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5G Home and LTE Home Internet - Whole-Home Wi-Fi FAQs

Q: ¿Qué es Verizon Whole-Home Wi-Fi y Verizon Whole Home Wi-Fi Plus?

Verizon Whole-Home Wi-Fi and Verizon Whole-Home Wi-FI Plus include 2 features that help you improve Wi-Fi coverage in your home: Wi-Fi Health Check in the My Verizon app to optimize your Wi-Fi network. Wi-Fi extender(s): Whole-Home Wi-Fi gives you one optional Wi-Fi extender for better signal strength in hard-to-reach places. Whole-Home Wi-Fi Plus incluye hasta 3 extensores de Wi-Fi. Se envían dos con tu pedido. Agrega un tercero si es necesario después de la instalación.

Q: Who's eligible for Whole-Home Wi-Fi or Whole-Home Wi-Fi Plus?

Whole-Home Home Wi-Fi is included with our 5G Home Plus and LTE Home Plus plans.* You can choose to upgrade to Whole-Home Wi-Fi Plus for $5/month (plus taxes & surcharges). *Doesn't apply to Home Internet Plus plans subscribed to before 11/9/23.

Q: I want to have more than 1 Wi-Fi extender, what do I do?

Whole-Home Wi-F provides 1 optional Wi-Fi extender. To get up to 2 more extenders, you can upgrade to Verizon Whole-Home Wi-Fi Plus. You'll be billed an additional $5/month (plus taxes & surcharges). To upgrade: Visit the My Verizon app and go to Manage plans. Choose the "Plus" version of your current plan (i.e., 5G Home, LTE Home). Tap Whole-Home Wi-Fi then tap Whole-Home Wi-Fi Plus to upgrade. You'll see a summary with the new pricing and Wi-Fi extender shipping information.

Q: I have Whole-Home Wi-Fi Plus but it turns out I only need 1 extender. ¿Qué puedo hacer?

If you only need 1 extender, you can change from Whole-Home Wi-Fi Plus to Whole-Home Wi-Fi: Visit the My Verizon app and go to Manage plans. Choose your plan (i.e., 5G Home Plus, LTE Home Plus). Tap Whole-Home Wi-Fi Plus then tap Downgrade to change to Whole-Home Wi-Fi. We'll email you instructions to return the extra extenders. You must return the extra Verizon-owned extenders to avoid an unreturned equipment fee. Keep in mind: You'll be billed the additional $5/month unless you downgrade your Whole-Home Wi-Fi Plus plan.

Q: What is the Wi-Fi Health Check tool in the My Verizon app?

The Wi-Fi Health Check tool in My Verizon app helps you monitor Wi-Fi performance: Check the strength of the Wi-Fi connection between the router and connected devices. Determine if your home network would benefit from a Wi-Fi extender. (Requires 5 days of home internet use/history). Important: This tool analyzes network performance, not internet activity.

Q: How do I access the Wi-Fi Health Check tool?

Visit our Wi-Fi Health Check in the My Verizon App page to learn how to access and use W-Fi Health Check.

Q: How do I get the (optional) Wi-Fi extender(s)?

You can request an optional extender 3 different ways: After you activate service, follow the link in our welcome email and place an order. We remotely monitor our routers' Wi-Fi performance. If we find that an extender will help, we'll email you a link to get one. If at any time you believe an extender would improve your Wi-Fi network you can: Visit the My Verizon app and go to Manage plans. Choose your plan (i.e, 5G Home, 5G Home Plus, LTE Home, LTE Home Plus). Tap Whole-Home-Wi-Fi to request extenders. Follow the prompts. Allow about 30 days to receive. Keep in mind: You can request 1 extender with Whole Home Wi-Fi. Whole Home Wi-Fi Plus comes with 2 extenders. You can request a third if needed.

Q: How do I set up a Wi-Fi Extender?

Visit our self-setup instructions* for the Wi-Fi Extender. After you set up the extender, you can use Wi-Fi Health Check to optimize your Wi-Fi connections. *Router models vary. Verifica la compatibilidad. If necessary, update router firmware.

Q: What happens to Whole-Home Wi-Fi if I change or cancel my home internet service?

Whole-Home Wi-Fi or Whole-Home Wi-Fi Plus is automatically removed from your account if you either: Cancel your 5G Home Plus plan or LTE Home Plus plan. Change to a home internet plan that doesn't include Whole-Home Wi-Fi. Important: If Whole-Home Wi-Fi or Whole-Home Wi-Fi Plus is removed from your account for any reason, you must return the Verizon-owned Wi-Fi extender (model CE1000A) or you'll be charged a unreturned equipment fee(s).

Q: What if I need help with Whole-Home Wi-Fi or Whole-Home Wi-Fi Plus?

Here's how you can get help with Whole-Home Wi-Fi or Whole-Home Wi-Fi Plus: Router help - Identify which 5G Home Internet router you have. Then choose the router on our Device Troubleshooting page. Follow the prompts for help with your issue. Extender (model CE1000A) help: start at the support page for the router. Learn how to use Wi-Fi Health Check in the My Verizon app. Learn how to use Wi-Fi Signal Analyzer in the My Verizon app.

Verizon Whole-Home Wi-Fi helps improve Wi-Fi coverage in hard-to-reach areas of your home. Learn how to test and optimize your Wi-Fi network with Whole-Home Wi-Fi or Whole-Home Wi-Fi Plus.

Have Fios Home Internet? Visit our Fios Whole-Home Wi-Fi FAQs.

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¿Qué es Verizon Whole-Home Wi-Fi y Verizon Whole Home Wi-Fi Plus?

Who's eligible for Whole-Home Wi-Fi or Whole-Home Wi-Fi Plus?

I want to have more than 1 Wi-Fi extender, what do I do?

I have Whole-Home Wi-Fi Plus but it turns out I only need 1 extender. ¿Qué puedo hacer?

What is the Wi-Fi Health Check tool in the My Verizon app?

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5G Home and LTE Home Internet - Whole-Home Wi-Fi FAQs

¿Qué es Verizon Whole-Home Wi-Fi y Verizon Whole Home Wi-Fi Plus?

Who's eligible for Whole-Home Wi-Fi or Whole-Home Wi-Fi Plus?

I want to have more than 1 Wi-Fi extender, what do I do?

I have Whole-Home Wi-Fi Plus but it turns out I only need 1 extender. ¿Qué puedo hacer?

What is the Wi-Fi Health Check tool in the My Verizon app?

How do I access the Wi-Fi Health Check tool?

How do I get the (optional) Wi-Fi extender(s)?

How do I set up a Wi-Fi Extender?

What happens to Whole-Home Wi-Fi if I change or cancel my home internet service?

What if I need help with Whole-Home Wi-Fi or Whole-Home Wi-Fi Plus?