Verizon Cloud

Cloud Website

Add / Manage Verizon Cloud Subscription - My Verizon Website

Here's how to add, change, or remove a Verizon Cloud subscription via the My Verizon website.

General

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

General

How to switch to Verizon Cloud

Get help switching from other cloud services to Verizon Cloud.

General

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Basic

Manage Verizon Cloud Users - My Verizon Website

Here's how to manage (add or remove) a Verizon Cloud user via the My Verizon Website.

Basic

Manage Verizon Cloud Users - My Verizon app

Here's how to manage (add or remove) a Verizon Cloud user via the My Verizon app.

Cloud Website

Manage Verizon Cloud as a Non-Verizon Customer

Here's helpful info about Verizon Cloud for non-Verizon customers (Cloud OTT).

Basic

Transfer Contacts - 4G Basic Phone to Smartphone

Here's how to transfer your contacts from a 4G basic phone to a smartphone.

Basic

Verizon Cloud - 4G Basic Phone - Back Up Contacts

Here's how to back up contacts on your 4G Basic Phone.

Basic

Verizon Cloud - 4G Basic Phone - Restore Contacts

Here's how to restore contacts on your 4G Basic phone.

Android

Verizon Cloud - Android - Back Up Media / Sync Contacts

Here's how to back up and sync your media and contacts using Verizon Cloud on your Android device.

Android

Verizon Cloud - Android - Create / Manage Favorites

Here's how to organize and view photos in Verizon Cloud on your Android device using the Favorites function.

Android

Verizon Cloud - Android - Delete Media

Here's how to delete content from Verizon Cloud using your Android device.

Android

Verizon Cloud - Android - Install and Configure App

Here's how to install and configure Verizon Cloud on your Android device.

Android

Verizon Cloud - Android - Manage Audio

Here's how to manage your audio files on the Verizon Cloud with your Android device.

Android

Verizon Cloud - Android - Manage Documents

Here's how to open, download, delete and restore documents and create favorites in Verizon Cloud on your Android device.

Android

Verizon Cloud - Android - Manage Settings

Here's how to manage Verizon Cloud backup settings on your Android device.

Android

Verizon Cloud - Android - Manage Users

Here's how to manage (add or remove) a Verizon Cloud user on your Android device.

Android

Verizon Cloud - Android - Merge Fios Cloud Content

Here's how to merge your Fios Cloud content with Verizon Cloud on your Android device.

Android

Verizon Cloud - Android - Restore Content

Here's how to restore content on your Android device using Verizon Cloud.

Android

Verizon Cloud - Android - Share Media

Here's how to share Verizon Cloud content from your Android device.

Android

Verizon Cloud - Android - Uninstall

Here's how to remove or disable the Verizon Cloud app on your Android device.

Android

Verizon Cloud - Android - View Storage Meter / Upgrade Memory

Here's how to view or increase your Verizon Cloud storage space on your Android device.

Android

Verizon Cloud - Android - Manage Photos / Videos

Here's how to manage photos and videos on your Android device with Verizon Cloud.

Android

Verizon Cloud - Android Tablet - Sync Media

Here's how to sync photos, videos, music and documents from your Android tablet via Verizon Cloud.

Apple iOS

Verizon Cloud - Apple - Back Up Media / Sync Contacts

Here's how to back up and sync your contacts, photos and videos via Verizon Cloud on your Apple iPhone or iPad.

Apple iOS

Verizon Cloud - Apple - Create / Manage Favorites

Here's how to organize and view photos in Verizon Cloud on your Apple device using the Favorites function.

Apple iOS

Verizon Cloud - Apple - Manage Users

Here's how to invite or remove a shared Verizon Cloud user from your iPhone or iPad.

Android

Verizon Cloud - Check Current Version

Here's how to view the software version for your Verizon Cloud app.

Android

Verizon Cloud - Check for Updates

Here's how to check for updates for the Verizon Cloud app on your Apple® or Android™ device.

Desktop App

Verizon Cloud - Desktop App - Archive Files on Your Computer

Here's how to set the Verizon Cloud desktop app to save files to your Cloud account when deleted from your computer.

Desktop App

Verizon Cloud - Desktop App - Create / Manage Albums

Here's how to organize your pictures and videos in the Verizon Cloud desktop app.

Desktop App

Verizon Cloud - Desktop App - Create / View Favorites

Here's how to mark photos, videos or songs as Favorites in the Verizon Cloud desktop app.

Desktop App

Verizon Cloud - Desktop App - Create a Music Playlist

Here's how to create playlists for your music in the Verizon Cloud desktop app.

Desktop App

Verizon Cloud - Desktop App - Download Media

Here's how to download photos or videos from your Cloud account using the Verizon Cloud desktop app.

Desktop App

Verizon Cloud - Desktop App - Initial Setup

Here's how to set up the Verizon Cloud Desktop App on your computer for the first time.

Desktop App

Verizon Cloud - Desktop App - Manage Locked Folder Content

Here's how to move content to/from the Locked Folder in the Verizon Cloud desktop app.

Desktop App

Verizon Cloud - Desktop App - Manage Locked Folder Security Settings

Here's how to change the PIN and security questions for the Locked Folder feature in the Verizon Cloud desktop app.

Desktop App

Verizon Cloud - Desktop App - Recover Files

Backtrack is a tool that lets you restore all your files from a specific point in the past 30 days, in case your content becomes corrupted, is affected by a virus or malware, or is otherwise lost.

Desktop App

Verizon Cloud - Desktop App - Turn Automatic Updates On / Off

Here's how to configure the Verizon Cloud desktop app to keep itself up to date automatically.

Desktop App

Verizon Cloud - Desktop App - View Files / Content in Library

Here's how to view all the photos, videos, etc. in your library using the Verizon Cloud desktop app.

Basic

Verizon Cloud - Enable / Manage Shared Folder

Here's how to enable the Shared Folder feature and move content to/from the Shared Folder in the Verizon Cloud app.

Desktop App

Verizon Cloud - Enable Locked Folder

Here's how to enable the Locked Folder feature in the Verizon Cloud app.

Desktop App

Verizon Cloud - Mac Desktop App - Download and Install

Here's how to download and set up Verizon Cloud on your Mac.

Desktop App

Verizon Cloud - Mac Desktop App - Manage Backup Folders

Here's how to set up folders on your Mac to automatically back up your files to Verizon Cloud.

Desktop App

Verizon Cloud - Mac Desktop App - Manage Users

How to manage users on your Verizon Cloud shared account via the Mac desktop app.

Desktop App

Verizon Cloud - Mac Desktop App - Sign In / Out

Here's how to sign in or out of the Verizon Cloud app on your Mac.

Desktop App

Verizon Cloud - Mac Desktop App - Uninstall and Reinstall

Here's how to remove and re-add the Verizon Cloud desktop app for Mac.

Desktop App

Verizon Cloud - Mac Desktop App - View / Upgrade Online Storage

Here's how to view or change your Verizon Cloud storage options from the desktop app on your Mac.

Desktop App

Verizon Cloud - Mac Desktop App - View Software Version / Check for Updates

Here's how to view the software version of the Verizon Cloud desktop app on your Mac, or apply updates if available.

How to Use

Verizon Cloud - Merge / Import Cloud for Life Content

Here's how to merge a new or existing Verizon Cloud account with existing Cloud for Life (Verizon Cloud OTT) content.

Android

Verizon Cloud - Prepaid Android Smartphone - Back Up Contacts

Here's how to back up contacts using Verizon Cloud on your prepaid Android smartphone.

Android

Verizon Cloud - Prepaid Android Smartphone - Install and Configure App

Here's how to install and configure Verizon Cloud on your Android prepaid smartphone.

Android

Verizon Cloud - Prepaid Android Smartphone - Manage Settings

Here's how to manage your backup settings and email address for Verizon Cloud on your Prepaid Android smartphone.

How to Use

Verizon Cloud - Use Tag and Search

Here's how to use the Tag and Search AI function in Verizon Cloud to search for objects and/or people.

Cloud Website

Verizon Cloud - Verify / Resolve Duplicate Contacts

Follow these instructions to fix duplicates in your contact list, which may be caused by the method of entry or your device's backup settings.

Cloud Website

Verizon Cloud - Website - Delete Files in the Trash Can

Here's how to delete your files from the trash can on Verizon Cloud via the website.

Cloud Website

Verizon Cloud - Website - Delete Media

Here's how to delete music, pictures, videos and documents from Verizon Cloud via the My Verizon website.

Cloud Website

Verizon Cloud - Website - Export Contacts

Here's how to export contacts via the Verizon Cloud website.

Cloud Website

Verizon Cloud - Website - Find / Remove Duplicate Contacts

Here's how to link or unlink duplicate contacts in your Verizon Cloud.

Cloud Website

Verizon Cloud - Website - Import Contacts

Here's how to import contacts via the Verizon Cloud website.

Cloud Website

Verizon Cloud - Website - Macintosh - Download Media

Here's how to upload, download and manage your media and documents via the Verizon Cloud website on your Mac.

Cloud Website

Verizon Cloud - Website - Manage / Print Contacts

Here's how to add, edit, delete or print contacts via the Verizon Cloud website.

Cloud Website

Verizon Cloud - Website - Manage Music Playlists

Here's how to manage your music playlist via the Verizon Cloud website.

Cloud Website

Verizon Cloud - Website - Open / Play Media

Here's how to open or play your music, pictures, videos and documents via the Verizon Cloud website.

Cloud Website

Verizon Cloud - Website - Restore Files from Trash

Here's how to restore deleted files that are in the trash can via the Verizon Cloud website.

Cloud Website

Verizon Cloud - Website - Share Media

Here's how to share your content from the Verizon Cloud website using a computer web browser.

Cloud Website

Verizon Cloud - Website - Sync Contacts

Here's how to sync contacts with your device via the Verizon Cloud website.

Cloud Website

Verizon Cloud - Website - Upload Media

Here's how to upload your music, pictures, videos and documents via the Verizon Cloud website.

Cloud Website

Verizon Cloud - Website - Verify Content Is Visible

Here's how to view your content saved to Verizon Cloud.

Cloud Website

Verizon Cloud - Website - View PIN

Here's how to view your Verizon Cloud PIN from your My Verizon account.

Cloud Website

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Cloud Website

Verizon Cloud - Website - Windows - Download Media

Here's how to upload, download and manage your media and documents via the Verizon Cloud website on your Windows computer.

Cloud Website

Verizon Cloud - Website - Create / Manage Albums

Here how to organize your pictures and videos via the Verizon Cloud website.

Desktop App

Verizon Cloud - Windows Desktop App - Download and Install

Here's how to download and set up Verizon Cloud on your Windows computer.

Desktop App

Verizon Cloud - Windows Desktop App - Manage Backup Folders

Backup folders automatically upload files to your Verizon Cloud account from your Windows® computer but don't contain files backed up to Cloud from your mobile devices. If your computer isn't syncing files to your Cloud account, ensure backup folders are configured.

Desktop App

Verizon Cloud - Windows Desktop App - Manage Users

Here's how to add or remove a shared Verizon Cloud user from your Windows desktop.

Desktop App

Verizon Cloud - Windows Desktop App - Sign In / Out

Here's how to sign in or out of the Verizon Cloud app on your Windows computer.

Desktop App

Verizon Cloud - Windows Desktop App - Uninstall and Reinstall

Here's how to remove and re-add the Verizon Cloud desktop app for Windows.

Desktop App

Verizon Cloud - Windows Desktop App - View / Upgrade Online Storage

Here's how to view or change your Verizon Cloud storage options from the desktop app for Windows.

Desktop App

Verizon Cloud - Windows Desktop App - View Software Version / Check for Updates

Here's how to view the software version your Verizon Cloud desktop app for Windows is running, or apply updates if available.

Android

Verizon Cloud App - Manage Locked Folder Content

Here's how to move content to/from the Locked Folder in the Verizon Cloud app.

Android^Apple iOS

Verizon Cloud App - Manage Locked Folder Security Settings

Here's how to change the PIN and security questions or enable biometric authentication for the Locked Folder feature in the Verizon Cloud app.

General

Verizon Cloud Beta Lab FAQs

Verizon Cloud Beta Lab lets you try new features before they are fully launched. Learn about Facebook Sync, Screenshots Album, Time Travel and Puzzle Play.

General

Verizon Cloud FAQs

Get storage for photos, videos, contacts, music and more with the Verizon Cloud app. Learn to back up and sync content across devices.

General

Verizon Cloud Referral Program FAQs

Learn how to get credit towards your Verizon bill when you refer a contact who signs up for a new, paid Verizon Cloud plan.

Videos

Video: How to set up Verizon Cloud on your computer

(length: 3:02)

Watch this video to learn how to download the Verizon Cloud Desktop software, install, sign in and start backing up your files.

Length: 3:02

Videos

Video: How to use Verizon Cloud on your computer

(length: 2:32)

This video shows you how to utilize the top features of the Verizon Cloud desktop application.

Length: 2:32

Videos

Video: How to use Verizon Cloud on your mobile device

(length: 5:52)

This video shows you how to utilize the top features of the Verizon Cloud Mobile application.

Length: 5:52

Videos

Video: Setting up Verizon Cloud on your mobile device

(length: 2:32)

This video will walk you through the basic steps to get started with Verizon Cloud mobile app and complete your first backup.

Length: 2:32

Videos

Video: What is Verizon Cloud?

(length: 1:34)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.

Length: 1:34