How do I cancel my 5G Home Internet service?

To discontinue your 5G Home Internet service you can: In My Verizon, choose Chat with us. Type "Cancel" into the "Ask a question" box. Follow the prompts to disconnect your service or choose to chat with a live agent. Call Customer Service before disconnecting to see if you qualify for additional savings.

How do I return Verizon's 5G Home Internet equipment after I cancel my service?

Visit our 5G Home & LTE Home equipment return FAQs to learn: How to send back the Verizon-owned equipment (router and/or receiver, Wi-Fi extender, and the power adapter and Ethernet cable that came with that equipment). Condition requirements for returned equipment. Charges for unreturned equipment.

How do I suspend my 5G Home Internet service when I go on vacation?

You can pause your 5G Home Internet service for up to 90 days: The suspension service is $10/month and is allowed only once every 12 months. To suspend 5G Home Internet service choose Vacation Suspension on the Suspend page in My Verizon. While your service is suspended: The router won’t connect to the Verizon network. Any Wi-Fi connected devices in your home won’t have internet access through Verizon. Monthly charges for suspension and regular service are billed only for the days you suspend or reconnect. Reconnect service on the Suspend page in My Verizon when you return.* We’ll automatically reconnect your service on day 91 if you don’t reconnect before the 90 days. Keep in mind: You can only use 5G Home Internet service equipment at your service address. *It can take up to an hour for your service to return.

What if I need help with the 5G Home Internet router?

Here’s how to tell which 5G Home Internet router you have. Choose your device on our Device Troubleshooting page to get help with the home internet equipment.

How do I test the upload and download speeds of the router?

To test your Home Internet speeds, connect to the router and then run a speed test online. Learn about router speed tests: Test internet speed in the My Verizon app or Verizon Home app. Test speed and signal strength in My Verizon website.

I have a Verizon Internet Gateway. Where can I place the device to get the best and strongest 5G network signal?

To find the place in your home with the strongest signal for the Verizon Internet Gateway: In the My Verizon app, tap the Home tab. Choose the Verizon Internet Gateway image to open the Home Internet page. Tap the message at the top of the page, either: Prefer a different setup spot? Try to find a stronger signal. Try to find a 5G signal. Follow the prompts to find the location with the best signal strength for your router. Good to know: This process is only available with the Verizon Internet Gateway.

Why can't I see local channels when I’m streaming video on 5G Home Internet?

Streaming services (like e.g., YouTube TV, Hulu Live) distribute channels based on an estimate of your location. If you’re not seeing local news or can’t get local sports, update your location settings with each provider. Check your location setting in your ervice providers app: YouTube TV Hulu Live DirecTV Stream Fubo Paramount + (CBS) Peacock (NBC) Sling TV - 888-309-0838

Verizon sent me a replacement router. What does setup of the replacement involve?

If you’re setting up a replacement router, make sure the old one is plugged in while you begin to set up the new one, then: Dial 1-877-807-4646 from a Verizon mobile phone to activate the replacement router. Enter your 4-digit Verizon mobile account PIN and Internet Gateway mobile number (not your mobile phone number). After you've followed the call prompts, follow the setup instructions in the box. If you need help setting up your replacement router, contact us.

How does the SON feature help my devices stay connected to the Verizon wireless Home Internet router?

Verizon Home Internet routers have a Self-Optimizing Network feature (SON) turned ON by default: When SON is on, one network name (SSID) displays. SON automatically manages device connections to provide the best available Wi-Fi network conditions. SON moves device connections as needed, between the 2.4 GHz and 5 GHz Wi-Fi signals: With SON on, you see only the name and password of your 2.4 GHz band. Note: This is the same name and password that’s printed on the back or bottom of the router. The 5 GHz band is still active and used by the SON, even though you don’t see it listed. SON automatically steers your connected device to the quickest path: SON manages your device connection when you’re moving around the house. If an element (such as a Wi-Fi extender) in your home Wi-Fi network goes down, SON re-routes to the best available connection. SON identifies and fixes Wi-Fi problems automatically, to improve performance.

How can I improve the Wi-Fi signal if it's weak in some parts of my home?

If you're experiencing a weak signal or dead spots in areas of your home, use the Wi-Fi Signal Analyzer.* This feature of My Verizon app measures Wi-Fi signal strength throughout your home. Here's how to use it: Open the My Verizon app. Tap the Home tab. Tap your 5G Home Internet router. From the "Tools" section, tap Wi-Fi Analyzer. From the Wi-Fi Signal Analyzer screen, tap Get started, then follow the prompts. If you're still having Wi-Fi coverage issues, Wi-Fi extenders can help expand coverage in hard-to-reach areas of your home: If you already have an extender, repositioning it may help. If needed, you can install up to 5 extenders (additional charges apply). Shop the latest Wi-Fi extenders. Good to know: The 5G Home Ultimate plan includes Whole-Home Wi-Fi. Whole-Home Wi-Fi Plus can be added for an additional charge. Learn more by visiting our Whole-Home Wi-Fi with 5G Home Ultimate or LTE Home Plus FAQs. *Not yet available for Verizon Internet Gateway model WNC-CR200A. **The tabs you see vary based on your account services.

How do I get Verizon Cloud storage with my 5G Home Internet plan?

When you have 5G Home Internet, you can add an Unlimited Cloud Storage perk to your plan. Choose either: Unlimited Individual Cloud storage perk - $10/month. Provides unlimited storage for 1 user. Unlimited Group Cloud storage perk - $15/month. Share with up to 4 other people. Learn more about Verizon Cloud and how to use Verizon Cloud.

How do I set up Verizon Cloud when I have 5G Home, 5G Home Plus or 5G Home Ultimate?

Here's how to set up Verizon Cloud when you have 5G Home, 5G Home Plus or 5G Home Ultimate: Use these steps to register the new 5G Home line in My Verizon, using your email address as your username. Use a link below to download the Verizon Cloud app: Get the Mac desktop app or get the Windows desktop app. Important: If your account also has a mobile phone line(s), you can only set up Verizon Cloud through the desktop app. Once set up, you can get Verizon Cloud on your smartphone by sending a member invite through the Verizon Cloud desktop app to your mobile number. Mobile - Verizon Cloud may already be installed on your mobile device. If not, download it: Apple® App Store®, Google Play™ (smartphones, tablets). Use your new 5G Home line's My Verizon email address username and password to sign into the Verizon Cloud desktop or smartphone app and set up your Verizon Cloud account.

I have mobile phone service that’s not with Verizon, but I have 5G Home Ultimate for my home internet. Can I use Verizon Cloud Unlimited Group on my device?

Yes. If you have a 5G Home Ultimate line only (and no Verizon mobile service), you can use Verizon Cloud Unlimited Group. Follow these steps: Use the My Verizon username and password to sign in to the Verizon Cloud apps on your smartphone or desktop. Set up Verizon Cloud Unlimited Group.

What happens to my Verizon Cloud subscription if I change or cancel my 5G Home Internet service?

Cloud is automatically removed from your account if you either: Cancel your 5G Home Internet Change to a home internet plan that doesn't include Verizon Cloud Be sure to download your files to your computer or portable storage device before changing or canceling your Verizon Home Internet plan. You should know: After canceling 5G Home Internet service, you can restore access to your data by enrolling within 30 days in Unlimited Cloud Storage through your Service & Perks in My Verizon. (Verizon Cloud 600 GB is not available when you have 5G Home Internet.)

I just switched from an LTE Home Internet plan to a 5G Home Internet plan. How do I activate my new 5G Home Internet plan?

To activate your new 5G Home Internet plan, you must reboot the Verizon Internet Gateway router. Here's how to reboot: Unplug the device, wait 10 seconds and plug it back in. A pulsing, white light displays for about 3 minutes. When the pulsing, white light turns solid, press and hold the WPS (pairing) button for 5 seconds, then release. This puts the router in Setup Mode. When a solid white LED light displays, your new plan is in effect. If the solid white LED doesn't display, refer to Verizon Internet Gateway - Activate / Set Up Device. Learn more about Verizon Internet Gateway status indicators. Keep in mind: If you can't activate the 5G Home Internet plan or decide to keep the LTE Home Internet* plan, you have 30 days to change back. You can change back to the LTE Home Internet* plan in My Verizon or by contacting us. After 30 days, whether you can change to the LTE Home Internet* plan will depend on service availability in your location. *LTE Home and LTE Home Plus Internet plans are no longer available to add to accounts.

How do I install and set up wireless 5G Home Internet?

Learn how to install and set up your Verizon 5G Home Internet.

How can I improve my home internet coverage in hard to reach places?

Verizon offers Whole-Home Wi-Fi* to help improve coverage in hard-to-reach areas of your home: Verizon Whole-Home Wi-Fi is included with 5G Home Ultimate and offers 1 Wi-Fi extender.** Upgrade to Verizon Whole-Home Wi-Fi Plus for an additional $5/month (plus taxes & surcharges) and get up to 3 Wi-Fi extenders. Learn more by visiting our Whole-Home Wi-Fi FAQs. *Available in select areas. **Verizon owns the equipment provided with your plan, including the router and Wi-Fi Extender. If you choose to disconnect service, you must return equipment within 30 days or you'll incur an unreturned equipment fee(s). Learn more by visiting our 5G Home & LTE Home equipment return FAQs.

Does the 5G Home Internet router have a phone number? Where can I find it?

Yes. Each device that connects to the Verizon wireless network has its own "phone" number. We create a mobile number for your router when you order Verizon 5G Home Internet: The router's number becomes active when we ship the equipment to you. You can't use the router's number to make calls or send/receive text messages. Find your 5G Home Internet mobile number: In your confirmation email. On your bill where the 5G Home router is listed. Visit our Home Devices Support page and choose your router to find support articles.

How do I set up My Verizon to manage my home internet account?

If you don’t already have My Verizon to manage your Verizon account, set up access after your home internet is installed: If the 5G Home router is the only device on your account, use the router’s mobile number to sign in to My Verizon on your computer or the My Verizon app. You can create a User ID to sign in with instead of the mobile number. Learn how to set up a User ID in My Verizon. Create a password. Good to know: Learn about managing your home internet service with the Verizon Home app.

Is 5G Home Internet compatible with other landline services in my home?

Some versions of 5G Home Internet that use wired cable aren't compatible with other services like cable/wired TV, voice (e.g., VoIP) or internet services.

I’m moving to a new address. Can I take my 5G Home Internet service with me when I move?

You may be able to transfer your home internet service to your new residence. It’s important to contact us before you move* to check service availability, discuss equipment needs and potential plan changes. You can either: Call 1-877-807-4646. Check service availability online. Enter your new address and choose Get Started. Sign in to My Verizon to check service availability and start the service transfer process. *We recommend you contact us at least 2 weeks before you move.

If Verizon Home Internet is available at my new address, what’s next?

When you contact us, if Verizon Home Internet is available at your new address we’ll let you know: If you can bring the current home internet equipment with you: Remember to pack the power adapter, cables and accessories if so. If you must switch to new equipment: We recommend you place your order at least 2 weeks before moving to ensure timely delivery of the new equipment. Self setup for 5G Home Internet is quick and easy. The equipment arrives in 2-4 business days. Learn about returning Verizon home internet equipment. Visit the Verizon Home Internet (Wireless) Terms of Service for more information and equipment condition requirements. Learn what to do if you need to cancel your Verizon 5G Home Internet service.

Can I use the Verizon Home Internet equipment or service at a different location without notifying Verizon?

No. Verizon Home Internet equipment and service is registered to your qualified service address and relocating your service requires Verizon authorization and address requalification. Unauthorized use or relocation may result in service interruption or termination. If a location change is detected: We may send a message asking you to contact us to resolve the issue. This message provides a link that guides you through possible solutions, including contacting us. Your internet speed may be reduced until the issue is resolved. Be sure to contact us to talk about your home internet service options before you change locations.

Por inactividad, tu sesión finalizará en unos 2 minutos. Extiende tu sesión haciendo clic en Aceptar a continuación.

Por inactividad, tu sesión ha expirado. Vuelve a iniciar sesión para continuar.

Preguntas frecuentes sobre cómo usar 5G Home Internet móvil

Encuentra más temas en Asistencia adicional.

Información

Mudanza

5G Home y Verizon Cloud

Cancela/Devuelve/Suspende

Solución de problemas

Ampliar todo

Acabo de cambiarme de un plan de internet residencial LTE a un plan 5G Home Internet. ¿Cómo activo mi nuevo plan 5G Home Internet?

¿Cómo instalo y configuro el servicio móvil 5G Home Internet?

¿Cómo puedo mejorar la cobertura de mi internet residencial en casa en lugares de difícil acceso?

¿El router 5G Home Internet tiene un número telefónico? ¿Dónde puedo encontrarlo?

¿Cómo configuro My Verizon para administrar mi cuenta de Internet residencial?

¿Es 5G Home Internet compatible con otros servicios de línea telefónica fija en tu hogar?

Ampliar todo

Me estoy mudando a una nueva dirección. ¿Puedo llevar conmigo mi servicio 5G Home Internet?

Si Verizon Home Internet está disponible en mi nueva dirección, ¿qué sigue?

¿Puedo usar el equipo o el servicio de Verizon Home Internet en una ubicación diferente sin notificar a Verizon?

Ampliar todo

¿Cómo obtengo Verizon Cloud con mi plan 5G Home Internet?

¿Cómo configuro Verizon Cloud cuando tengo 5G Home, 5G Home Plus o 5G Home Ultimate?

Tengo un servicio de teléfono móvil que no es de Verizon, pero tengo 5G Home Internet Ultimate para mi internet residencial. ¿Puedo usar Verizon Cloud Unlimited Group en mi dispositivo?

¿Qué ocurre con mi suscripción a Verizon Cloud si cambio o cancelo mi servicio de 5G Home Internet?

Ampliar todo

¿Cómo cancelo mi servicio 5G Home Internet?

¿Cómo devuelvo el equipo 5G Home Internet de Verizon luego de cancelar el servicio?

¿Cómo suspendo mi servicio 5G Home Internet cuando me voy de vacaciones?

Ampliar todo

Preguntas frecuentes sobre cómo usar 5G Home Internet móvil

Acabo de cambiarme de un plan de internet residencial LTE a un plan 5G Home Internet. ¿Cómo activo mi nuevo plan 5G Home Internet?

¿Cómo instalo y configuro el servicio móvil 5G Home Internet?

¿Cómo puedo mejorar la cobertura de mi internet residencial en casa en lugares de difícil acceso?

¿El router 5G Home Internet tiene un número telefónico? ¿Dónde puedo encontrarlo?

¿Cómo configuro My Verizon para administrar mi cuenta de Internet residencial?

¿Es 5G Home Internet compatible con otros servicios de línea telefónica fija en tu hogar?

Me estoy mudando a una nueva dirección. ¿Puedo llevar conmigo mi servicio 5G Home Internet?

Si Verizon Home Internet está disponible en mi nueva dirección, ¿qué sigue?

¿Puedo usar el equipo o el servicio de Verizon Home Internet en una ubicación diferente sin notificar a Verizon?

¿Cómo obtengo Verizon Cloud con mi plan 5G Home Internet?

¿Cómo configuro Verizon Cloud cuando tengo 5G Home, 5G Home Plus o 5G Home Ultimate?

Tengo un servicio de teléfono móvil que no es de Verizon, pero tengo 5G Home Internet Ultimate para mi internet residencial. ¿Puedo usar Verizon Cloud Unlimited Group en mi dispositivo?

¿Qué ocurre con mi suscripción a Verizon Cloud si cambio o cancelo mi servicio de 5G Home Internet?

¿Cómo cancelo mi servicio 5G Home Internet?

¿Cómo devuelvo el equipo 5G Home Internet de Verizon luego de cancelar el servicio?

¿Cómo suspendo mi servicio 5G Home Internet cuando me voy de vacaciones?

¿Qué hago si necesito ayuda con el router de 5G Home Internet?

¿Cómo puedo probar la velocidad de carga y descarga del router?

Tengo un Verizon Internet Gateway. ¿Dónde puedo colocar el dispositivo para obtener la mejor y más fuerte señal de la red 5G?

¿Por qué no puedo ver los canales locales cuando hago streaming de video en 5G Home Internet?

Verizon me envió un router de reemplazo. ¿En qué consiste la configuración del reemplazo?

¿Cómo ayuda la función SON a que mis dispositivos se mantengan conectados al router de internet residencial de Verizon Wireless?

¿Cómo puedo mejorar la señal Wi-Fi si es débil en algunas partes de mi hogar?

Preguntas frecuentes sobre cómo usar 5G Home Internet móvil

Acabo de cambiarme de un plan de internet residencial LTE a un plan 5G Home Internet. ¿Cómo activo mi nuevo plan 5G Home Internet?

¿Cómo instalo y configuro el servicio móvil 5G Home Internet?

¿Cómo puedo mejorar la cobertura de mi internet residencial en casa en lugares de difícil acceso?

¿El router 5G Home Internet tiene un número telefónico? ¿Dónde puedo encontrarlo?

¿Cómo configuro My Verizon para administrar mi cuenta de Internet residencial?

¿Es 5G Home Internet compatible con otros servicios de línea telefónica fija en tu hogar?

Me estoy mudando a una nueva dirección. ¿Puedo llevar conmigo mi servicio 5G Home Internet?

Si Verizon Home Internet está disponible en mi nueva dirección, ¿qué sigue?

¿Puedo usar el equipo o el servicio de Verizon Home Internet en una ubicación diferente sin notificar a Verizon?

¿Cómo obtengo Verizon Cloud con mi plan 5G Home Internet?

¿Cómo configuro Verizon Cloud cuando tengo 5G Home, 5G Home Plus o 5G Home Ultimate?

Tengo un servicio de teléfono móvil que no es de Verizon, pero tengo 5G Home Internet Ultimate para mi internet residencial. ¿Puedo usar Verizon Cloud Unlimited Group en mi dispositivo?

¿Qué ocurre con mi suscripción a Verizon Cloud si cambio o cancelo mi servicio de 5G Home Internet?

¿Cómo cancelo mi servicio 5G Home Internet?

¿Cómo devuelvo el equipo 5G Home Internet de Verizon luego de cancelar el servicio?

¿Cómo suspendo mi servicio 5G Home Internet cuando me voy de vacaciones?

¿Qué hago si necesito ayuda con el router de 5G Home Internet?

¿Cómo puedo probar la velocidad de carga y descarga del router?

Tengo un Verizon Internet Gateway. ¿Dónde puedo colocar el dispositivo para obtener la mejor y más fuerte señal de la red 5G?

¿Por qué no puedo ver los canales locales cuando hago streaming de video en 5G Home Internet?

Verizon me envió un router de reemplazo. ¿En qué consiste la configuración del reemplazo?

¿Cómo ayuda la función SON a que mis dispositivos se mantengan conectados al router de internet residencial de Verizon Wireless?

¿Cómo puedo mejorar la señal Wi-Fi si es débil en algunas partes de mi hogar?

Asistencia adicional

Preguntas frecuentes sobre los planes Verizon 5G Home Internet

Preguntas frecuentes sobre la instalación profesional de Verizon 5G Home Internet

Devolución del equipo de Verizon Home Internet (inalámbrico) ...