Preguntas frecuentes sobre Netflix y Max (con comerciales) con un plan móvil Unlimited

When you have Unlimited Ultimate, Unlimited Plus and/or Unlimited Welcome* you can get both Netflix Standard with Ads and Max (With Ads plan) through Verizon for $10/month.* That's a $6.98/month savings.

With this Netflix & Max (With Ads) bundle you can stream a wide variety of content on both services, including award-winning TV shows, movies, family favorites and more.

Nota:

• You can link your existing Netflix account and its plan to this perk. You must first activate your perk to link your existing Netflix account to your Verizon bill. Learn more about how to link your existing Netflix account or manage multiple Netflix accounts through +play or with myPlan.
• If you have an existing Max account, you must replace it with your Netflix & Max (With Ads) perk during the Max (With Ads plan) activation. Learn more about how to manage your existing Max account or Max through a third party account.
• One Netflix & Max (With Ads) perk is available per eligible line. Subject to the Netflix & Max (With Ads) perk Terms & Conditions.

Looking for just Netflix or just Max? Visit our +play page to learn how to get Netflix or Max individually through Verizon.

*Si tienes Welcome Unlimited, también puedes agregar beneficios desde My Verizon. Ya no puedes agregar Welcome Unlimited a tu cuenta.

Netflix es un servicio de streaming con programas de televisión ilimitados, películas y más. Para que veas todo lo que quieras, cuando quieras. There's always something new to discover every week made just for you. A Netflix Standard with ads plan is a $6.99/month value.

Max has it all. Stream HBO, iconic series, hit movies, fresh originals, family favorites, breaking news and more. Lo mejor en entretenimiento en un solo lugar. Max With Ads plan is a $9.99/month value.

Yes. When you have the Netflix & Max (With Ads) $10/month perk, you can change at any time to a Netflix Standard or Premium plan. These don't have ads. The change will be effective immediately. Make the Netflix plan changes by visiting your Netflix Account.*

You'll be charged the difference between the current retail prices of Netflix Standard with Ads and the Netflix Standard or Premium plans. The updated charge will appear on your Verizon bill.

*You can also visit your Netflix account to change back to the Standard with Ads subscription.

No. At this time you can't change the Max plan included with your Netflix & Max (With Ads) perk to an ad-free Max plan.

You can get this perk with myPlan. You can choose Unlimited Ultimate, Unlimited Plus and/or Unlimited Welcome* as your mobile phone plan(s). Ve nuestro video Inscríbete en myPlan y activa tus beneficios.

O, cuando tengas estos planes, puedes agregar el beneficio en cualquier momento en My Verizon. Ve nuestro video Cómo agregar y eliminar beneficios con myPlan.

Para obtener instrucciones paso a paso sobre la inscripción al beneficio, visita My Verizon App - Administrar beneficios o el Sitio web My Verizon - Administrar beneficios.

Nota:

• Al agregar beneficios, no podrás ver o agregar ningún beneficio para el que el plan telefónico de tu línea no sea elegible.
• You must be 18 years of age or older to enroll.
• Solo los titulares y administradores de cuentas pueden agregar y eliminar beneficios. Cualquier persona de la cuenta puede activar beneficios. Conoce sobre cómo administrar roles de cuenta.

*Si tienes Welcome Unlimited, también puedes agregar beneficios en cualquier momento en My Verizon. Ya no puedes agregar Welcome Unlimited a tu cuenta.

After enrolling in the Netflix & Max (With Ads) perk, we'll text you activation instructions. To use Netflix and Max (With Ads) you must complete activation of the Netflix & Max subscriptions separately and will be required to complete the activation process on the Netflix or Max websites.

Watch our video How to register your Netflix & Max (With Ads) perk with myPlan.

For step-by-step activation and registration visit:

• Activa el beneficio de Netflix y Max (con comerciales) - Sitio web My Verizon
• Activa el beneficio de Netflix y Max (con comerciales) - My Verizon app

Learn more about what to do If you already have an existing account(s):

• Existing Netflix account
• Max account through Max
• Netflix subscription through +play or another myPlan line
• Max account through +play or another third party

Yes. If you have a Netflix plan you can link this subscription to your perk.

When you begin activation, just enter your existing Netflix login credentials to link your existing Netflix account to your perk. Once completed, you will no longer be billed by Netflix.

Contact Netflix directly for any questions about Netflix billing for your existing Netflix account.

Yes. If you have an existing Max account through Max, you must replace that account with your Netflix & Max (With Ads) perk during activation of Max (With Ads plan). You continue to be charged separately for any existing Max account until you replace that account with your Netflix & Max (With Ads) perk.

Learn how to add your Netflix & Max (With Ads) perk.

Important: When you activate Max through the Verizon perk:

• Any free trial or promos for Max you got outside of Verizon are lost.
• Any add-ons (e.g., Max B/R Sports Add-On, etc.) are not carried over.
• Any long-term subscriptions directly through Max (multi-month, annual, etc.) are canceled by Max and refunded to you.

Yes. Here's what happens when you already have Netflix bought through +play or with another myPlan line:

• When activating the Netflix subscription and using a new Netflix username you'll have 2 separate subscriptions billed by Verizon.
• You can manage your original Verizon-billed subscriptions through +play or with myPlan. Your new Netflix & Max (With Ads) perk won't automatically replace other Verizon-billed Netflix subscriptions.

Contact Netflix directly for any questions about billing for any of your other existing Netflix accounts.

Yes. Here's what happens when you already have Max (With Ads, Ad-Free or Ultimate Ad-Free) bought through +play or another third party (i.e., not through Max):

When you enroll in the perk and activate Max:

• A separate Max account is created which is billed through Verizon.
• You then have both your original Max account and your new Max perk plan and account. You must manage the original account with the third party if you don't want multiple accounts. Your new Max perk plan and account won't automatically replace the original account.

Note: The above applies whether you enroll in the perk subscription using the same email address or a different email address than you used for your original Max account.

No. When you enroll in the perk and sign up for Max using the same email address you used with the original subscription:

• Any free trial or promo for Max you got outside of Verizon doesn’t carry over to the Verizon perk subscription.
• Any add-ons (e.g., Max B/R Sports Add-On, etc.) aren't carried over when you change to the Verizon perk.
• Any long-term subscriptions direct through Max (multi-month, annual, etc.) are canceled by Max and refunded to you.

No. The +play Monthly Credit perk can't be used for subscriptions that are being billed to your Verizon mobile account.

When you have an individual Netflix and/or Max subscription* through +play, the +play Monthly Credit perk can be applied. That's because those charges appear on your credit/debit card statement (e.g., "Verizon +play Duolingo") and not on your Verizon bill.

Learn more about +play. An online platform that lets Verizon customers centralize their streaming subscription services.

*You can have the Netflix & Max (With Ads) subscriptions at the same time you have these subscriptions separately through +play.  

After you activate your perk subscription, you can access your streaming content by signing in to your Netflix account, on any Netflix capable device, with the login you used when you activated.

Note: Netflix shows are only available on Netflix.

*Netflix is available on many internet-connected devices (e.g., set-top boxes, smart TVs, computers, gaming consoles, smartphones, tablets, etc. For a full list visit the Netflix website.

After you activate your perk subscription, you can access your streaming content by:

1. Signing in to your Max account. Either:
   1. Download and open the Max app.*
   2. Sign into your Max account on a web browser.
2. Sign in with the login you used when you activated the perk subscription.
3. Set up your profile (if you don’t already have one).

*To see which devices support the Max app, visit the Max help page and search "devices."

Here's how it works when you add the Netflix & Max (With Ads) perk to your myPlan Unlimited Ultimate, Unlimited Plus and/or Unlimited Welcome* mobile plan line:

• Billing and access start when the eligible plan line is active and you enroll in the perk.
• The $10/month charge appears under Services & Perks on your monthly mobile account bill.
• El beneficio se renueva automáticamente hasta que lo canceles. You can cancel your perk subscription anytime in My Verizon.

*Si tienes Welcome Unlimited, también puedes agregar beneficios desde My Verizon. Ya no puedes agregar Welcome Unlimited a tu cuenta.

When you have the Netflix & Max (With Ads) perk you can manage your accounts by visiting your Netflix Account page. There, you can manage your Netflix plan, update login information, set Parental Controls, manage subtitles, language and playback settings and more.

For more information visit the Netflix Help Center.

When you have the Netflix & Max (With Ads) perk you can manage your Max account by visiting the Max Help Center, Account & Sign in.

There, you can change your email, password or name, manage your Max devices, help keep your account secure and more.

If you cancel your Netflix & Max (With Ads) perk during the billing period, you can use your perk until the end of the perk subscription period. El cargo de $10 de ese mes no se reembolsa ni prorratea.

Netflix:

• If you upgraded your Netflix perk subscription to a Netflix Standard or Premium subscription, when you cancel the perk the upgraded subscription is canceled at the end of the billing period.
• If you had a Netflix subscription before you got the Netflix & Max (With Ads) perk, that subscription may automatically resume.

For step-by-step perk unenrollment instructions visit: My Verizon App - Manage Perks or My Verizon Website - Manage Perks.

Note: You can change your mind before the end of the billing period and keep the perk. Just visit your Services & Perks in My Verizon.

Esto es lo que sucede si cambias o cancelas tu plan* Unlimited elegible. Si tú:

• Change the line with the perk from a qualifying plan (i.e., Unlimited Ultimate, Unlimited Plus, Unlimited Welcome*) to another qualifying plan, your perk won't change.
• Cancel your qualifying Verizon line, or change to a non-qualifying plan, your Netflix and Max subscriptions through Verizon end immediately. You can re-subscribe directly with Netflix and/or Max.
  • If you had a Netflix and/or Max subscription before having the Netflix & Max (With Ads) perk subscription, those subscriptions may automatically resume.

You can change or cancel your plan anytime through My Verizon.

*Si tienes Welcome Unlimited, también puedes agregar beneficios adicionales a ese plan. No obstante, ya no podrás agregar Welcome Unlimited a tu cuenta.

If you cancel your Verizon service account your perk is canceled. El cargo de $10 por el beneficio no se reembolsa. You can use each perk subscription until the end of the perk subscription period, then the perk subscriptions cancel. Vuelve a inscribirte a cualquier hora

Importante:

• If you have a payment method (e.g., credit card, debit card, etc.) on file with Netflix, your Netflix account may resume with Netflix and charge that previous method of payment.
• If you don't have a payment method on file with Netflix, your Netflix account goes on hold. To keep using these services, visit your Netflix Account and add a new method of payment.

If you suspend your service without billing:

• During the perk subscription period, you keep the perk and continue to be charged $10/month.
• At the end of the subscription period, the subscriptions don’t renew and you won't have access to the Netflix and Max subscriptions through Verizon.

If you connected the wrong Netflix account to your Verizon perk, contact Netflix customer service for help.

You'll need to provide the email address for the Netflix account that's incorrectly linked. To get the email address, visit your My Verizon Services & Perks page. Choose the Netflix & Max perk, click Manage, then Get Support with Netflix.

Here's what to do If you can't sign in to link your existing Netflix account to your Netflix & Max (With Ads) perk:

• If you know the email address you originally used to sign up for Netflix, visit Netflix help to reset your password.
• If you don't know the email address you originally used to sign up for Netflix, or believe you may have mistyped it, check to see if you're signed into Netflix on the device you used to sign up. If so, you can locate and update your sign in information.
• If you need more support contact Netflix customer service.

If you can't remember which email address you used for your Netflix or Max account you can either:

• Check to see if you're still signed in on the device you used to link an account. If so, access your account details to find the email address.
• In My Verizon, visit your Services & Perks page. Choose the Netflix & Max perk. Click Manage, then Get Support with Netflix. You'll be sent to a sign-in page with your email address pre-populated. From here you can sign in to your account and update your email address as needed.

Puedes contactar a:

• Verizon customer support for questions about eligibility, enrolling in the perk or charges on your Verizon bill.
• Netflix and/or Max directly for help with your plan and account:
  • The Netflix Help Center.
  • The Max Help Center.