How do I know how much Verizon Cloud storage I've used?

The Verizon Cloud app has a storage meter that shows the amount of cloud storage used, along with the amount of online storage in your subscription. You'll receive notifications as you approach your storage limit, letting you know that it's time to upgrade and how much storage you have left.

My current plan includes Verizon Cloud storage for no additional cost or discounted with my current wireless calling plan. What happens if I switch to a plan that doesn't include Verizon Cloud?

If you change to a mobile plan that doesn't include Verizon Cloud storage or Verizon Cloud at a discount, the most similar Verizon Cloud storage plan will automatically be added to your line to avoid having your content archived. Your account will be charged the monthly fee for that Verizon Cloud storage. You can cancel the new plan at any time. If you currently have: A 600 GB Cloud plan - When you move to myPlan, you lose Cloud discounts that were part of your previous calling plan. If you have content saved in your current Cloud account, you must select one of the 3 options to proceed with your wireless calling plan change: Keep your 600GB Cloud plan for $5.99/mo per line (after 30 days on us). Upgrade to the $10/month Unlimited Individual Cloud Storage perk. Remove my 600GB Verizon Cloud. If you decide to cancel, you won't be able to access your data. Download and save your content before you cancel. If you do not have content saved in your current Cloud account, your Cloud account will be automatically deleted and there is no action needed. Note: For all other Cloud storage plans, if your new mobile plan doesn't include Verizon Cloud storage, we will enroll you in a similar Cloud storage plan to your line. This ensures your content won't be archived. Your account will be charged the monthly fee for the new Cloud storage plan. You can cancel the new plan at any time.

If I switch my Verizon Cloud storage from Unlimited Group to 2TB or vice versa, does anything happen to the shared users on my plan?

The users sharing your plan won't be affected when you switch between Verizon Cloud shared storage options. They'll be able to access their content, just like they did before the change.

I have a shared Verizon Cloud plan. What happens if I remove a user, a user leaves, or I switch to a storage option that’s not shared?

If you remove a user, or a user leaves or you switch to a non-shareable storage option, the user(s) is immediately locked out. They must sign up for their own Verizon Cloud storage plan within 30 days to restore their account, otherwise we cannot guarantee their files can be recovered. Note: If the user has a Verizon wireless account, their contacts will remain backed up at no charge.

How do I cancel my Verizon Cloud subscription?

You can cancel your Verizon Cloud subscription any time through the Verizon Cloud app. Once your cancellation request has been processed, you'll no longer have access to the Verizon Cloud service, including the content and files you had stored. If you decide to cancel your subscription to Verizon Cloud, you should first download all your files to your computer or a portable storage device.

What is Verizon Cloud?

Verizon Cloud is an app that lets you easily and automatically backup files TT and sync to compatible phones, tablets and computers on Android, iOS, Windows and MAC operating systems - in their original form. Verizon Cloud features and benefits: Feature Benefit Unlimited storage* Unlimited space for original-size photos, videos, contacts, music and documents. Plus, text message and call log backup for Android phones. Automatic backup Choose between backing up your files manually or setting up automatic, always-on backups for reliable peace of mind. Essential security Keep your private information secure and accessible only by you, with security features like a PIN-protected Locked Folder. Advanced searching Find and share photos and videos quickly and easily. Revisit vacations, gatherings of family and friends, and more with sophisticated search tools and an automatic playback feature. Cross-device compatibility Save and access your files on your phone, tablet, and computer, regardless of device operating system (Android and iOS compatible). If you’re a Verizon customer you can subscribe to Verizon Cloud through the Verizon website or My Verizon using: Apple App Store Google Play through a Smartphone or Tablet Watch our Verizon Cloud video to learn more. *Unlimited Verizon Cloud plans only.

Who is eligible for Verizon Cloud?

You are eligible for Verizon Cloud if you have: A Verizon mobile phone plan, Verizon Home Internet or a Cloud for Life profile. A compatible device running current software: Apple iOS: Versions 15.x, 16.x (iPad 16.x) or higher Android: Versions 12.x or higher Mac: OS X Mojave (10.14) or higher Windows: Windows 10 version 1903 or higher Some legacy mobile and home internet plans have Verizon Cloud storage included at no charge including: 5G Get More, 5G Do More, Get More Unlimited, Do More Unlimited, and above Unlimited plans include 600 GB of Verizon Cloud storage Select Fios, LTE Home and 5G Home Internet plans You should know: If you leave Verizon, your Verizon Cloud access is terminated and disconnected. Access content after leaving Verizon with a Cloud for Life subscription.

What types of files can I store in Verizon Cloud?

You can store the following types of content TT in Verizon Cloud on mobile phones, laptops and tablets: Contacts (sync only) Photos TT Videos* TT Documents** TT Music** TT Text messages** (sync only) Call logs** (sync only) *Do not copy, upload, download or share content unless you have the right to do so. We reserve the right to remove any Content that may violate the law or this Agreement or harm our users, third parties or Verizon. See the Verizon Cloud Terms & Conditions for more information. **Not available for Apple iOS devices. Call logs are Customer Proprietary Network Information and are subject to the Verizon Privacy Policy.

What are accepted formats and sizes for files stored in Verizon Cloud?

Supported file formats are: doc, docx, xls, xlsx, ppt, pptx, pps, pdf, txt, rtf, dot, html, htm, xml. File upload limits: Maximum individual file size is 10 GB. Daily upload limit: 50 GB per user after the initial backup is complete. After 500 GB is uploaded in one month, daily upload limit reduces to 10 GB a day for the remainder of that month. Good to know: Verizon Cloud does not back up mobile or computer operating systems, settings, apps, app data, servers, email platforms, external storage drivers and certain uncommon file types or formats.

How much does Verizon Cloud cost and what are my storage options?

The monthly charge for Verizon Cloud depends on the tier of service you choose and the number of lines on your account with access. Single user plans: Unlimited for $13/month ($10/month perk available).* 600 GB for $5.99/month. Mobile phone contacts backup is free of charge. Storage for up to 5 users: Unlimited Group for $19.99/month ($15/month with home internet plan perk).* Unlimited myPlan mobile phone plan and myHome Verizon Home Internet plan customers are eligible for a discount on unlimited Verizon Cloud storage plans with plan perks.* Some mobile and home internet plans have Verizon Cloud storage included at no charge: 5G Get More, 5G Do More, Get More Unlimited, Do More Unlimited and above Unlimited plans include 600 GB of Verizon Cloud storage. These plans are no longer available to add to accounts. Select legacy Fios and 5G Home Internet plans. *Visit Unlimited Cloud Storage perk with select mobile and home internet plans FAQs to learn more.

Can I enroll in a free trial of Verizon Cloud?

You may be invited to use Verizon Cloud for free for an introductory period. If you choose to enroll in the free trial, after the free period ends, you'll be automatically billed monthly for the Verizon Cloud storage plan you're enrolled in. You can cancel the service at any time before the free period ends to avoid being charged.

Can I share my Verizon Cloud storage with other users?

The Unlimited Group and 2 TB* storage options can be used by up to 5 people per subscription. You can add an unlimited number of compatible devices, including devices that aren't on your Verizon account. All other storage subscriptions, 600 GB and Unlimited Individual, are for a single mobile line only. They can't be shared with other people, not even with other lines on your Verizon account. Note: Each line can only have one storage option, either shareable or individual storage. When a new Verizon Cloud Unlimited Group plan is added to a line on your account: Verizon will immediately add that line to any existing Verizon Cloud Unlimited Group subscriptions. This is for subscriptions that have invite spaces. Applies up to 5 users per subscription at no additional charge. The Verizon Cloud mobile app. My Verizon App or My Verizon website settings section allow the owner of the Verizon Cloud storage shareable plan (Verizon Cloud 2TB or Verizon Cloud Unlimited Group) to review or add/delete users. Verizon Cloud subscriptions can be managed or canceled at any time by the Verizon Account Owner or Manager. *No longer available to add to accounts.

I have a Verizon Cloud Unlimited Group or Verizon Cloud 2TB plan. How do I add users under my plan subscription or move existing users under one subscription?

Only the plan owner can add or remove plan users to a Verizon Cloud Unlimited Group or Verizon Cloud 2TB subscription. Follow these steps to let members access your Verizon Cloud shared plan: From the Verizon Cloud mobile app, My Verizon app or My Verizon website choose the Verizon Cloud Unlimited Group or 2TB plan line that will be the plan owner. The plan owner can add up to 4 other members to their plan. Follow the steps in our Verizon Cloud How to Guide. Each invited member will receive an email or text inviting them to the shared Verizon Cloud plan. The invited member should follow the prompts in the email or text: The member should tap Get Started and sign in to their existing My Verizon account. If the member doesn’t have a My Verizon account, they should register for a new My Verizon account. If signing in from the website, they’ll receive a notification on their mobile device to allow access. Once authentication is complete, the member should tap Join new plan and wait for a confirmation that the invitation is accepted. If the member being invited already has a separate Verizon Cloud storage plan (individual or shareable), the member's Verizon Cloud feature will be moved to the plan owner's account and the member's separate Verizon Cloud subscription will be canceled. All of the member's files will be moved to a private space within the plan owner's account.

How do I get Verizon Cloud on my phone, tablet or computer?

To get Verizon Cloud: On your phone or tablet: Search for "Verizon Cloud" in the app store on your mobile device to download and/or open the app. On computers: Download the Verizon Cloud desktop app: PC Mac Once you've downloaded the app, tap Get Started and follow the onscreen prompts to start using the app. You can access your content through the My Verizon website or the Verizon Cloud app on your Apple® iOS device, Android™ device or computer (Windows® or Mac®). You can also access your content through the Verizon Cloud website if you don't have a Verizon account. Note: Backup and sync of content on your mobile phones and computers is available only with the Unlimited Group, Unlimited Individual or 2TB Verizon Cloud storage options. Only the Account Owner or Account Manager can sign up for a shareable storage option.

What are Verizon Cloud storage and file size limits?

Your total storage amount depends on your plan. For all plans, individual users can only upload up to 50 GB each day, using the Verizon Cloud desktop app after the initial backup completes. If you: Reach the 50 GB limit, you can't upload additional files on that day using the Verizon Cloud desktop app. Exceed 500 GB in a month, your 50 GB daily limit will be reduced to 10 GB each day for the rest of the month. The maximum individual file size you can upload through the Verizon Cloud desktop or mobile app is 10 GB. Most content won't be larger than 10 GB, but Blu-ray™ and 4K formatted videos may exceed this file size limit and won't be supported.

I don't see some of my files in the cloud. Does Verizon Cloud upload from certain locations on my phone, tablet or computer?

Yes, Verizon Cloud uploads from multiple locations depending on the device type. Content types & storage locations Content type Stored location on device Contacts Phone or Contacts app Messages1 Messaging, Messages or Text app Call Logs1 Call History or Recent tab in the Phone app Photos and Videos Android (both internal + external removable memory): Root folder3 DCIM and sub-folders Pictures and sub-folders SD_VIDEO folder in the Casio Commando 4G iOS: Camera Roll and Videos in the Photos app Music2 Android (both internal and external removable memory) Root folder3 Music and sub-folders Documents2 Microsoft® Office documents (PDF, PPT, PPTX, DOC, DOCX, XLS and XLSX) located anywhere on the device will be backed up 1 Messages and call logs can't be synced from or restored to iOS devices. 2 Music and documents stored on Verizon Cloud can be streamed and accessed by using the Verizon Cloud app on iOS devices, but music and documents can't be backed up from or downloaded to iOS devices. 3 Root on a smartphone or tablet is equivalent to a C: drive on a computer; it's the highest folder level.

Where are files stored on my phone, tablet or computer when I download them from Verizon Cloud?

You can view your downloaded files through their standard apps on your device (e.g., contacts will be in the Phone or Contacts app, pictures will be in the Gallery or Photos app, etc.). If you're looking for the file location in your device's memory, the photo, video, music and document files that you download will be stored in the /Vault/Downloads/ directory. Note: Messages and call logs can't be synced from or restored to iOS devices or computers. Music and documents stored on Verizon Cloud can be streamed and accessed by using the Verizon Cloud app on iOS devices, but music and documents can't be backed up from or downloaded to iOS devices.

Is there any type of content that I shouldn't store on Verizon Cloud?

Do not copy, upload, download or share Content unless you have the right to do so. We reserve the right to remove any Content that may violate the law or this Agreement or harm our users, third parties or Verizon. Verizon Cloud isn't designed for secure transmission or storage of personal healthcare information. Therefore, it must not be used to store or transmit Protected Health Information (PHI) as defined in the Health Insurance Portability and Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act of 2009 and accompanying regulations (collectively, "HIPAA"). If your business is a Covered Entity or Business Associate as defined by HIPAA, or if your business otherwise doesn't want its users to save content other than contacts to these services, you must block these services. Note: Blocking Verizon Cloud will restrict users from accessing and storing any content except contacts in Verizon Cloud.

How do I back up my content with the Verizon Cloud app?

When you first open the Verizon Cloud app on your device, you'll go through a setup process that will initiate the first backup of your content. Note: To back up your content on iOS devices, you must: Allow Verizon Cloud location access. This access allows Verizon Cloud to automatically back up photos when your location changes. Your location information will never be stored. Allow Verizon Cloud access to your content (e.g., contacts, photos, videos, etc.). This is particularly important after installing iOS 14, which has more granular levels of permissions. We recommend you give Verizon Cloud access to "All Photos" in order to ensure that these photos and videos are backed up.

How do I manage the content backed up from other devices on my Verizon Cloud plan?

That depends on which type of storage plan you have: Unlimited Group, Unlimited Individual or 2TB shareable storage: You can access and manage all content uploaded from any compatible device signed in with your username and password. You can't access content uploaded from any other user sharing your storage plan, unless they put it in the shared folder. Single-line storage: When you access your Verizon Cloud plan, you can only see the content uploaded by or synced with your line. You can't view the cloud content for all of the devices on your plan at once, even as the Account Owner. To access the content stored in the cloud for another device, you have to sign in to My Verizon using that device's username and password. Note: Network-enabled tablets also have a mobile number assigned to them, which you can use to sign in to Verizon Cloud. If you sign in with your tablet mobile number, you'll access the cloud specific to your tablet. If you sign in with your mobile phone number, you can view, sync and back up to your phone's Verizon Cloud plan. If you don't know your tablet's mobile number, you can find it on the My Devices page in My Verizon.

When I delete something from my phone, tablet or computer, will it be saved in Verizon Cloud?

It depends on the type of file and how you've changed your settings. By default, if you delete the following file types from your device, they will still be saved in the cloud: Pictures Videos Songs Documents If you delete the following files types from your mobile device, they will also be deleted from the cloud: Contacts Text messages Call logs Note: By default, if you delete a contact through the Verizon Cloud page in My Verizon, that contact will also be deleted from your phone.

How do I download content from Verizon Cloud?

You can download content to your: Phone: Restore all content in your Verizon Cloud account Download content by selecting one or more files at a time Computer: You'll be able to download content when you first install the Cloud app on your computer.

Can I create albums or playlists using Verizon Cloud?

Yes, you can use the Verizon Cloud app - Mobile, Tablet, Computer.

Can I use the Verizon Cloud app to transfer my content from my old phone to my new phone?

Yes, follow these instructions on both your old phone and your new phone at the same time: Download and open the Verizon Cloud app. Tap the More menu icon in the bottom right corner. Tap Content Transfer. Follow the onscreen prompts on both phones to transfer your content to your new phone. Note: The Content Transfer tool in Verizon Cloud only transfers content saved on your device. It won’t transfer content saved only in your Cloud account.

How do I sync my contacts using the Verizon Cloud app?

When you open the Verizon Cloud app for the first time on your mobile device, you'll go through a setup process. After that process is complete, your contacts will automatically sync at a regularly scheduled time. Note: If you're using an Android device, your Google contacts will also sync with Verizon Cloud. If you think your contacts aren't being synced by Verizon Cloud, refer to our steps on how to view and change your backup settings. If you upgrade or switch to a different compatible device, your device will receive the full list of contacts in your Verizon Cloud account when you set up the Verizon Cloud app on your new device.

How do I backup my videos using the Verizon Cloud app on an Apple mobile device?

The Verizon Cloud app for iOS won't automatically back up your video files. You must activate the automatic video backup setting first. View steps to view and change your backup settings. Make sure the switch for videos is set to green (on). The videos on your device will be uploaded the next time Verizon Cloud backs up.

How do I manage my text messages and call logs with the Verizon Cloud app?

If your device supports syncing texts and call logs in Verizon Cloud*, you can manage what's in the cloud right from the texting and calling apps on your device. For example, if you delete a text message from the messaging app, that message will also be deleted from Verizon Cloud during the next sync. Messages and call logs are synced and stored in Verizon Cloud, but they're not viewable on the Verizon Cloud app or website or in My Verizon. Note: If you disable the sync of texts or call logs, you may see differences between what's on your device and what's in Verizon Cloud. *Not available on iOS devices.

How many of my text messages will sync to Verizon Cloud?

When you first sync your mobile device with Verizon Cloud using the Cloud app, all texts from the last 90 days will sync to the cloud. After that, all new texts sent or received on your device will also sync to the cloud. When you switch to a new mobile device, all your text messages saved in Verizon Cloud will be restored to your new device. Note: The first time you sync to Verizon Cloud, it may take more than 2 minutes, depending on how many texts and other files there are. For your first upload, always use Wi-Fi with your device connected to a wall outlet until the process is complete.

When I delete something from my phone and tablet, will it be saved in Verizon Cloud?

It depends on the type of file and your settings. By default, if you delete these file types from your device, they are still saved in the cloud: Pictures Videos Songs Documents If you delete these files types from your mobile device, they will also be deleted from the cloud during the next sync: Contacts Text messages Call logs Note: By default, if you delete a contact through the Verizon Cloud page in My Verizon, that contact will also be deleted from your phone.

How do I get my contacts on my new phone from Verizon Cloud?

If you can, you should manually sync your old phone to Verizon Cloud first. Then follow the steps to download and set up the Verizon Cloud app on your new device. Your contacts from Verizon Cloud will sync to your new device once the app is set up. This process may take some time depending on the number of contacts and the connection you're using. Note: Some devices may not support syncing all the content in your Verizon Cloud account. In that case, all remaining content is still protected in the cloud and accessible online through My Verizon. However, messages and call logs aren't accessible through the Verizon Cloud app. Data charges may apply according to your data plan.

How do I download content from Verizon Cloud?

You can download content to your: Phone: Restore all content in your Verizon Cloud account Download content by selecting one or more files at a time

How do I know if content on my phone is stored in my Verizon Cloud account?

Verizon Cloud automatically uploads all the data for each content type you've selected (e.g., photos, videos, etc.). As long as you choose to back up / sync a content type, and have room in your account to store it, everything you have on your mobile device will be uploaded to Verizon Cloud. You can also view your Verizon Cloud content through the My Verizon website to see what is backed up in your account.

Will I use wireless data to upload or download files on my device with the Verizon Cloud app?

If you keep Verizon Cloud in "Wi-Fi only" mode, most content types will be backed up over Wi-Fi. Certain content types, such as contacts, call logs and messages may continue to sync over a cellular network and wireless data charges will apply. If your device is connected to a cellular network, data charges may apply when uploading, downloading or streaming a file with the Verizon Cloud app, and you'll be charged according to your wireless data plan.

How can I search or organize my photos?

You can quickly and easily search and organize your photos by the objects in them or by your friends and family. The Verizon Cloud mobile app automatically detects and identifies objects in your photos. To search, tap the Search icon on the bottom of the screen. Enter a word describing an object or thing that you'd like to search for in your photos (e.g., dog, baseball, beach, etc.). You'll see all the photos that are recognized as containing that object or thing. When turned on by you, the Tag and Search feature lets you organize your photos by the faces in them. The Verizon Cloud mobile app uses face recognition technology to detect faces, and group photos of the same person together. You can then apply a name for that face and more easily find photos of that person in your Verizon Cloud. Note: When tag and search is turned on, you're allowing us to use face recognition technology to create face models of yourself and persons in your photos. You're also letting us know you have the permission of others in your photos. The Tag and Search face recognition feature isn't available in all locations. Based on the state or country where the photo was taken (if location information is available for that photo), certain photos may not appear in a search result or in a People album you want to name.

How do I turn on Verizon Cloud Tag and Search in the Verizon Cloud app?

When you start the Verizon Cloud app, you may be asked if you want to turn on the Tag and Search feature to group your photos based upon the faces in them. If you tap Agree, the feature will be turned on and you can start using it. You can always turn it on at a later time using these steps: Go to Settings in the Verizon Cloud app. Tap Tag and Search. Tap the Tag and Search switch to turn the feature on (it's green when on). Note: You can tap the switch again to disable the feature.

Does the Verizon Cloud app's Tag and Search feature recognize faces in photos?

Yes, Tag and Search in the Verizon Cloud app applies face recognition technology to your photos to detect faces and look for recognizable patterns to identify people. Then it can group photos of the same person together in your People album. You can also add names to each person in your People album. These names are private to your account, even if you share your photos with others. Your People album lists the grouping of people in your photos. Note: When tag and search is turned on, you're allowing us to use face recognition technology to create face models of yourself and persons in your photos. You’re also letting us know that you have the permission of others in your photos. The Tag and Search face recognition feature isn't available in all locations. Based on the state or country where the photo was taken (if location information is available for that photo), certain photos may not appear in a search result or in a People album you want to name.

Can I add a name to a person in my Verizon Cloud People album using the Verizon Cloud app?

Yes. To add a name to a person from the library menu: Tap Photos & videos. In the Verizon Cloud app, tap Albums. Tap People. Tap the photo of the person you want to name. Tap the Menu icon in the top right of the screen. Tap Add a Name. Enter the name you want to add. You've successfully added a name to a person in your Cloud People album. These names are private to your account, even if you share your photos with others.

I'm seeing the same person twice in my People album. Can I combine them into one person?

Yes, you can merge 2 people in the People album from the library main menu: Tap Photos & videos. In the Verizon Cloud app, tap Albums. Tap People. Tap the Menu icon in the top right corner of the screen. Tap Select. Select the people you want to merge into a single person. Tap Merge. Tap Merge People. Verizon Cloud will now group all of those pictures together as a single person. Note: This action can't be reversed.

Can I turn off the Verizon Cloud app's Tag and Search feature?

You can turn off Tag and Search anytime. If you turn off Tag and Search, face labels (including the face models) associated with your photos will be deleted. When Tag and Search is turned off, you can still search your photos by the objects or things in them. To turn tag and search off: Go to Settings in the Verizon Cloud app. Tap Tag and Search. Tap the Tag and Search switch. The Tag and Search switch will turn gray for 24 hours, showing your tags and face labels are being deleted. During this time, you won't be able to turn Tag and Search back on again. After 24 hours, the switch will turn white, and you'll be able to turn Tag and Search back on by following the same steps above. If you turn Tag and Search back on again, face recognition technology will be applied to your photos again, and you'll have to re-apply names to each face grouping.

If I have turned on Tag and Search, how long does Verizon Cloud retain the data associated with my face groupings?

If you have turned on Tag and Search to group your photos by the faces in them, Verizon Cloud retains the data to generate the face groupings for as long as you have the Tag and Search feature turned on. If you turn off Tag and Search, all face groupings (including the labels and face model data) will be permanently deleted.

How can I make my first Verizon Cloud backup faster?

Try these tips for faster backups: Use a strong Wi-Fi signal. Keep your device plugged in. Disable the sleep settings. Turn off the screen lock. Close other internet apps. Check on the progress every once in a while.

What should I do if I get a "Windows Projected File System is disabled" error?

Cloud uses Windows' Projected File System (ProjFS) to represent your Cloud files and folders alongside your device files in its file explorer. The ProjFS needs to be on for you to see what's in your Cloud. It doesn't move or back up your files, it just shows you a view. To run Cloud: Click Turn Windows features on or off. Check Windows Projected File System then OK. Restart your system if needed.

Where can I get additional help with Verizon Cloud?

For help with the Verizon Cloud app: Tap the Menu icon in the top left corner. Tap Send Feedback. This will launch the Instabug feature, where you can enter a subject, describe your issue, and include video, screenshots or pictures to help the Support team resolve your issue. You can also email Verizon Cloud support at: verizoncloud@verizon.com.

What is the Locked Folder in the Verizon Cloud?

With Locked Folder, you can store photos, videos, documents or audio files. Locked Folder keeps this content separate from the rest of your Verizon Cloud content. While all of your content is encrypted from end-to-end, content in the Locked Folder is additionally secured with a 6-digit PIN of your choosing. This PIN is different from your device PIN.

How do I access my Locked Folder in the Verizon Cloud app?

Access Locked Folder from the My Cloud website or the Cloud mobile or desktop apps. The first time you access your Locked Folder you must set up the security features: Create a 6-digit PIN: This new PIN is separate from your device PIN. You can't use too many repeating (e.g.,11111) or sequential numbers (e.g.,12345). You'll be prompted to re-enter the PIN to validate it. Create security questions: Choose 3 question/answer pairs for when you need to reset your PIN. Once complete, you’ll see the Locked Folder home screen. Set up Biometric access (if your device is biometric capable): If Biometrics aren't enabled - You’ll be asked if you'd like to use biometrics to access the Locked Folder. If so, you’ll be directed to the device settings. If Biometrics are enabled - You can confirm you want to use your fingerprint or facial scan instead of the PIN. Once your Biometric access is set up, you'll see the Locked Folder home screen. After the initial setup, you can access Locked Folder in the Verizon Cloud by entering your 6-digit PIN or using your Biometric sign in on the mobile app. Note: If you enter the incorrect PIN 8 times, you can't access your Locked Folder for 5 minutes.

How do I use my Verizon Cloud Locked Folder?

You can find steps for how to use your Locked Folder on our How to use Verizon Cloud page.

Does the Verizon Cloud app access or store my personal biometric information?

No, When you use biometric sign in with the Verizon Cloud app we don't access or store the details of your fingerprint or face.

Can I change my Locked Folder PIN using the Verizon Cloud app? What if I remove security from my device?

Yes, you can reset your PIN under your Locked Folder settings in the Verizon Cloud app. Your Locked Folder PIN is separate from your device PIN, so your Locked Folder PIN will need to be entered to access your Locked Folder.

Why am I getting locked out of my Locked Folder in Verizon Cloud?

To access your Locked Folder, you must enter your 6-digit PIN or use your Biometric. If you enter the incorrect PIN, you'll have 7 additional attempts to enter the correct PIN. If you enter a total of 8 incorrect PIN attempts, you can't access Locked Folder for 5 minutes.

Can I access my Locked Folder from the web?

Yes, you can access your Locked Folder content from a My Cloud website. Sign in to your Cloud account. Enter your set up Locked Folder PIN.

How do I sign in to the Verizon Cloud app?

You can log in to the Verizon Cloud app with your My Verizon account username* and password. If you're a Verizon mobile customer, you can enter your mobile device number instead of user name and get a one-time verification link text sent to your phone. *The username can be your Fios User ID or mobile device number.

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Preguntas frecuentes de Verizon Cloud

Aprende cómo Verizon Cloud puede ayudarte a recuperar tus archivos si tu teléfono, tablet o computadora se daña, se pierde o es robada. Descubre cómo configurar copias de seguridad automáticas y proteger fotos, vídeos y documentos importantes en una carpeta bloqueada con protección de PIN. Obtén almacenamiento ilimitado para fotos, videos, contactos, música y documentos en tamaño original.

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¿Qué es Verizon Cloud?

Función	Beneficio
Almacenamiento ilimitado*	Espacio ilimitado para fotos, videos, contactos, música y documentos en tamaño original. Además, copia de seguridad de mensajes de texto y registros de llamadas para teléfonos Android.
Copia de seguridad automática	Elige entre respaldar tus archivos manualmente o configurar copias de seguridad automáticas, siempre activadas para una tranquilidad confiable.
Seguridad esencial	Mantén tu información privada segura y accesible solo para ti, con características de seguridad como una carpeta bloqueada protegida con PIN.
Búsqueda avanzada	Encuentra y comparte fotos y videos rápidamente y fácilmente. Revive vacaciones, reuniones de familiares y amigos, y más con sofisticadas herramientas de búsqueda y una función de reproducción automática.
Compatibilidad entre dispositivos.	Guarda y accede a tus archivos en tu teléfono, tablet y computadora, sin importar el sistema operativo del dispositivo (compatible con Android e iOS).

¿Quién es elegible para Verizon Cloud?

¿Qué tipos de archivos puedo guardar en Verizon Cloud?

¿Cuáles son los formatos y tamaños aceptados para los archivos almacenados en Verizon Cloud?

¿Cuánto cuesta Verizon Cloud y cuáles son mis opciones de almacenamiento?

¿Puedo inscribirme en una prueba gratuita de Verizon Cloud?

¿Puedo compartir mi almacenamiento de Verizon Cloud con otros usuarios?

Tengo un plan de almacenamiento grupal en Verizon Cloud Unlimited o Verizon Cloud 2 TB. ¿Cómo agrego usuarios a la suscripción de mi plan o transfiero usuarios existentes a una suscripción?

¿Cómo puedo obtener Verizon Cloud en mi teléfono, tablet o computadora?

¿Cuáles son los límites de almacenamiento y tamaño de los archivos de Verizon Cloud?

No veo algunos de mis archivos en Cloud. ¿Verizon Cloud carga desde ciertas ubicaciones en mi teléfono, tablet o computadora?

Tipos de contenido y ubicaciones de almacenamiento
Tipo de contenido	Ubicación de almacenamiento en el dispositivo
Contactos	Aplicación Teléfono o Contactos
Mensajes¹	Aplicación Mensajería, Mensajes o Textos
Registros de llamadas¹	Historial de llamadas o pestaña Recientes en la aplicación Teléfono
Fotos y videos	Android (memoria interna y externa desmontable): Carpeta raíz³ DCIM y subcarpetas Imágenes y subcarpetas Carpeta SD_VIDEO en Casio Commando 4G iOS: Rollo de cámara y videos en la aplicación Fotos
Música²	Android (memoria interna y externa desmontable) Carpeta raíz³ Música y subcarpetas
Documentos²	Se realizará una copia de seguridad de los documentos de Microsoft® Office (PDF, PPT, PPTX, DOC, DOCX, XLS y XLSX) ubicados en cualquier lugar del dispositivo

¿Dónde se almacenan los archivos en mi teléfono, tablet o computadora cuando los bajo de Verizon Cloud?

¿Hay algún tipo de contenido que no debería almacenar en Verizon Cloud?

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¿Cómo puedo saber cuánto almacenamiento de Verizon Cloud he utilizado?

Mi plan actual incluye Verizon Cloud storage sin costo adicional o con descuento con mi plan de llamadas móviles actual. ¿Qué pasa si me cambio a un plan que no incluye Verizon Cloud?

¿Qué sucede con los usuarios compartidos en mi plan si cambio mi almacenamiento grupal en Verizon Cloud Unlimited a 2 TB, o viceversa?

Tengo un plan Verizon Cloud compartido. ¿Qué ocurre si elimino a un usuario, si un usuario se retira o si cambio a una opción de almacenamiento no compartido?

¿Cómo cancelo mi suscripción a Verizon Cloud?

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¿Cómo hago una copia de seguridad de mi contenido con la aplicación Verizon Cloud?

¿Cómo administro el contenido de otros dispositivos respaldado en mi plan de Verizon Cloud?

¿Cuando borro algo de mi teléfono, tablet o computadora se sigue guardando en Verizon Cloud?

¿Cómo bajo el contenido de Verizon Cloud?

¿Puedo crear álbumes o listas de reproducción con Verizon Cloud?

¿Puedo usar Verizon Cloud app para transferir el contenido de mi teléfono usado al nuevo?

¿Cómo sincronizo mis contactos con Verizon Cloud app?

¿Cómo hago una copia de seguridad de mis videos con Verizon Cloud app en un dispositivo móvil de Apple?

¿Cómo administro mis mensajes de texto y registros de llamadas con Verizon Cloud app?

¿Cuántos mensajes de texto se sincronizarán con Verizon Cloud?

¿Se guardará en Verizon Cloud el contenido que borre de mi teléfono y tablet?

¿Cómo obtengo mis contactos en el nuevo teléfono desde Verizon Cloud?

¿Cómo bajo el contenido de Verizon Cloud?

¿Cómo sé si el contenido de mi teléfono está almacenado en mi cuenta de Verizon Cloud?

¿Usaré los datos móviles para cargar o bajar archivos en mi dispositivo con la aplicación Verizon Cloud?

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¿Qué es la Carpeta bloqueada en la Verizon Cloud?

¿Cómo puedo acceder a mi Carpeta bloqueada en la Verizon Cloud app?

¿Cómo uso mi carpeta bloqueada de Verizon Cloud?

¿Verizon Cloud app accede a o almacena mi información biométrica personal?

¿Puedo cambiar el PIN de mi carpeta bloqueada con la Verizon Cloud app? ¿Qué pasa si elimino la seguridad de mi dispositivo?

¿Por qué se bloquea mi Carpeta bloqueada en Verizon Cloud?

¿Puedo acceder a mi carpeta bloqueada desde internet?

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¿Cómo puedo buscar u organizar mis fotos?

¿Cómo activo Tag and Search de Verizon Cloud en Verizon Cloud app?

¿La función Tag and Search de Verizon Cloud app reconoce los rostros en las fotos?

¿Puedo asignarle un nombre a una persona en mi álbum People (Personas) a través de Verizon Cloud app?

Veo a la misma persona dos veces en el álbum People (Personas). ¿Puedo fusionarlas en una sola persona?

¿Puedo desactivar la función Tag and Search en Verizon Cloud app?

¿Cuánto tiempo conserva Verizon Cloud los datos asociados a mis agrupaciones por rostros si he activado Tag and Search?

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¿Qué es la función Locations (Ubicaciones) de Verizon Cloud en Verizon Cloud app?

¿Cómo activo la configuración de ubicación de la aplicación de la cámara en mi dispositivo móvil?

¿Cómo puedo acceder a la función Locations (Ubicaciones) en Verizon Cloud app?

¿Qué sucede con la función Locations (Ubicaciones) de Verizon Cloud app si desactivo la ubicación para la aplicación Cámara?

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¿Cómo ingreso en la aplicación Verizon Cloud?

¿Cómo puedo ver el contenido de mi biblioteca de Cloud usando Verizon Cloud app?

¿Qué puedo hacer con mi contenido de Cloud usando Verizon Cloud app?

¿Cómo puedo clasificar mis archivos con Verizon Cloud app?

¿Cómo puedo ver mis favoritos con Verizon Cloud app?

¿Puedo crear álbumes con Verizon Cloud app?

¿Puedo crear listas de reproducción con Verizon Cloud app?

¿Cómo puedo marcar como favorito mi contenido en Verizon Cloud usando la versión móvil de Verizon Cloud app?

¿Cómo bajo un archivo en Verizon Cloud usando Verizon Cloud app?

¿Qué es la función Verizon Cloud para escritorio que veo en mi aplicación móvil Verizon Cloud?

¿Cómo descargo la aplicación Verizon Cloud para escritorio usando el código QR?

¿Se inicia automáticamente la descarga de la aplicación Cloud para escritorio después de escanear el código QR?

Si no puedo escanear el código QR, ¿qué debo hacer para obtener Verizon Cloud para escritorio?

¿El código QR vence?

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¿Cómo ingreso en la aplicación Verizon Cloud?

¿Puedo usar la aplicación Verizon Cloud en mi computadora para cargar un archivo a mi almacenamiento en línea?

¿Puedo cargar un archivo desde mi computadora y luego reproducir o bajar ese archivo en mi teléfono con Verizon Cloud?

¿Puedo configurar Verizon Cloud app en mi computadora de escritorio para que haga una copia de seguridad automática de mi contenido?

¿Por qué no veo la aplicación Verizon Cloud?

¿Se actualiza Verizon Cloud app automáticamente en mi escritorio?

¿Cómo veo contenido en mi biblioteca de Cloud?

¿Qué puedo hacer con mi contenido de Cloud?

¿Cómo puedo ordenar mis archivos?

¿Cómo puedo ver mis favoritos?

¿Puedo crear álbumes?

¿Puedo crear listas de reproducción?

¿Cómo puedo marcar mi contenido como favorito en Verizon Cloud?

¿Cómo descargo un archivo en Verizon Cloud?

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¿Cómo elijo una fecha y completo el proceso de Backtrack en mi dispositivo?

¿Hasta qué punto retrocede Backtrack?

¿Qué significa "Cantidad de modificaciones"?

¿Qué es lo que Backtrack hace con mis archivos?

¿Qué no hace Backtrack?

¿Cómo funciona Backtrack con Archive files (Guardar archivos)?

¿Puedo deshacer lo que hago con Backtrack?

¿Cómo uso Backtrack para recuperar archivos después de un supuesto ransomware?

¿Puedo volver a usar Backtrack?

¿Afectará el restablecimiento de archivos con Backtrack a los archivos que he compartido con otras personas?

¿Qué pasa si creo que Backtrack no ha recuperado el archivo correcto?

¿Qué pasa si quiero hacer un restablecimiento de los archivos con Backtrack a una ubicación diferente?

¿Qué pasa si mi información almacenada no aparece en Backtrack?

¿Afecta Backtrack a mi cuota de almacenamiento?

¿Qué es Backtrack?

¿Cómo inicio Backtrack desde mi escritorio?

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¿Puedo seguir usando Verizon Cloud si ya no tengo el servicio de Verizon?

¿Puedo tener una cuenta de Verizon Cloud aunque no use la red de Verizon?

¿Cómo administro y/o cambio mi información de pago de Verizon Cloud si no tengo el servicio de Verizon?

¿Qué opciones de pago están disponibles para mi suscripción a Verizon Cloud si mi servicio móvil no es de Verizon?

Voy a cambiarme a Verizon desde otro proveedor. ¿Puedo traer mi cuenta de Verizon Cloud actual?

Cambié de proveedor de servicio móvil a Verizon y no veo el contenido de Verizon Cloud. ¿Qué debería hacer?

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¿Cómo puedo hacer mi primera copia de seguridad de Verizon Cloud más rápido?

¿Qué debo hacer si me aparece el error "Windows Projected File System is disabled" (El sistema de archivos proyectados de Windows está desactivado)?

¿Dónde puedo obtener más ayuda para Verizon Cloud?

Android es una marca comercial de Google, Inc. El uso de esta marca comercial está sujeto a los permisos de Google. iPhone, iPad, Mac, App Store y Apple son marcas comerciales de Apple Inc. iOS es una marca comercial o marca comercial registrada de Cisco en EE. UU. y otros países y se utiliza bajo licencia. Windows es una marca comercial registrada de Microsoft Corporation en Estados Unidos y otros países. Microsoft es una marca comercial o una marca comercial registrada de Microsoft Corporation en Estados Unidos y/u otros países.

Preguntas frecuentes de Verizon Cloud

¿Qué es Verizon Cloud?

¿Quién es elegible para Verizon Cloud?

¿Qué tipos de archivos puedo guardar en Verizon Cloud?

¿Cuáles son los formatos y tamaños aceptados para los archivos almacenados en Verizon Cloud?

¿Cuánto cuesta Verizon Cloud y cuáles son mis opciones de almacenamiento?

¿Puedo inscribirme en una prueba gratuita de Verizon Cloud?

¿Puedo compartir mi almacenamiento de Verizon Cloud con otros usuarios?

Tengo un plan de almacenamiento grupal en Verizon Cloud Unlimited o Verizon Cloud 2 TB. ¿Cómo agrego usuarios a la suscripción de mi plan o transfiero usuarios existentes a una suscripción?

¿Cómo puedo obtener Verizon Cloud en mi teléfono, tablet o computadora?

¿Cuáles son los límites de almacenamiento y tamaño de los archivos de Verizon Cloud?

No veo algunos de mis archivos en Cloud. ¿Verizon Cloud carga desde ciertas ubicaciones en mi teléfono, tablet o computadora?

¿Dónde se almacenan los archivos en mi teléfono, tablet o computadora cuando los bajo de Verizon Cloud?

¿Hay algún tipo de contenido que no debería almacenar en Verizon Cloud?

Asistencia adicional

Preguntas frecuentes sobre Verizon Cloud Beta Lab

Centro de transferencia de contenido

Cómo usar Verizon Cloud