Question 1

What is the Netflix Standard with ads & Max (With Ads) plan?

Accepted Answer

Netflix is a streaming service with unlimited TV shows, movies, and more. You can watch as much as you want, whenever you want. There's always something new to discover every week made just for you. A Netflix Standard with ads plan is a $6.99/month value. Max has it all. Stream HBO, iconic series, hit movies, fresh originals, family favorites, breaking news and more. Discover the best entertainment for every mood. Max With Ads plan is a $9.99/month value.

Question 2

What is the Netflix & Max (With Ads) $10/month perk?

Accepted Answer

When you have an eligible mobile phone or home internet plan, you can get both Netflix Standard with ads and Max (With Ads plan) through Verizon for $10/month. That's a $6.98/month savings. With the the Netflix & Max (With Ads) bundle, you can stream a wide variety of content on both services, including award-winning TV shows, movies, family favorites and more. Good to know: You can link your existing Netflix account and its plan to this perk. You must first register your perk to link your existing Netflix account to your Verizon bill. Learn more about how to link your existing Netflix accounts or manage multiple Netflix account. If you have an existing Max account, you must replace it with your Netflix & Max (With Ads) perk during the Max (With Ads plan) registration. Learn more about how to manage your existing Max account or Max through a third party account. One Netflix & Max (With Ads) perk is available per eligible mobile phone line, 5G Home Internet or LTE Home Internet line or Fios Home Internet account. Subject to Netflix & Max (With Ads) perk Terms & Conditions. Looking for just Netflix or just Max? Visit our +play page to learn how to get Netflix or Max individually through Verizon.

Question 3

Am I eligible to add the Netflix & Max (With Ads) bundle perk?

Accepted Answer

The Netflix & Max (With Ads) $10/month perk can be added to these monthly plans: Mobile phone plans - Unlimited Ultimate, Unlimited Plus and/or Unlimited Welcome*. You can add 1 perk per line. The $10/month per line charge appears on your mobile bill. 5G Home, LTE Home - 5G Home, 5G Home Plus, LTE Home, LTE Home Plus. You can add 1 perk per line. The $10/month charge appears on your mobile bill. Fios Home Internet plans - You can add 1 perk to an account that has an eligible plan. The $10/month charge appears on your Fios Home Internet bill. Fios Classic standalone plans aren't eligible for this perk. Note: You can only access the perks that are available with your plan. *If you have Welcome Unlimited you can also add perks in My Verizon. Welcome Unlimited is no longer available to add to your account.

Question 4

I have mobile phone plans and Verizon Home Internet. Can I add perks to both?

Accepted Answer

If you have mobile phone lines and also: 5G Home or LTE Home - You can add one of each perk to each of your phone lines and your home internet line. We'll let you know if you've already purchased a perk for one of your lines before you purchase it again. An eligible Fios Home Internet plan - You can add a perk to each of your mobile phone lines and also the same perk to your Fios account.

Question 5

When I have the Netflix & Max (With Ads) $10/month perk subscription, can I change to Netflix without ads?

Accepted Answer

Yes. When you have the Netflix & Max (With Ads) $10/month perk, you can upgrade at any time to a Netflix Standard or Premium plan. These don't have ads. The change will be effective immediately. Make the Netflix plan changes by visiting your Netflix Account.* You'll be charged the difference between the current retail prices of Netflix Standard with ads and the Netflix Standard or Premium plans. The updated charge will appear in the Services & perks section of your Verizon bill. *You can also visit your Netflix account to change back to the Standard with Ads subscription.

Question 6

When I have the Netflix & Max (With Ads) $10/month perk subscription, can I change to Max without ads?

Accepted Answer

Yes. When you have the Netflix & Max (With Ads) $10/month perk, you can upgrade your Max (With Ads) plan at any time to: A Max Ad-Free plan - You'll be billed an additional $11/month. An Ultimate Ad-Free plan - You'll be billed an additional $15/month. You can also change back to a Max (With Ads) plan. The updated charge appears in the Services & perks section of your Verizon bill. Make Max plan changes by visiting your Max account. The change will be effective immediately.

Question 7

How do I get the Netflix & Max (With Ads) perk?

Accepted Answer

You can get the Netflix & Max (With Ads) perk when you sign up for an eligible mobile phone or home internet plan. Or when you have an eligible plan, you can add the perk anytime in My Verizon. Sign into either your: Mobile account (phone and/or wireless home internet) - Select Services & perks and scroll down to view perks your plan is eligible for. Choose a perk. Fios account - Perks your plan is eligible for display under Recommended perks. Choose a perk. Select the line to add the perk to. Follow the prompts to add and register the perk. Keep in mind: Only Account Owners and Account Managers can add and remove perks. Anyone on the account can register perks. Learn about managing account roles. You can only access the perks that are available with your plan. Watch our videos to learn more about adding perks to your myPlan mobile plan or myHome home internet plan: myPlan: Enroll in myPlan and activate your perks myPlan: Removing and adding perks post enrollment myHome: How to add perks For step-by-step perk enrollment instructions visit: My Verizon App - Manage Perks or My Verizon Website - Manage Perks (Mobile and 5G/LTE Home only)

Question 8

How do I access my Netflix & Max subscriptions after I get the Netflix & Max (With Ads) perk?

Accepted Answer

After enrolling in the Netflix & Max (With Ads) perk, we'll send you registration instructions. To use Netflix and Max (With Ads) you must complete registration of the Netflix & Max subscriptions separately and must complete the registration process on the Netflix or Max websites. Watch our video How to register your Netflix & Max (With Ads) perk. For step-by-step registration visit: Register Netflix & Max (With Ads) Perk - My Verizon Website (Mobile and 5G Home/LTE Home only) Register Netflix & Max (With Ads) Perk - My Verizon app (Mobile and 5G Home/LTE Home only)

Question 9

I already have a Netflix account. Can I get the Netflix & Max (With Ads)  $10/month perk?

Accepted Answer

Yes. If you have a Netflix plan you can link this subscription to your perk. When you begin registration, just enter your existing Netflix login credentials to link your existing Netflix account to your perk. Once completed, you will no longer be billed by Netflix. Contact Netflix directly for any questions about Netflix billing for your existing Netflix account.

Question 10

I already have a Max account through Max. Can I get the Netflix & Max (With Ads) $10/month perk?

Accepted Answer

Yes. If you have an existing Max account through Max, you must replace that account with your Netflix & Max (With Ads) perk during registration of Max (With Ads plan). You continue to be charged separately for any existing Max account until you replace that account with your Netflix & Max (With Ads) perk. Learn how to add your Netflix & Max (With Ads) perk. Important: When you register Max through the Verizon perk: Any free trial or promos for Max you got outside of Verizon are lost. Any add-ons (e.g., Max B/R Sports Add-On, etc.) are not carried over. Any long-term subscriptions directly through Max (multi-month, annual, etc.) are canceled by Max and refunded to you.

Question 11

I already have a Netflix subscription that I bought on +play or with another line. Can I get the Netflix & Max (With Ads) $10/month perk?

Accepted Answer

Yes. Here's what happens when you already have Netflix bought through +play or with another line: When registering the Netflix subscription you must use a new Netflix username and you'll have 2 separate subscriptions billed by Verizon. You can manage your original Verizon-billed subscriptions through +play or with myPlan. Your new Netflix & Max (With Ads) perk won't automatically replace other Verizon-billed Netflix subscriptions. Contact Netflix directly for any questions about billing for any of your other existing Netflix accounts.

Question 12

I already have a Max subscription that I bought on +play or through a third party. Can I get the Netflix & Max (With Ads) $10/month perk?

Accepted Answer

Yes. Here's what happens when you already have Max (With Ads, Ad-Free or Ultimate Ad-Free) bought through +play or another third party (i.e., not through Max): When you enroll in the perk and register Max: A separate Max account is created which is billed through Verizon. You then have both your original Max account and your new Max perk plan and account. You must manage the original account with the third party if you don't want multiple accounts. Your new Max perk plan and account won't automatically replace the original account. Note: The above applies whether you enroll in the perk subscription using the same email address or a different email address than you used for your original Max account.

Question 13

I already have a Max plan. When I register my perk subscriptions, will my existing plan's promotions or add-ons carry over to the Max subscription that will now be billed through Verizon?

Accepted Answer

No. When you enroll in the perk and sign up for Max using the same email address you used with the original subscription: Any free trial or promo for Max you got outside of Verizon doesn't carry over to the Verizon perk subscription. Any add-ons (e.g., Max B/R Sports Add-On, etc.) aren't carried over when you change to the Verizon perk. Any long-term subscriptions direct through Max (multi-month, annual, etc.) are canceled by Max and refunded to you.

Question 14

I have the +play Monthly Credit perk. Can I use those monthly credits to pay for the Netflix & Max (With Ads) perk?

Accepted Answer

No. The +play Monthly Credit perk can't be used for subscriptions that are being billed to your Verizon account. You can apply the +play Monthly Credit perk when you have an individual Netflix and/or Max subscription* through +play. That's because those charges appear on your credit/debit card statement (e.g., "Verizon +play Duolingo") and not on your Verizon bill. Learn more about +play. An online platform that lets Verizon customers centralize their streaming subscription services. *You can have the Netflix & Max (With Ads) subscriptions at the same time you have these subscriptions separately through +play.

Question 15

How does the Netflix & Max (With Ads) perk billing work?

Accepted Answer

Here's how it works when you add the Netflix & Max (With Ads) perk to your eligible plan: Billing starts when the eligible mobile line or home internet plan line is active and you order the perk. The $10/month per line charge appears on your: Mobile bill if the perk is added to your mobile phone line, 5G Home, 5G Home Plus, LTE Home or LTE Home Plus plan. Fios Home Internet bill if the perk is added to your Fios Home Internet account. You will have access to the perk as soon as billing starts by activating each subscription. The perk renews automatically until you cancel it. You can cancel your perk subscription anytime in My Verizon.

Question 16

How do I manage my Netflix account when I have the Netflix & Max (With Ads) perk?

Accepted Answer

When you have the Netflix & Max (With Ads) perk you can manage your accounts by visiting your Netflix Account page. There, you can manage your Netflix plan, update login information, set Parental Controls, manage subtitles, language and playback settings and more. For more information visit the Netflix Help Center.

Question 17

How do I manage my Max account when I have the Netflix & Max (With Ads) perk?

Accepted Answer

When you have the Netflix & Max (With Ads) perk you can manage your Max account by visiting the Max Help Center, Account & Sign in. There, you can change your email, password or name, manage your Max devices, help keep your account secure and more.

Question 18

What happens to my Netflix and Max subscription if I cancel my $10/month perk?

Accepted Answer

If you cancel your Netflix & Max (With Ads) perk during the billing period, you can use your perk until the end of the perk subscription period. The $10 charge for that month isn't refunded or prorated. Netflix: If you upgraded your Netflix perk subscription to a Netflix Standard or Premium subscription, when you cancel the perk the upgraded subscription is canceled at the end of the billing period. If you had a Netflix subscription before you got the Netflix & Max (With Ads) perk, that subscription may automatically resume. To cancel: Mobile phone, 5G Home, LTE Home accounts - Visit My Verizon, then select Services & perks to manage the perk. For step-by-step perk un-enrollment instructions visit: My Verizon app - Manage Perks or My Verizon Website - Manage Perks. Fios Home Internet account - Visit My Verizon. On your homepage, scroll down to view your perks. Select the perk to manage.

Question 19

What happens to my Netflix and Max subscriptions if I change or cancel my eligible plan?

Accepted Answer

Here's what happens if you change or cancel your eligible plan. If you: Change the line with the perk from a qualifying plan to another qualifying plan, your perk won't change. Cancel your qualifying Verizon line, or change to a non-qualifying plan, your Netflix and Max subscriptions through Verizon end immediately. You can re-subscribe directly with Netflix and/or Max. If you had a Netflix and/or Max subscription before having the Netflix & Max (With Ads) perk subscription, those subscriptions may automatically resume. You can change or cancel your plan anytime through My Verizon.

Question 20

What happens to my Netflix and Max subscriptions if I cancel or suspend my Verizon service account?

Accepted Answer

If you cancel the Verizon mobile or home internet service your perk is associated with, your perk is canceled. The $10 perk charge isn't refunded. You can use each perk subscription until the end of the perk subscription period, then the perk subscriptions cancel. Important: If you have a payment method (e.g., credit card, debit card, etc.) on file with Netflix, Netflix may resume your account subscription and charge that previous method of payment. If you don't have a payment method on file with Netflix, your Netflix account goes on hold. To keep using these services, visit your Netflix Account and add a new method of payment. If you suspend your service without billing: During the perk subscription period, you keep the perk and continue to be charged $10/month. At the end of the subscription period, the subscriptions don't renew and you won't have access to the Netflix and Max subscriptions through Verizon.

Question 21

How do I watch Netflix when I have this perk?

Accepted Answer

After you register your perk subscription, you can access your streaming content by signing in to your Netflix account, on any Netflix capable device, with the login you used when you registered. Note: Netflix shows are only available on Netflix. *Netflix is available on many internet-connected devices (e.g., set-top boxes, smart TVs, computers, gaming consoles, smartphones, tablets, etc. For a full list visit the Netflix website.

Question 22

How do I watch Max when I have this perk?

Accepted Answer

After you register your perk subscription, you can access your streaming content by: Signing in to your Max account. Either: Download and open the Max app.* Sign into your Max account on a web browser. Sign in with the login you used when you activated the perk subscription. Set up your profile (if you don't already have one). *To see which devices support the Max app, visit the Max help page and search "devices."

Question 23

When signing up, I linked the wrong Netflix account to my Netflix & Max (With Ads) perk. What should I do?

Accepted Answer

If you connected the wrong Netflix account to your Verizon perk, contact Netflix customer service for help. You'll need to provide the email address for the Netflix account that's incorrectly linked. To get the email address, visit the My Verizon Services & perks page. Choose the Netflix & Max perk, click Manage, then Get Support with Netflix.

Question 24

I have a Netflix account but I can't sign in to link to my Netflix & Max (With Ads) perk. What should I do?

Accepted Answer

Here's what to do If you can't sign in to link your existing Netflix account to your Netflix & Max (With Ads) perk: If you know the email address you originally used to sign up for Netflix, visit Netflix login help to reset your password. If you don't know the email address you originally used to sign up for Netflix, or believe you may have mistyped it, check to see if you're signed into Netflix on the device you used to sign up. If so, you can locate and update your sign in information. If you need more support contact Netflix customer service.

Question 25

I linked a Netflix account to my perk but don't remember my email address to sign in on other devices. What should I do?

Accepted Answer

If you can't remember which email address you used for your Netflix account you can either: Check to see if you're still signed in on the device you used to link an account. If so, access your account details to find the email address. In My Verizon, visit your Services & perks page. Choose the Netflix & Max perk. Click Manage, then Get Support with Netflix. You'll be sent to a sign-in page with your email address pre-populated. From here you can sign in to your account and update your email address as needed.

Question 26

How can I contact Netflix or Max for customer support?

Accepted Answer

You can contact: Verizon customer support for questions about eligibility, enrolling in the perk or charges on your Verizon bill. Netflix and/or Max directly for help with your plan and account: The Netflix Help Center The Max Help Center

Preguntas frecuentes sobre el beneficio de Netflix y Max (Con Comerciales) con ciertos planes móviles y de internet residencial

¿Qué es el plan de Netflix Estándar con comerciales y Max (Con Comerciales)?

¿Qué es el beneficio de Netflix y Max (Con Comerciales) de $10/mes?

¿Soy elegible para agregar el beneficio del paquete de Netflix y Max (Con Comerciales)?

Tengo planes de teléfono móvil e internet residencial de Verizon. ¿Puedo agregar beneficios a ambos?

¿Puedo cambiar a Netflix sin comerciales si tengo la suscripción al beneficio de Netflix y Max (Con Comerciales) de $10/mes?

¿Puedo cambiar a Max sin comerciales si tengo la suscripción al beneficio de Netflix y Max (Con Comerciales) de $10/mes?

¿Cómo obtengo el beneficio de Netflix y Max (Con Comerciales)?

¿Cómo accedo a mis suscripciones de Netflix y Max después de obtener el beneficio de Netflix y Max (Con Comerciales)?

Ya tengo una cuenta de Netflix. ¿Puedo obtener el beneficio de Netflix y Max (Con Comerciales) de $10/mes?

Ya tengo una cuenta de Max a través de Max. ¿Puedo obtener el beneficio de Netflix y Max (Con Comerciales) de $10/mes?

Ya tengo una suscripción a Netflix que compré en +play o con otra línea. ¿Puedo obtener el beneficio de Netflix y Max (Con Comerciales) de $10/mes?

Ya tengo una suscripción a Max que compré en +play o a través de terceros. ¿Puedo obtener el beneficio de Netflix y Max (Con Comerciales) de $10/mes?

Ya tengo un plan de Max. Cuando registre las suscripciones de mis beneficios, ¿las promociones o servicios adicionales de mi plan actual se transferirán a la suscripción de Max que ahora se facturará a través de Verizon?

Tengo el beneficio del crédito mensual de +play. ¿Puedo usar esos créditos mensuales para pagar el beneficio de Netflix y Max (Con Comerciales)?

¿Cómo puedo ver Netflix si tengo este beneficio?

¿Cómo veo Max si tengo este beneficio?

¿Cómo funciona la facturación del beneficio de Netflix y Max (Con Comerciales)?

¿Cómo administro mi cuenta de Netflix si tengo el beneficio de Netflix y Max (Con Comerciales)?

¿Cómo administro mi cuenta de Max si tengo el beneficio de Netflix y Max (Con Comerciales)?

¿Qué ocurre con mi suscripción a Netflix y Max si cancelo mi beneficio de $10/mes?

¿Qué ocurre con mis suscripciones a Netflix y Max si cambio o cancelo mi plan elegible?

¿Qué ocurre con mis suscripciones a Netflix y Max si cancelo o suspendo mi cuenta de servicio de Verizon?

Al inscribirme, vinculé una cuenta de Netflix incorrecta a mi beneficio de Netflix y Max (Con Comerciales). ¿Qué debería hacer?

Tengo una cuenta de Netflix, pero no puedo iniciar sesión para vincularla a mi beneficio de Netflix y Max (Con Comerciales). ¿Qué debería hacer?

He vinculado una cuenta de Netflix a mi beneficio, pero no recuerdo mi dirección de correo electrónico para iniciar sesión en otros dispositivos. ¿Qué debería hacer?

¿Cómo puedo ponerme en contacto con Netflix o Max para obtener asistencia al cliente?

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