make sure they did not drain or dislodge:
Still not working after checking or replacing the batteries? Use the Guided Solution Tool to fix remote control issues.
You can also see Channel 131, Fios Learning on Demand for additional support. To access select:
Channel 131 > Get to Know Fios > Fios Remote
Use our Guided Solution Tool to resolve missing titles, error messages, and fix poor picture/audio quality. You can do all that and more.