What does suspending my Verizon mobile service mean?

A suspension of your Verizon mobile service is a temporary pause to one or more lines of service on your mobile account (e.g., phone lines, connected device lines, wireless home internet lines). Suspending is different from cancellation or disconnection. When you suspend a line of service, you won't be able to: Make or receive calls or text messages on the Verizon mobile network. Access the Verizon mobile data network. We offer 2 types of service suspensions: Lost or Stolen: If your device is lost or stolen, you can suspend your service temporarily to help protect against unauthorized usage or charges. Military Deployment: You can suspend your phone service for up to 3 years and 90 days if you, or another user on your account, meet certain eligibility requirements and have been called into military service. The amount of time your line can be suspended and how you'll be billed varies by type. Use the links above to learn more about each.

How do I suspend or reconnect service to a line on my mobile account?

You can suspend and reconnect a line of service on your standard monthly account in My Verizon or by calling Customer Service. Learn about reconnecting service at our Reconnect service on a mobile line FAQs.

Can I change my plan while my service is suspended?

Yes, while your device is suspended you can still change your plan from the My Plan page in My Verizon.

Can I suspend my mobile service online if I have a pending order on my account?

No. If you currently have a pending order on your account, you won't be able to suspend your mobile service online until the pending order is completed or removed from your account. You can check your order status in My Verizon on the My Orders page. Learn more on our Pending Account Changes page. An Account Owner or Account Manager can remove a pending order from an account online in My Verizon. Learn more about account access roles. Note: If a pending order is removed, then it's canceled and the order will have to be placed again.

Can I suspend my service if I'm going to be out of the country for a long period?

No, you can’t suspend your service if you are going to be out of the country for a long period of time. Vacationing outside the US? Visit our International Trip Planner. You can get an International Monthly Plan for a trip of 9 days or more.

I have a mobile phone plan that lets me buy perks. How am I billed for my perks if my line is suspended?

You may have added optional perks for entertainment, travel and more to lines with Unlimited Ultimate, Unlimited Plus and/or Unlimited Welcome*. If you suspend any of the lines that have these perks for military leave or for a lost/stolen phone: The suspended line can't add new perks. You can still access the perks for that line with another device until the end of the bill cycle. If the line is suspended at the end of the bill cycle. The perk(s) doesn't renew and you aren't billed for it. If the line is suspended during the bill cycle: The monthly perk charge is refunded for Apple Music Family, Apple One and Google One AI Premium. The monthly charge isn't refunded for 100 GB Mobile Hotspot, 3 TravelPass Days, +play Monthly Credit**, Disney+ Premium, Hulu, ESPN+** or Disney+, Hulu, ESPN+ (With Ads), Netflix & Max (With Ads), Walmart+Membership**, YouTube Premium. The monthly charge is prorated for 2 TB Cloud Storage**, Unlimited Individual Cloud Storage, Smartwatch Data & Safety.** Learn more about Unlimited Ultimate, Unlimited Plus and Unlimited Welcome. Browse our perk pages to learn more about perks for entertainment, travel and more (e.g., Disney+, Hulu, and ESPN+ (With Ads), Netflix & Max, Mobile Hotspot, etc.). *If you have Welcome Unlimited you can also add perks to that plan. Welcome Unlimited is no longer available to add to your account. **No longer available to add to accounts.

Are my promotions affected if I suspend my mobile service?

For lost or stolen suspensions you'll continue to receive your promotion while the line is suspended. The promotion will not be extended. For example, if you are receiving a monthly credit as part of a device promotion, you will continue to receive it while the line is suspended, and the designated end date of the promotion will not change.

What happens if I suspend my Number Share - Mobile line or the host line associated with my Number Share - Mobile line?

If you suspend your host line, the line for your Number Share - Mobile connected device will also be suspended and won't be usable until you reconnect service on your host phone or move the connected device to a different host phone. If you suspend the line for your Number Share - Mobile connected device (e.g., smartwatch, etc.) it will not affect the line for your host phone or other Number Share - Mobile connected devices. Only the Number Share - Mobile line is suspended and not usable until your reconnect service to it.

What is the difference between suspending and disconnecting a line?

A suspension is a temporary pause to your service. A disconnection (cancellation or deactivation) of a line of service is permanent. You can temporarily suspend service to one or more of your Verizon mobile lines when your device is lost or stolen. Because a suspension is temporary, you may only suspend your line for a set number of days. After that, the line will automatically reconnect or disconnect unless you take action beforehand. A disconnection of a line of service, is permanent. After a line of service is disconnected for any reason: The disconnected number may not be suspended or otherwise reserved. You may owe certain early termination fees and accelerated charges on your next bill. Learn more about disconnecting a mobile line or canceling your mobile phone account.

How does the Lost or Stolen suspension option work?

If your device is lost or stolen, you can temporarily suspend your line of service for up to 30 days to prevent unauthorized usage and charges on your account. When you suspend service using this option, Verizon also blocks your device from connecting to our network on any Verizon wireless account this prevents anyone who finds or stole your device from using it on our network. If you reconnect service: Before a 30 day line suspension is over: You must reconnect using the same device or a replacement device. You can use Suspend or Reconnect Your Service page in My Verizon to reconnect service to your device*. After a 30 day line suspension period is up: The line automatically disconnects after 30 days and you lose the telephone number. You may also owe certain fees. *Only one Lost or Stolen suspension is allowed per line every 12 months. If this is your second time within 12 months reconnecting service after a Lost or Stolen suspension, contact us to reconnect.

My phone has been lost or stolen. How do I suspend my service?

You can suspend your service on the Suspend or Reconnect Service page in My Verizon, from your smartphone, tablet or computer. If you're unable to access the My Verizon app or My Verizon, you can suspend service by calling Customer Service. Note: After suspending your service, if you have device protection on your device, be sure to file a claim on the Asurion website. If you don't have device protection, visit our Repair or replace mobile devices FAQs page to learn about options for getting a replacement device.

If I suspend service because my device was lost or stolen, will my device still be usable?

When you suspend service using this option, Verizon also blocks your device from connecting to our Verizon network on any Verizon wireless account to prevent anyone who finds or stole your device from using it on our network. However, suspending service won't affect someone's ability to access the content and apps on the device, especially if the device wasn't protected with a password. Also, if the device has Wi-Fi capability, it can still be connected to a Wi-Fi network. Refer to our How to find your phone or tablet page for possible options to remotely locate and/or protect the information on your lost/stolen device.

What happens if I don’t reconnect service before the 30 day Lost or Stolen suspension period is up?

If you don't reconnect service before the 30 days are up, the line is automatically disconnected and you will lose the telephone number. In addition, you may see changes on your next bill that include: New plan price - Some plans have pricing that is determined by the number of lines on your account. If a line is automatically disconnected, it may cause the plan cost for your remaining lines to change. Device Payment - agreement balance due: If you allow the line to disconnect and it has an active device payment agreement, the remaining balance of that agreement may come due on your next bill. Early termination fee - If the line or device is under contract and the contract is still active, an early termination fee is assessed on your next bill. Device protection - If you have multi-device protection on your account, it may be removed from your account if the number of eligible lines on your account falls below 3.

How am I billed while service is suspended with the Lost or Stolen option?

When your line is suspended with the Lost or Stolen option, you’re not billed for voice, data or feature subscription charges. Device protection coverage and billing, if applicable, are also suspended. However, during the suspension: Any device payment charges or recurring subscription charges (e.g., Media Center charges) will continue to be billed. If you have multi-device protection on your account, it will continue to be billed. When you suspend or reconnect service, charges for each billing period are prorated.

Are the contract and upgrade dates for my suspended line affected if I suspend my service because my device was lost or stolen?

If you suspend your service using the Lost or Stolen option, any contract and upgrade eligibility dates for your suspended line are extended for as long as your line is suspended.

What should I do if I find my lost device after suspending service?

If you find your lost device, you can reconnect your service by going to the Suspend or Reconnect Your Service page in My Verizon or the My Verizon app. You can also call Customer Service. Reconnecting your service removes the block that prevents your device from being activated on a Verizon wireless account and reconnects network services to the device. For more information on reconnecting service, go to our Reconnect Service FAQs.

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¿Qué implica suspender mi servicio móvil de Verizon?

¿Cómo puedo suspender o reconectar el servicio a una línea de mi cuenta móvil?

¿Puedo cambiar mi plan mientras el servicio está suspendido?

¿Puedo suspender mi servicio móvil en línea si tengo un pedido pendiente en mi cuenta?

¿Puedo suspender mi servicio si voy a estar fuera del país por un largo tiempo?

Tengo un plan de teléfono móvil que me permite comprar beneficios. ¿Cómo me facturan los beneficios si mi línea se suspende?

¿Se ven afectadas mis promociones si suspendo mi servicio móvil?

¿Qué ocurre si suspendo mi línea con Number Share - Móvil o la línea primaria asociada a mi línea con Number Share - Móvil?

¿Cuál es la diferencia entre suspender y desconectar una línea?

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¿Cómo funciona la opción de suspensión por pérdida o robo?

Perdí mi teléfono o me lo robaron. ¿Cómo suspendo mi servicio?

¿Si suspendo el servicio por la pérdida o robo de mi dispositivo, se podrá seguir usando el dispositivo?

¿Qué ocurre si no reconecto el servicio antes de que termine el período de suspensión de 30 días por pérdida o robo?

¿Cómo se me factura si suspendo el servicio por pérdida o robo?

¿Las fechas del contrato y de la actualización de mi línea suspendida se verán afectadas si suspendo el servicio porque perdí mi dispositivo o me lo robaron?

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