Debido a la inactividad, tu sesión finalizará en aproximadamente 2 minutos. Prolonga tu sesión haciendo clic en "OK" a continuación.

Tu sesión ha terminado debido a inactividad. Vuelve a ingresar para continuar.

MOTOROLA ONE 5G UW - Resumen de asistencia

Find device-specific support and online tools for your Motorola one 5G UW.
Troubleshoot one 5G UW

Esta herramienta en Internet te ayudará a identificar y resolver problemas con tu dispositivo.


Filtra todos los temas a continuación.


Configuración, activación básica y guías de usuario

Activar nuevo dispositivo - Cliente actual de Verizon

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Conectar tu dispositivo directamente a la PC

Entérate cómo conectar tu dispositivo directamente a una computadora.

MOTOROLA ONE 5G UW - Activate / Set Up Device

Here's how to quickly set up your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Motorola one 5G UW if you're not receiving email and app notifications.

MOTOROLA ONE 5G UW - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Motorola one 5G UW on or off.

MOTOROLA ONE 5G UW - Guía del usuario (PDF)

Esta guía del usuario puede ayudarte a aprovechar al máximo tu Motorola one 5G UW. Obtén información sobre configuración, uso de funciones avanzadas y navegación.

Hacer copia de seguridad y transferir contenido

MOTOROLA ONE 5G UW - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Motorola one 5G UW and a computer.

Lo básico

Cómo limpiar/desinfectar tu dispositivo

Aprende cómo limpiar y desinfectar correctamente tu smartphone, tablet, el teléfono básico, reloj inteligente y jetpack.

Batería y carga

MOTOROLA ONE 5G UW - Turn Power Saver On / Off

Here's how to turn Battery saver on or off to help manage battery performance for your Motorola one 5G UW.

MOTOROLA ONE 5G UW - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your Motorola one 5G UW.

Reiniciar el dispositivo móvil

Aprende cómo apagar el dispositivo y volver a encenderlo.

Bluetooth®

MOTOROLA ONE 5G UW - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Motorola one 5G UW on or off and make it visible to other devices for pairing.

Solucionar el modo Car Kit

Esto es lo que debes hacer si tu dispositivo se congela en el modo Car Kit.

Llamadas y marcado

Llamada en espera - Smartphone

Te mostramos cómo responder una llamada en tu smartphone Android/BlackBerry/Windows mientras estás en otra.

MOTOROLA ONE 5G UW - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Call a Number

Here's how to place a call from your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Place a Conference Call

Here's how to place a conference call from your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Turn Video Calling On / Off

Here's how to turn video calling for your Motorola one 5G UW on or off.

MOTOROLA ONE 5G UW - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Motorola one 5G UW.

MOTOROLA ONE 5G UW - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Motorola one 5G UW.

Mover fotos/videos al dispositivo - Smartphone Android™

Transfiere fotos y videos de una computadora/PC a un smartphone Android.

Preguntas frecuentes sobre Llamadas Wi-Fi de Verizon

Descubre cómo realizar y recibir llamadas a través de una red Wi-Fi si el servicio móvil no está disponible.

Cámara, fotos y videos

Asegurarse de que el mensaje de foto y video no exceda el límite de capacidad del archivo

Si tienes problemas para enviar/recibir fotos y videos, aquí tienes información sobre los límites de capacidad.

MOTOROLA ONE 5G UW - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Record and Share a Video

Here's how to record and send a video using your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Share Picture from Gallery

Here's how to share a saved picture from your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Share Video from Gallery

Here's how to share a saved video from your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Take and Share a Picture

Here's how to take and share a picture from your Motorola one 5G UW.

Tipos de archivos compatibles para mensajes de foto/video

Obtén información sobre los tipos de archivos compatibles para mensajes de foto/video.

Conectividad para computadora/PC

MOTOROLA ONE 5G UW - USB Debugging Mode

Here's how to facilitate a connection between your Motorola one 5G UW and a computer with the Android SDK.

Resolver problemas de Windows Device Manager

Te mostramos cómo resolver conflictos de los controladores si tu dispositivo no se conecta correctamente con tu computadora.

Contactos

Exportar información de Contacto/Directorio telefónico a archivos .CSV - Microsoft® Windows Mail/Microsoft Outlook

Te mostramos cómo exportar contactos desde tu dispositivo a archivos de valores separados por comas (.csv) a través de Microsoft Windows Mail / Microsoft Outlook.

MOTOROLA ONE 5G UW - Add a Contact

Here's how to add a contact to your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Contact Display Options

Here's how to configure how your contacts display on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Delete a Contact

Te mostramos cómo eliminar un contacto en tu Motorola one 5G UW.

MOTOROLA ONE 5G UW - Edit a Contact

Here's how to edit a contact on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Motorola one 5G UW.

MOTOROLA ONE 5G UW - View Contact Sync Source

Here's how to view where a phonebook contact on your Motorola one 5G UW was imported from.

Datos

Preguntas frecuentes sobre datos adicionales

Conoce las opciones para agregar datos adicionales a tus dispositivos en el nuevo Plan Verizon.

Preguntas frecuentes sobre uso de datos

Conoce sobre una herramienta gratuita por Internet que te ayuda a comprender cómo los teléfonos en tu cuenta están usando los datos. Accede a través de Mi Verizon y My Verizon Mobile.

MOTOROLA ONE 5G UW - Allow / Deny Data Roaming

Here's how to turn data roaming for your Motorola one 5G UW on or off.

MOTOROLA ONE 5G UW - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Turn Data On / Off

Here's how to turn mobile data for your Motorola one 5G UW on or off.

Fecha y hora

MOTOROLA ONE 5G UW - Set Date and Time

If your Motorola one 5G UW shows the incorrect date and/or time, here's how to correct it.

ID e información del dispositivo

Cómo detectar un daño físico

Esto te ayuda a determinar si tu dispositivo está dañado.

MOTOROLA ONE 5G UW - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Motorola one 5G UW.

MOTOROLA ONE 5G UW - View MAC Address

Here's how to view the Wi-Fi MAC address for your Motorola one 5G UW.

MOTOROLA ONE 5G UW - View Phone Number

Here's how to view the mobile number for your Motorola one 5G UW.

Configuraciones de dispositivos

MOTOROLA ONE 5G UW - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Screen timeout, Display size, etc.) for your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your Motorola one 5G UW isn't receiving calls or alerts for texts and email.

MOTOROLA ONE 5G UW - Reset Network Settings

Here's how to reset settings if your Motorola one 5G UW can't connect to data or send / receive messages.

MOTOROLA ONE 5G UW - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Motorola one 5G UW, view this info.

MOTOROLA ONE 5G UW - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Motorola one 5G UW doesn't rotate or flip.

Email/Gmail

Crear cuenta de Gmail™

Mira cómo crear una cuenta de Gmail.

Gmail for Android - View Messages

Conoce cómo ver un mensaje de Gmail en tu smartphone/tablet Android.

Dejar o quitar copias de los mensajes de correo electrónico en el servidor de mensajería

Aquí encontrarás información sobre cómo dejar o eliminar copias de correos electrónicos en el servidor.

MOTOROLA ONE 5G UW - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Compose and Send Email Message

Here's how to create and send an email message from your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Delete Email Messages

Here's how to delete email messages from your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Manage Corporate Email Settings

Here's how to update work email settings for your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Motorola one 5G UW.

MOTOROLA ONE 5G UW - View and Reply to an Email Message

Here's how to view and reply to an email message from your Motorola one 5G UW.

GPS y servicios basados en la ubicación

MOTOROLA ONE 5G UW - Turn GPS Location On / Off

Here's how to turn GPS location for your Motorola one 5G UW on or off.

Copia de seguridad y restablecimiento de Google

MOTOROLA ONE 5G UW - Google Backup and Restore

Here's how to erase all data on the SD / memory card in your Motorola one 5G UW.

Pantalla de inicio

MOTOROLA ONE 5G UW - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your Motorola one 5G UW.

Hotspot

Preguntas frecuentes sobre el hotpost móvil de Verizon - Obtén Internet Wi-Fi para compartir

Aprende cómo usar el hotspot móvil en tu teléfono o tablet para conectar dispositivos a Internet usando tu plan de datos vigente. Encuentra planes Unlimited y Prepaid con hotspot móvil.

Internet y navegador de Internet

Acceder a sitios web - Mobile Web

Te mostramos cómo acceder a los sitios web a través del servicio de Internet móvil Mobile Web en tu dispositivo.

MOTOROLA ONE 5G UW - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your Motorola one 5G UW.

Reiniciar e iniciar el navegador de Internet móvil

Conoce cómo reiniciar el dispositivo y acceder al navegador del servicio de Internet móvil Mobile Web 2.0 en tu dispositivo.

Idioma

MOTOROLA ONE 5G UW - Language Selection

Here's how to change the language used on your Motorola one 5G UW.

Bloqueo, desbloqueo, contraseña y seguridad

Preguntas frecuentes sobre el bloqueo de un dispositivo

Para evitar el robo de identidad y el fraude, los dispositivos comprados en Verizon se bloquean y no se pueden usar en la red de otro proveedor durante los primeros 60 días después de la compra.

MOTOROLA ONE 5G UW - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Motorola one 5G UW when the screen is locked.

MOTOROLA ONE 5G UW - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Unlock Screen

Here's how to unlock the screen on your Motorola one 5G UW.

Memoria/almacenamiento

Insertar la tarjeta de memoria que contiene las canciones de la lista de reproducción (playlist)

Prueba esto si las canciones almacenadas en tu tarjeta de memoria/SD no aparecen en la lista de reproducción de tu teléfono básico 3G.

MOTOROLA ONE 5G UW - Check Device Storage

Here's how to check available space if your Motorola one 5G UW runs slowly / crashes, apps freeze or you can't save media.

MOTOROLA ONE 5G UW - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Motorola one 5G UW to an SD / memory card.

Música

Transferir música al dispositivo - Smartphone Android™

Para transferir archivos de música desde una computadora a un smartphone Android.

Near Field Communication (NFC) 

MOTOROLA ONE 5G UW - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Motorola one 5G UW.

Sistema operativo y software

MOTOROLA ONE 5G UW - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Motorola one 5G UW if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.

MOTOROLA ONE 5G UW - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Motorola one 5G UW if the screen freezes or call, app, audio or sync issues occur.

MOTOROLA ONE 5G UW - Install Device Software Update

Here's how to check for and install software updates on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - View Software Version

Here's how to view the software version your Motorola one 5G UW is running.

MOTOROLA ONE 5G UW - Actualización de software

Obtén instrucciones para descargar la última actualización de software para mejorar el rendimiento de tu MOTOROLA ONE 5G UW, incluidos los parches de seguridad de Android actuales.

Tarjeta SIM

MOTOROLA ONE 5G UW - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Motorola one 5G UW or turn it on or off.

MOTOROLA ONE 5G UW - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Motorola one 5G UW.

MOTOROLA ONE 5G UW - View SIM Card Number

Here's how to view the SIM card number associated with your Motorola one 5G UW.

SIM Card FAQs - Replace & activate a new card

Aprende a configurar y activar una nueva tarjeta SIM. Reemplaza una tarjeta perdida o pon una nueva cuando traigas tu propio dispositivo (BYOD) y te cambies a un dispositivo móvil de Verizon.

Desbloquear PIN de la SIM - Smartphones/tablets Android

Conoce cómo desbloquear el PIN de la SIM de tu smartphone/tablet Android.

Sonidos, volumen y audio

MOTOROLA ONE 5G UW - Manage Verizon Adaptive Sound Settings

Here's how to change the Verizon Adaptive Sound profiles on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Reset Verizon Adaptive Sound

Here's how to reset Verizon Adaptive Sound settings on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Save a Ringtone

Here's how to save an audio file as a ringtone on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Use Speakerphone

Te mostramos cómo usar la funcionalidad de altavoz en tu Motorola one 5G UW.

MOTOROLA ONE 5G UW - Vibrate Mode

Here's how to turn vibrate mode for your Motorola one 5G UW on or off.

MOTOROLA ONE 5G UW - Volume Controls

Here's how to adjust the volume if your Motorola one 5G UW doesn't vibrate or play sounds when receiving calls / messages.

Indicadores/luces de estado

MOTOROLA ONE 5G UW - View Signal Strength

Here's how to view signal strength on your Motorola one 5G UW.

TV

MOTOROLA ONE 5G UW - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Motorola one 5G UW.

Mensajería de texto y multimedia

Cancelar las suscripciones a mensajería de texto 

Conoce cómo cancelar las suscripciones a mensajería de texto desde tu teléfono.

Dar de baja iMessage - No se pueden enviar/recibir SMS/MMS en un dispositivo que no sea Apple

Obtén información que te ayudará si no puedes enviar o recibir mensajes de texto/MMS en un dispositivo que no sea de Apple.

MOTOROLA ONE 5G UW - Auto Receive Messages

Here's how to check settings on your Motorola one 5G UW if you're not receiving your picture / video messages.

MOTOROLA ONE 5G UW - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Delete Messages

Te mostramos cómo borrar mensajes de texto en tu Motorola One 5G UW a través de la aplicación Mensajes.

MOTOROLA ONE 5G UW - Set Default Messaging App

Here's how to set the default messaging app on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Text Message Notification Settings

Here's how to turn text message notifications for your Motorola one 5G UW on or off via the Messages app.

MOTOROLA ONE 5G UW - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Motorola one 5G UW via the Messages app.

MOTOROLA ONE 5G UW - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Motorola one 5G UW.

MOTOROLA ONE 5G UW - View Text Messages

Here's how to view text messages via the Messages app on your Motorola one 5G UW.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

Sugerencias, trucos y soluciones rápidas

MOTOROLA ONE 5G UW - Capture a Screenshot

Here's how to capture a screenshot on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Set Up Printing

Here's how to set up and add a printer to your Motorola one 5G UW.

Accesibilidad visual y auditiva

Configuración de accesibilidad - Android™

Te mostramos cómo configurar las opciones básicas de accesibilidad para tu smartphone o tablet Android.

MOTOROLA ONE 5G UW - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your Motorola one 5G UW.

Gestos de ampliación/Zoom táctil - Android™

Te mostramos cómo configurar los gestos de ampliación en tu smartphone o tablet Android.

Wi-Fi y red

MOTOROLA ONE 5G UW - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Motorola one 5G UW with other Wi-Fi capable devices.

MOTOROLA ONE 5G UW - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Motorola one 5G UW to auto-switch between Wi-Fi and mobile data.

MOTOROLA ONE 5G UW - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., password, network name, etc.) on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Remove Wi-Fi Connection

Here's how to delete a saved Wi-Fi network from your Motorola one 5G UW.

MOTOROLA ONE 5G UW - Restart Device

Here's how to restart your Motorola one 5G UW if it crashes and resets, freezes or runs slowly.

MOTOROLA ONE 5G UW - Restart in Safe Mode

Here's how to restart your Motorola one 5G UW into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.

MOTOROLA ONE 5G UW - Tethered Modem Connection

Here's how to use your Motorola one 5G UW as a modem to connect to the internet via USB or Bluetooth.

MOTOROLA ONE 5G UW - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Motorola one 5G UW on or off.

MOTOROLA ONE 5G UW - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Motorola one 5G UW on or off.