What is Service Central in My Verizon?

Service Central is a self-service portal for support, helpful links and popular topics. Service Central lives in My Verizon (website or app) and offers 24/7 help and information: Get help with your devices, billing, mobile and home internet plans and service, purchases and international travel. Send in a support request and track the progress until your issue is solved. Get information about your orders, bills, account and activity. Track your transactions and take action as needed. Visit popular support topics like trading in your phone and explore available discounts and optional perks.

How do I get to Service Central in the My Verizon app or website?

Here’s how to get to Service Central in My Verizon. From your home page, scroll to Accounts and tap Service Central.

How do I create a support request?

To create a support request: Visit Service Central in My Verizon. Tap Create support request and follow the prompts.

When can I expect a response from Verizon about my support request?

Right after you submit your request, we’ll message you with next steps for your issue.

Can I track the status of my support request in Service Central?

Yes. Your request’s progress displays under Current Activity.

The My Verizon website and app let you securely manage your Verizon mobile* account. View and pay bills, manage devices, change plans, transfer a number and more. Get help with your device, account and questions through Service Central. Learn more with our My Verizon app video. *For Verizon Fios home accounts visit Managing your Verizon home account FAQs.

What transactions can I perform in My Verizon?

If you're registered as the Account Manager or Account Owner, you can manage nearly every aspect of your Verizon mobile account, including: View and pay your bill online Upgrade your phone Change your plan Add a new line Submit a support request through Service Central Manage communication preferences (Service preference notifications and marketing preference notifications) Visit our Account Management page to learn more about what you can do in My Verizon. Or watch our My Verizon app video.

Who can manage my mobile account in My Verizon?

Anyone on the account who is over age 18 can create a My Verizon account. However, each user’s "account role" determines what they can view, buy, and manage: Account Owner - Access to all available information for your Verizon account. Account Manager - Access to all account information, but can't assign Account Managers or change the Account PIN. Account Member - Limited access to information about their line of service only. Understand mobile Account roles.

What plans do I need to have to use My Verizon app and website? Are there device requirements?

You can use the My Verizon app* when you have these Verizon accounts: Standard monthly mobile plans. Wireless home internet (5G Home, LTE Home, Verizon Home Internet Lite, Wi-Fi Backup). Fios services (i.e., Fios Home Internet, Fios Home Phone, Fios TV). For more information visit Managing your Verizon home account FAQs. If your device isn't a compatible iPhone® or Android™ smartphone, we'll let you know with a text message. *The My Verizon app is available to customers with mobile, 5G Home Internet, LTE Home Internet, Verizon Home Internet Lite, Wi-Fi Backup and/or Fios services (i.e., Fios Home Internet, Fios Home Phone, Fios TV) only. Those with other services (i.e., High Speed Internet (DSL) etc.) can use the My Verizon website only.

What permissions are needed to run the My Verizon app on my device?

When installed, the My Verizon app has access to many different device functions, including your device's calendar, microphone, storage and more. To learn which device permissions are needed and what they're used for: Visit the My Verizon app page on Google Play. Scroll to Additional Information, choose Permissions and View details. Good to know: To install the My Verizon app for iPhone or iPad®, visit the My Verizon app page on the Apple® App Store®.

Is the My Verizon app available in Spanish?

Yes. You can change the My Verizon app's language setting. Visit My Verizon app - update language to Spanish.

What's a push notification? How do I turn on push notifications in the My Verizon app?

Push notifications are notices that pop up on your phone screen and disappear when you acknowledge them. You get push notifications directly from apps on your phone. You can get push notifications from your My Verizon app about Verizon offers, rewards, data alerts, bill notices, account sign in and much more. These notifications are in addition to the email and text alerts and notifications you can opt in to through your My Verizon Communication Preferences. Visit our My Verizon app - Manage Notifications page to learn about setting notifications. When push notifications are enabled, you can set up billing, payment and usage push notifications in My Verizon.

I used the wrong password and now my Verizon account is locked. What can I do?

If your My Verizon account is locked due to multiple failed sign in attempts, you can reset your password: Go to the Forgot your password page. Follow the prompts to create a new password and sign in.

What if I forgot the My Verizon password or need to change my credentials?

If you forgot your password for My Verizon or need to change your login and security credentials, follow the links below: Forgot your password Change your password Forgot your User ID Change your User ID Change your email address Change your secret question

What is a passkey and how does it work?

A passkey lets you sign in to the My Verizon website (not yet available via My Verizon app) using your biometric data (fingerprint or facial recognition). A passkey is 2 special digital keys giving you enhanced security. This is how a passkey works: One part of the passkey (the public key) is stored in your profile for My Verizon (i.e., with your user ID, encrypted password). The other part (the private key) is stored on your device. Your device uses the private key and your biometric information (e.g., fingerprints, facial recognition) for secure sign-in to websites and apps.

Is it better to use a passkey or password for My Verizon website?

You can use either a password or a passkey. But using a passkey offers the strongest protection against phishing attacks.

How do I add a passkey?

You can add a passkey through your My Verizon website settings (not yet available via My Verizon app). See how to add a passkey for detailed instructions.

How do I remove a passkey?

Removing a passkey involves 2 steps: Delete the public key from My Verizon. You can do that by removing the public key from your online account's passkey settings. Delete the private key from your device. Delete the corresponding private key from your device usually found in your password manager. Reminder: Don't get locked out of your account. Make sure you remember your user ID and password before removing passkeys. See how to remove a passkey for detailed instructions.

What if I have one Verizon ID for my Mobile and Fios accounts?

If you use one Verizon ID for both your Mobile and Fios accounts, a single passkey will sign you in to both, just like a password. If you use different IDs for your Mobile and Fios accounts, you’ll need different passkeys for each.

Which operating systems are compatible with a passkey?

All passkeys are compatible with the latest operating systems on smartphones, tablets, laptops and desktops: Android 9 or later Chrome OS 109 or later iOS 16 or later iPadOS 16 or later macOS Ventura 13 or later Windows 10 or 11

What happens to the passkeys stored in my device if my device is lost or stolen?

If your device is lost or stolen, your device still needs to be unlocked for passkey access: We recommend using biometrics for the best device security. Set up your My Verizon account on your replacement device with the same operating system or password manager, and your passkeys will automatically sync. Good to know: Patterns and PINs can be guessed and are not recommended. Especially if using something predictable, e.g., a "7" pattern, "password" or "1234", etc.

I haven't signed in to My Verizon in a long time. Will I be locked out?

My Verizon mobile accounts can remain dormant (i.e., you haven't signed in) for a maximum of 2 years. After that, you'll be locked out and need to contact us. Exception: If you have Auto Pay set up, your My Verizon account isn't considered dormant even if you don't sign in.

My mobile account is disconnected. Can I still sign in to My Verizon?

If your mobile account is disconnected you can still sign in to My Verizon using your account owner User ID. If you don't have or know your User ID you can sign in to My Verizon on our Sign in to a disconnected account page for 6 months after disconnecting your mobile account. You'll need the mobile number, last name on the account and ZIP code. If you need to pay a bill and your account has been disconnected for more than 6 months, pay it on our Pay my bill page.

How do I register for My Verizon?

Here's how to register for My Verizon: Mobile device accounts: Visit the My Verizon registration page. Visit Register for My Verizon - Website for step-by-step instructions. Smartphones can download the My Verizon app to register. Wireless Home Internet accounts (5G Home, LTE Home, Verizon Home Internet Lite, Wi-Fi Backup): Check your confirmation email for a link to register. If the link isn't accessible: If you haven't activated your service yet, learn how to register via My Verizon App using your order number. After service is activated, you can visit the My Verizon registration page. Fios accounts: Register for My Verizon for your My Verizon for your Fios account using your mobile number, email, Verizon phone number, account number or order number. Important: You can view your mobile and home accounts at the same time with one log in if: You’re on a mobile account (Account Owner, Account Manager or Account Member) You’re the Account Owner of the Home (Fios or Residential) account. You’ve registered each account in My Verizon. See Using one Verizon ID for more information about linking your accounts.

How do I find my mobile number so I can register for My Verizon?

When you register for My Verizon, we ask for the 10-digit mobile number for your Verizon line of service. Here are ways to find your mobile number. Find your mobile number on your sales receipt: Verizon store receipt - The 10-digit mobile number is listed next to each device's image. Authorized Retailer receipt - The 10-digit "Line" number is included for each device. Receipt from your verizon.com order or the My Verizon app - The receipt in the shipping box shows the "Mobile no." for each device. For a smartphone or basic phone, look up the mobile number in the phone's settings after it's been activated with Verizon: Android and basic phones: The path generally is Settings > About phone/device Apple: The path generally is Settings > Phone > My Number For step-by-step instructions to find your mobile number on phones, home internet routers and connected devices (e.g., tablet, hotspot, etc.): Visit our devices page and search for your device. Choose Read help articles on the device's tile. Scroll to the Device ID & Info section on the overview page. Open the page titled View phone number. Before you begin: If you signed up for 5G Home Internet but service isn't activated yet, register on My Verizon using your order number. You'll also need the location code from your sales receipt or your order confirmation email.

How can I find my Verizon account number?

Here’s 2 ways to find your Verizon account number: At the top of your monthly paper bill. Go to your Profile in My Verizon. The account number appears at the top of the page.

How do I delete my login credentials for the My Verizon website and app?

To delete My Verizon login credentials for one or more lines on your account, contact us. You might need to do this if you want to change which line is registered as the Account Owner. Once you delete your login credentials, you can't use the My Verizon website or app to manage your Verizon account. To manage your Verizon account using My Verizon website or app, you must re-register and create new My Verizon credentials. Important: When you re-register, if you had paper-free billing turned on, you must turn it on again or it won't be enabled. If you don't turn on paper-free billing before your next bill is generated, you lose any Auto Pay and paper-free billing discount you may have for that month and until you turn paper-free billing back on.

What's a device nickname?

Each line on your Verizon mobile account is listed by its mobile number. To make your devices easier to recognize, you can give each line a nickname (e.g., "Susan's phone", "John's tablet").

How do I add or change the name of the devices in My Verizon?

To add or change your device nickname(s), go to the Manage devices page in My Verizon and tap or click Edit device nickname. Before you begin: You must be the Account Owner or Account Manager to add or change a device name.

Will assigning a device nickname in My Verizon change my billing information?

No. Assigning a device nickname doesn't change the billing name of your account.

Can I access my Verizon mobile and home accounts with one set of login credentials?

Yes. After you set up one Verizon ID, you can access your mobile* and home accounts at the same time when signed into My Verizon**: My Verizon website: Choose either Mobile or Home in the Account menu. My Verizon app: Choose between Mobile and Home tabs. You can also use one Verizon ID to sign in and manage: Verizon Family Verizon Cloud Fios TV Any Verizon service or app for which you previously had separate logins. Visit how to set up one Verizon ID to learn more. *Verizon LTE Home Internet and 5G Home Internet are delivered by Verizon's wireless network. Manage them under Mobile account in My Verizon. **The My Verizon app is available to customers with mobile, 5G Home Internet, LTE Home Internet and/or Fios services (i.e., Fios Home Internet, Fios Home Phone, Fios TV) only. Those with other services (e.g.., High Speed Internet, DSL, etc.) can use the My Verizon website only.

How do I set up one Verizon ID so I can view my home and mobile accounts at the same time with one login?

You can view your mobile and home accounts at the same time with one log in if: You’re on a mobile account (Account Owner, Account Manager or Account Member). You’re the Account Owner of the Home (Fios or Residential) account. You’ve registered each account in My Verizon. View steps to set up one Verizon ID through your My Verizon mobile account: Set up one Verizon ID in the My Verizon website. Set up one Verizon ID in the My Verizon app. Here's how to set up one Verizon ID through your My Verizon home account: Sign in to your home account on the My Verizon website: Select Account > Account settings. Under Security & Authentication, choose Edit for one Verizon ID and follow the steps. Sign in to your home account on the My Verizon app: On the Me tab, Select Profile and settings. Go to One Verizon ID and follow the prompts.

What will my login credentials be after I set up one Verizon ID to access my mobile and home accounts?

When you set up one Verizon ID, your user ID, password and secret question are based on your current login credentials: User ID: In most cases, your Fios User ID will be your one Verizon ID. We display your one Verizon ID on the confirmation page when you complete setup. You can also use your mobile phone number to sign in. Password and secret question: Your one Verizon ID password and secret question depend on the account you started from. If you signed in to your: Mobile account - Your mobile account's password and secret question are used for your one Verizon ID. Home account - Your home account's password and secret question are used for your one Verizon ID.

How do I change my one Verizon ID user ID, password or secret question?

To change your Verizon user ID credentials visit the Account page in My Verizon (it's called the Me page in the app) and choose Profile and Settings. Go to One Verizon ID and follow the prompts. If you had two-factor authentication for your mobile login, it will still work for your one Verizon ID. You can always add two-factor authentication to your account.

How do I change the Verizon home (Fios) account that's associated with my one Verizon ID?

When you close a Verizon home account, your one Verizon ID remains connected to your deactivated account so you still have access to digital purchases (movies, etc.). Here's what to do if a closed Home account's login is still attached to your one Verizon ID: Contact Customer Service (mobile) and ask to un-register your mobile number from My Verizon. The one Verizon ID becomes the login for your deactivated home (Fios) account. You still have access to purchases you made with your old Verizon home account. Re-register in My Verizon as the Account Owner of your mobile account. Set up your new one Verizon ID.

Can I delete my one Verizon ID and go back to having different logins for My Verizon home and mobile accounts?

Yes. You can go back to having separate logins for your mobile and home My Verizon accounts. Keep in mind that when you remove your one Verizon ID, you must re-register the My Verizon account for which the login credentials were deleted. To go back to having 2 separate logins, call Verizon Customer Service (either home or mobile): If you call Verizon home Customer Service, the representative will delete your User ID and remove My Verizon access from your home account. Your one Verizon ID login credentials remain as the login credentials for your My Verizon mobile account. If you call Verizon mobile Customer Service, the representative will unregister your mobile number from My Verizon. Your one Verizon ID login credentials will remain as the login credentials for your My Verizon home account. Re-register for access to the My Verizon account that was deleted. Register for a My Verizon mobile account. Set a new user ID, password and secret question. These new login credentials will work for all Verizon mobile accounts (e.g., My Verizon website and app, and any Verizon mobile services, Verizon Cloud, etc.). Register for a My Verizon home account. Set a new user ID, password and secret question. These new login credentials will work for all Verizon home accounts (e.g., My Verizon website and app, My Fios app, and any Verizon home services, Fios TV, etc.) Important: When you re-register, if you had paper-free billing turned on, you must turn it on again or it won’t be enabled. If you don't turn on paper-free billing before your next bill is generated, you lose any Auto Pay and paper-free billing discount you may have for that month and until you turn paper-free billing back on.

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Preguntas frecuentes sobre cómo usar My Verizon app y el sitio web My Verizon para tu cuenta móvil

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Información

Administrar

Inicio de sesión

Un ID de Verizon

Central de servicios

Ampliar todo

¿Qué es My Verizon?

¿Qué transacciones puedo realizar en My Verizon?

¿Quién puede administrar mi cuenta móvil en My Verizon?

¿Qué planes necesito tener para usar My Verizon app y el sitio web My Verizon? ¿Hay requisitos para los dispositivos?

¿Qué permisos se necesitan para ejecutar My Verizon app en mi dispositivo?

¿My Verizon app está disponible en español?

¿Qué es una notificación automática? ¿Cómo activos las notificaciones automáticas en My Verizon app?

Ampliar todo

¿Cómo me registro en My Verizon?

¿Cómo encuentro mi número de móvil para registrarme en My Verizon?

¿Cómo encuentro mi número de cuenta de Verizon?

¿Cómo elimino mis credenciales de inicio de sesión del sitio web y la aplicación de My Verizon?

¿Qué es el alias de un dispositivo?

¿Cómo agrego o cambio el nombre de los dispositivos en My Verizon?

¿Asignar un alias de dispositivo en My Verizon cambiará mi información de facturación?

Ampliar todo

Usé la contraseña incorrecta y ahora mi cuenta de My Verizon está bloqueada. ¿Qué puedeo hacer?

¿Qué ocurre si he olvidado la contraseña de My Verizon o necesito cambiar mis credenciales?

¿Qué es una clave de acceso y cómo funciona?

¿Es mejor usar una clave de acceso o una contraseña para el sitio web de My Verizon?

¿Cómo agrego una clave de acceso?

¿Cómo elimino una clave de acceso?

¿Qué pasa si tengo un solo ID de Verizon para mis cuentas de móvil y Fios?

¿Qué sistemas operativos son compatibles con una clave de acceso?

¿Qué pasa con las claves de acceso guardadas en mi dispositivo si se pierde o me lo roban?

No ingresé a My Verizon por mucho tiempo. ¿Me bloquearán el acceso?

Mi cuenta del servicio móvil está desconectada. ¿Aún puedo ingresar a My Verizon?

Ampliar todo

¿Puedo acceder a cuentas del servicio móvil y residencial de My Verizon con un conjunto de credenciales de inicio de sesión?

¿Cómo configuro una identificación de Verizon para poder ver mis cuentas del servicio móvil y residencial al mismo tiempo con un solo inicio de sesión?

¿Cuáles serán mis credenciales de inicio de sesión luego de establecer una identificación única de Verizon para acceder a mis cuentas del servicio móvil y residencial?

¿Cómo cambio mi ID de usuario, contraseña o pregunta secreta de Verizon ID?

¿Cómo cambio la cuenta residencial de Verizon (Fios) asociada a mi identificación única de Verizon?

¿Puedo eliminar mi identificación única de Verizon y volver a tener inicios de sesión diferentes para mis cuentas del servicio residencial y móvil My Verizon?

Ampliar todo

¿Qué es la Central de servicios en My Verizon?

¿Cómo llego a la Central de servicios en My Verizon app o el sitio web de My Verizon?

¿Cómo creo una solicitud de asistencia?

¿Cuándo puedo esperar una respuesta de Verizon sobre mi solicitud de asistencia?

¿Puedo hacer un seguimiento del estado de mi solicitud de asistencia en la Central de servicios?

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Preguntas frecuentes sobre cómo usar My Verizon app y el sitio web My Verizon para tu cuenta móvil

¿Qué es My Verizon?

¿Qué transacciones puedo realizar en My Verizon?

¿Quién puede administrar mi cuenta móvil en My Verizon?

¿Qué planes necesito tener para usar My Verizon app y el sitio web My Verizon? ¿Hay requisitos para los dispositivos?

¿Qué permisos se necesitan para ejecutar My Verizon app en mi dispositivo?

¿My Verizon app está disponible en español?

¿Qué es una notificación automática? ¿Cómo activos las notificaciones automáticas en My Verizon app?

¿Cómo me registro en My Verizon?

¿Cómo encuentro mi número de móvil para registrarme en My Verizon?

¿Cómo encuentro mi número de cuenta de Verizon?

¿Cómo elimino mis credenciales de inicio de sesión del sitio web y la aplicación de My Verizon?

¿Qué es el alias de un dispositivo?

¿Cómo agrego o cambio el nombre de los dispositivos en My Verizon?

¿Asignar un alias de dispositivo en My Verizon cambiará mi información de facturación?

Usé la contraseña incorrecta y ahora mi cuenta de My Verizon está bloqueada. ¿Qué puedeo hacer?

¿Qué ocurre si he olvidado la contraseña de My Verizon o necesito cambiar mis credenciales?

¿Qué es una clave de acceso y cómo funciona?

¿Es mejor usar una clave de acceso o una contraseña para el sitio web de My Verizon?

¿Cómo agrego una clave de acceso?

¿Cómo elimino una clave de acceso?

¿Qué pasa si tengo un solo ID de Verizon para mis cuentas de móvil y Fios?

¿Qué sistemas operativos son compatibles con una clave de acceso?

¿Qué pasa con las claves de acceso guardadas en mi dispositivo si se pierde o me lo roban?

No ingresé a My Verizon por mucho tiempo. ¿Me bloquearán el acceso?

Mi cuenta del servicio móvil está desconectada. ¿Aún puedo ingresar a My Verizon?

¿Puedo acceder a cuentas del servicio móvil y residencial de My Verizon con un conjunto de credenciales de inicio de sesión?

¿Cómo configuro una identificación de Verizon para poder ver mis cuentas del servicio móvil y residencial al mismo tiempo con un solo inicio de sesión?

¿Cuáles serán mis credenciales de inicio de sesión luego de establecer una identificación única de Verizon para acceder a mis cuentas del servicio móvil y residencial?

¿Cómo cambio mi ID de usuario, contraseña o pregunta secreta de Verizon ID?

¿Cómo cambio la cuenta residencial de Verizon (Fios) asociada a mi identificación única de Verizon?

¿Puedo eliminar mi identificación única de Verizon y volver a tener inicios de sesión diferentes para mis cuentas del servicio residencial y móvil My Verizon?

¿Qué es la Central de servicios en My Verizon?

¿Cómo llego a la Central de servicios en My Verizon app o el sitio web de My Verizon?

¿Cómo creo una solicitud de asistencia?

¿Cuándo puedo esperar una respuesta de Verizon sobre mi solicitud de asistencia?

¿Puedo hacer un seguimiento del estado de mi solicitud de asistencia en la Central de servicios?

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