Whole-Home Wi-Fi with 5G Home Ultimate or LTE Home Plus FAQs

Whole-Home Wi-Fi provides 1 optional Wi-Fi extender. To get up to 2 more extenders, you can upgrade to Verizon Whole-Home Wi-Fi Plus. You’ll be billed an additional $5/month (plus taxes & surcharges).

To upgrade:

1. Go to Manage plans in the My Verizon app. Or choose your plan on the Home tab.
2. Choose either 5G Home Ultimate or LTE Home Plus.*
3. Tap Whole-Home Wi-Fi then tap Whole-Home Wi-Fi Plus to upgrade.

You'll see a summary with the new pricing and Wi-Fi extender shipping information.

*New sign-ups for LTE Home plans are no longer available. Existing LTE Home customers can switch LTE Home plans or explore other Verizon Home Internet options.

If you only need 1 extender, you can change from Whole-Home Wi-Fi Plus to Whole-Home Wi-Fi:

1. Go to Manage plans in the My Verizon app. Or choose your plan on the Home tab.
2. Choose either 5G Home Ultimate or LTE Home Plus.*
3. Tap Whole-Home Wi-Fi Plus then tap Downgrade to change to Whole-Home Wi-Fi.

We’ll email you instructions to return the extra extenders. You must return the extra Verizon-owned extenders to avoid an unreturned equipment fee.

Keep in mind: You’ll be billed the additional $5/month unless you downgrade your Whole-Home Wi-Fi Plus plan.

*New sign-ups for LTE Home plans are no longer available. Existing LTE Home customers can switch LTE Home plans or explore other Verizon Home Internet options.

The Wi-Fi Health Check tool in My Verizon app helps you monitor Wi-Fi performance:

• Check the strength of the Wi-Fi connection between the router and connected devices.
• Determine if your home network would benefit from a Wi-Fi extender. (Requires 5 days of home internet use/history).

Important: This tool analyzes network performance, not internet activity.

When you have 5G Home Ultimate, you may be eligible for a no-cost router upgrade every 3 years if:*

1. Your account is in good standing.
2. You maintained a qualifying service plan for the preceding 12 months.
3. You used the existing router model for at least 3 years.

We’ll notify you in the My Verizon app when you’re eligible for the free upgrade.

*Whole-Home Wi-Fi and router upgrade program available in select areas. Your upgrade eligibility will be displayed after signing into the My Verizon app. Upgraded equipment is subject to availability at the time of your eligibility. Verizon, at its discretion, may provide new or refurbished equipment as part of the upgrade. Verizon reserves the right to alter, limit, modify, or terminate this Router Upgrade Program, including its terms, rules, regulations, benefits, eligibility criteria, or any feature thereof, at any time, with or without prior notice. Such changes are at Verizon’s sole discretion.