Preguntas frecuentas de la aplicación Verizon Home

To sign in to the Verizon Home app, use the login credentials you use to sign into the My Verizon app or My Verizon website:

• If you have Fios Home Internet, use your Fios account’s My Verizon login.
• If you have a 5G Home Internet or LTE Home Internet, use your mobile account’s My Verizon login.

Don’t yet have My Verizon to manage your account? Learn how to register for My Verizon.

To set up a device group:

1. Open the Verizon Home app.
2. On the Home screen under Device groups, tap plus (+) to add a device group.
3. Enter details for the device group by entering a group name. You can customize the group name by uploading a photo.
4. Tap Next and add devices to the group.
5. Toca Listo.

You can now schedule or edit times to pause your internet service for additional control.

To check your router’s speed:*

1. Open the Verizon Home app.
2. On the Home Screen under Quick actions, tap Speed test.
3. Tap Run speed test to view your Download and Upload speeds

Good to know: Tap History to view previous speed tests to check that your internet is running at its highest quality.

*Las pruebas de velocidad de Verizon son las únicas que recomendamos a nuestros clientes. Las velocidades anunciadas son desde el router de tu casa a la red de Verizon. No garantizamos ni anunciamos velocidades a nivel del dispositivo.

To share your Wi-Fi password:

1. Open the Verizon Home app.
2. On the Home Screen under Quick actions, tap Share Wi-Fi.
3. Under the Primary tab, tap Share Wi-Fi. Or share by having another device scan the QR code to join the network.

To restart your router:

1. Open the Verizon Home app.
2. On the Home Screen under Quick actions, tap Restart router.

Here's how to find device troubleshooting videos:

1. Open the Verizon Home app.
2. On the Home Screen tap the Discover tab.
3. Under Video tips, swipe to view and choose a specific troubleshooting video. Or tap All tips to view all videos.

iPhone and App Store are trademarks of Apple Inc.
Android es una marca comercial de Google, Inc.

If you have more than one Fios Home Internet account, here’s how to manage them:

1. Tap the More menu.
2. Toca Cerrar sesión.
3. Sign into the account you would like to manage.

If you have more than one 5G Home or LTE Home Internet account, here’s how to manage them:

1. Tap the More menu.
2. Toca Cerrar sesión.
3. Sign into the account you would like to manage.