Question 1

What is Unlimited Ultimate?

Accepted Answer

Along with letting you pick only the perks you want, our Unlimited Ultimate monthly phone plan gives you: 5G Ultra Wideband TT 60 GB premium Mobile Hotspot TT Verizon Home Internet as low as $35/month, service availability varies TT Up to 50% off 2 watch, tablet, laptop, hotspot or Hum plans TT Ultimate Phone Upgrade TT Unlimited talk, text & data TT 5G and 4G LTE TT High-speed international data, talk & text TT Mexico, Canada and one additional country of your choice TT Up to 1080p HD streaming TT Enhanced Video Calling where available

Question 2

I'm switching to Unlimited Ultimate, how do I get the Ultimate Phone Upgrade phone deals?

Accepted Answer

Unlimited Ultimate includes access to our best phone deals, guaranteed.* That's our best trade in offers. You'll see your offers in My Verizon when you're eligible to get them. Here's how the Unlimited Ultimate Phone Upgrade works. If your phone is eligible to upgrade and you: Add a line with Unlimited Ultimate - You can access Ultimate Phone Upgrade offers on 5/30/24 and then every 36 months or when your phone is upgrade-eligible again. Switch a line to Unlimited Ultimate - You can access Ultimate Phone Upgrade offers on 5/30/24 and every 36 months or when your phone is upgrade eligible again. Exception: If the line you're switching already has an existing device promotion: If that promotion is available with Unlimited Ultimate, you keep the promotion. You can't access Ultimate Phone Upgrades. If that promotion is not available with Unlimited Ultimate, the promotion automatically cancels. You can access Ultimate Phone Upgrade offers then and every 36 months or when your phone is upgrade eligible again. *Your line must stay on Unlimited Ultimate for a full 36 months to get the best promotional discounts. If you change to any other plan you lose the rest of the promotional value. For existing customers, the traded-in device must have been active on your Verizon mobile account (any line) for the past 60 consecutive days prior to the trade-in to qualify.

Question 3

I already have Unlimited Ultimate. How do I get the Ultimate Phone Upgrade phone deals?

Accepted Answer

Unlimited Ultimate includes access to our best phone deals, guaranteed.* That means you can get our best trade in offers. You'll see your offers in My Verizon when you're eligible to get them. Here's how the Ultimate Phone Upgrade works if you already have Unlimited Ultimate. If the phone on Unlimited Ultimate: Is eligible to upgrade - You can access Ultimate Phone Upgrade offers on 5/30/24 and every 36 months thereafter, or when your phone is upgrade eligible again. Isn't eligible to upgrade - When the phone becomes upgrade eligible you can then access Ultimate Phone Upgrade offers, and then every 36 months thereafter or when your phone is upgrade eligible. *Your line must stay on Unlimited Ultimate for a full 36 months to get the best promotional discounts. If you change to any other plan you lose the rest of the promotional value.

Question 4

What's the Unlimited Ultimate plan's monthly cost?

Accepted Answer

The cost for 1 Unlimited Ultimate line with no discounts is $100/month (plus taxes and fees). However, your monthly cost depends on: How many unlimited plans are on your account. For example, 4 lines with this plan each cost $65/line/month ($260/month total) plus taxes and fees. If you sign up for the $10/line/month Auto Pay and paper-free billing discount*. With Auto Pay, 1 line would be $90/month plus taxes and fees and 4 lines would each cost $55/line/month ($220/month total) plus taxes and fees. If you add optional perks: Each line with this plan can add perks for entertainment, travel, shopping and more for an added $10/month per line. If you can take advantage of Verizon deals and discounts that can reduce your monthly bill. Visit our unlimited plans page to view pricing for the number of lines you need. Scroll to Check out pricing & features to see the discounted plan costs. Learn about even more discounts that may be available. *When you enroll in Auto Pay and paper-free billing using your bank account or Verizon Visa® Card, you qualify for a $10/mo discount. Your discount will be applied beginning with your next bill cycle after enrollment in Auto Pay and paper-free billing

Question 5

What other mobile phone plans can I have on my account along with Unlimited Ultimate?

Accepted Answer

When you have Unlimited Ultimate, Unlimited Plus and Unlimited Welcome, you can also keep these non-current mobile phone plans on your account if you already have them: Welcome Unlimited, 5G Get More, 5G Do More, 5G Play More, 5G Start Get More Unlimited, Do More Unlimited, Play More Unlimited, Above Unlimited, Beyond Unlimited, Go Unlimited. These plans all count toward the total number of lines that determine your monthly cost. However, you can add $10/month perks only to lines with Unlimited Ultimate, Unlimited Plus, Unlimited Welcome and Welcome Unlimited. Explore our latest plans. Or manage your plan in My Verizon to compare and change your current plan. Good to know: You can have up to 12 phone lines on your account.

Question 6

Do I have to have a 5G smartphone to use Unlimited Ultimate?

Accepted Answer

No. Smartphones and basic phones can get Unlimited Ultimate. You can also use your 4G device. However, you need a 5G-capable device to access our 5G networks. Learn more about our 5G networks and 5G devices. Or shop 5G devices.

Question 7

What streaming quality does my phone get with Unlimited Ultimate?

Accepted Answer

With Unlimited Ultimate, video streams at up to 720p on 5G Ultra Wideband or up to 480p otherwise. And when turned on in your settings, video can stream at: Up to 4K Ultra High Definition when you're using our 5G Ultra Wideband network on a capable device. Up to 1080p when you're on 5G or 4G LTE. Change your streaming options in the My Verizon app. Turn your phone or your airplane mode off and on again to activate the change. Good to know: Ultimate Unlimited includes Enhanced Video Calling where available.

Question 8

What’s the Enhanced Video Calling feature included with Ultimate Unlimited?

Accepted Answer

Enhanced Video Calling helps your mobile phone's video calling and conferencing apps perform better (e.g., FaceTime, Webex, Zoom, etc.): Improves video resolution. Reduces audio and video choppiness. Especially helpful in times of network congestion. Enables automatically when requirements are met. Your iPhone displays a notification upon the app's first use. iOS settings displays "Enhance 5G for Apps." Good to know: There's no additional usage charges when Enhanced Video Calling is enabled. You can visit your Usage in My Verizon to view Enhanced Video Calling activity.

Question 9

What’s required for the Enhanced Video Calling feature to enable?

Accepted Answer

Enhanced Video Calling works in select 5G Ultra Wideband coverage areas* when you have the Ultimate Unlimited plan, a compatible device and OS and eligible apps: Apple® iPhone® 14 and newer with iOS 18.2. iOS video calling apps (e.g., FaceTime, Webex, Zoom, Skype, Viber, WhatsApp, Facebook Messenger, Telegram, Signal, TrueCaller, etc.) Samsung Galaxy S23 and newer (supported apps coming in 2025) Google Pixel 9 (supported apps coming in 2025) Keep in mind: Enhanced Video Calling isn't currently available on mobile lines that have Verizon Family or other usage control features. *Parts of more than 150 metro areas are covered. More will be added in 2025

Question 10

What discounts are available when I have Unlimited Ultimate?

Accepted Answer

With Unlimited Ultimate, along with optional value-saving plan perks, you may be eligible for: $10/line per month discount for using Auto Pay and paper-free billing* to pay your monthly bill. Plan, feature and accessories discounts if you're a first responder, military member or veteran, nurse, teacher or college student. Earn discounts when you have both a Verizon mobile phone plan and Verizon Fios, 5G or LTE home Internet. *When you enroll in Auto Pay and paper-free billing using your bank account or Verizon Visa Card, you qualify for a $10/mo discount. Your discount will be applied beginning with your next bill cycle after enrollment in Auto Pay and paper-free billing

Question 11

What $10/month perks can I get with Unlimited Ultimate?

Accepted Answer

Each mobile phone line with Unlimited Ultimate can choose any or all of these perks for $10/month each (plus taxes and fees). Use these links to learn more about each perk: Disney Bundle TT - $21.99/month value.* Stream your favorite stories, originals and live sports with the Disney Bundle, featuring Disney+ (No Ads), Hulu (With Ads) and ESPN+ (With Ads). Netflix & Max (With Ads) TT - $16.98/month value. Stream a wide variety of content on both services, including award-winning TV shows, movies, family favorites and more. Apple One℠ TT - $19.95/month value. All your Apple favorites, bundled together. That's Apple Music, Apple TV+, Apple Arcade and 50 GB of iCloud+. Walmart+ Membership TT - $12.95/month value. Walmart+ is the membership that can help you save even more time and money when you shop at Walmart. Apple Music Family TT - $16.99/month value. Listen to 100+ million songs, ad free, across all your devices. Hear sound all around in Spatial Audio. And try Apple Music Classical, featuring the world's largest classical music catalog. YouTube Premium TT - $13.99/month value. Get all of YouTube, YouTube Music and YouTube Kids, ad-free. Enjoy uninterrupted YouTube videos and music, how and when you want. 100 GB Mobile Hotspot TT - $45/month value. Get 100 GB of Mobile Hotspot data, allowing your smartphone to become a 5G/4G Wi-Fi connection for devices like tablets, laptops and more. Upon full usage of both Mobile Hotspot plan and perk allowance, Mobile Hotspot speeds will be reduced to up to 3 Mbps when on 5G Ultra Wideband and 600 Kbps when on 5G / 4G LTE for the remainder of your monthly billing cycle. +play Monthly Credit TT - $15/month value. Get $15 every month to spend on your favorite +play subscriptions for just $10. Get Netflix, Xbox Game Pass, HBO Max, Paramount+, MasterClass and more - for less. Unlimited Individual Cloud Storage TT - $13.99/month value. Securely store and access your photos, videos and more on all your compatible devices. Learn how to add and manage optional $10/month perks. Or watch our video Enroll in myPlan & activate your perks.

Question 12

How do I get Unlimited Ultimate right now?

Accepted Answer

Here's how to get Unlimited Plus if you: Are new to Verizon - Explore plans to get started. You can keep your same phone number when you switch from another carrier. Visit our Bring your number to Verizon FAQs to learn more. Already have a Verizon mobile phone plan - Manage plan to change your current plan in My Verizon. Or choose Chat with us on your screen to start. Note: If you're switching from a shared data plan, you must choose a plan for each phone line. After you change your plan online, restarting your phone can help your phone's performance.

Question 13

What’s the Enhanced Video Calling feature included with Ultimate Unlimited?

Accepted Answer

Enhanced Video Calling helps your mobile phone's video calling and conferencing apps perform better (e.g., FaceTime, Webex, Zoom, etc.): Improves video resolution. Reduces audio and video choppiness. Especially helpful in times of network congestion. Enables automatically when requirements are met. Your iPhone displays a notification upon the app's first use. iOS settings displays "Enhance 5G for Apps." Good to know: There's no additional usage charges when Enhanced Video Calling is enabled. You can visit your Usage in My Verizon to view Enhanced Video Calling activity.

Question 14

How do I add optional $10/month perks to my plan?

Accepted Answer

You can add your choice of $10/month perks to each line that has Unlimited Ultimate, Unlimited Plus or Unlimited Welcome.* Add the perk(s) when you get your plan. Watch our video Enroll in myPlan & activate your perks. Or, when you have Unlimited Ultimate, Unlimited Plus or Unlimited Welcome, you can add perks later through your Services & perks in My Verizon. Watch our video Adding and Removing Perks with myPlan. Note: Only Account Owners and Account Managers can add and remove perks. Anyone on the account can activate perks. Learn about managing account roles. When you're in My Verizon, you won't be able to view or add any perks your plan isn't eligible for. Visit these pages for questions about adding perks: Disney Bundle perk FAQs, Netflix & Max (With Ads) perk FAQs, Apple One perk FAQs, YouTube Premium perk FAQs, Walmart+ Membership perk FAQs, Apple Music Family perk FAQs, 100 GB Mobile Hotspot perk FAQs, +play Monthly Credit perk FAQs, and Unlimited Individual Cloud Storage perk FAQs. *If you have Welcome Unlimited you can also add perks in My Verizon. Welcome Unlimited is no longer available to add to your account.

Question 15

Can I choose different perks for each line that has Unlimited Ultimate?

Accepted Answer

Yes. You can choose different perks for each Unlimited Ultimate, Unlimited Plus and/or Unlimited Welcome* line on your account. Note: Only Account Owners and Account Managers can add and remove perks. Anyone on the account can activate perks. Learn about managing account roles. When you're adding perks, you won't be able to view or add any perks that your line's phone plan isn't eligible for. *If you have Welcome Unlimited you can also add perks in My Verizon. Welcome Unlimited is no longer available to add to your account.

Question 16

When I choose an optional $10/month perk, when does my billing and service start?

Accepted Answer

Billing for each $10/month perk starts when you add the perk to your unlimited plan* line. Note: To start using subscription perks (e.g., Disney Bundle, Netflix & Max [With Ads], Walmart+ Membership, etc.) you must activate with the subscription service. You'll start the activation process in My Verizon after you're enrolled in the perk. All perks are recurring until you cancel. *If you have Welcome Unlimited you can also add perks in My Verizon. Welcome Unlimited is no longer available to add to your account.

Question 17

If I cancel a perk during a billing cycle, is the $10/month charge prorated?

Accepted Answer

Here's what happens when you cancel a perk during the monthly subscription period: Disney Bundle, Netflix & Max (With Ads), YouTube Premium, Walmart+ Membership - You lose access to the service on the last day of the perk's subscription period. The $10/month charge is not prorated. 100 GB Mobile Hotspot - You can use the perk until the end of the billing period, then the perk cancels. The $10/month charge is not prorated. Apple One, Apple Music Family - You lose access to the services the day you cancel the perk. The $10/month charge is prorated and shows on your next bill. +play Monthly Credit - You will still have access to your most recent +play Monthly Credit. The credit expires one month from the date it was added. The $10/month charge is not prorated. Unlimited Individual Cloud Storage - Your data immediately becomes unavailable. Before canceling, you're responsible for downloading any data you want to save. The $10/month charge is prorated and shows on your next bill. All perks are recurring until you cancel them. You can change, cancel and add or re-add perks in My Verizon.

Question 18

What happens to my perks if I change or cancel Unlimited Ultimate or my Verizon service?

Accepted Answer

Visit our perk FAQs to learn how to manage your perks and account changes: Disney Bundle $10/month perk with Unlimited mobile plans FAQs Netflix & Max (With Ads) perk with Unlimited mobile plans FAQs Apple One® perk with Unlimited mobile plans FAQs Walmart+ Membership perk with Unlimited mobile plans FAQs Apple Music Family perk with Unlimited mobile plans FAQs YouTube Premium FAQs with Unlimited mobile plans FAQs 100 GB Mobile Hotspot perk with Unlimited mobile plans FAQs +play Monthly Credit perk with Unlimited mobile plans FAQs Unlimited Individual Cloud Storage perk with Unlimited mobile plans FAQs

Question 19

How do my included international plans work when I travel abroad?

Accepted Answer

International data, talk and text is included with Unlimited Ultimate. When you travel, you don't need to add or change a thing. You get: High-speed international data, talk & text TT Global Choice TT Mexico & Canada talk, text & data TT Visit our International Travel FAQs to learn about using your phone overseas.

Question 20

I have the Global Choice plan already for calling other countries. What happens if I get Unlimited Ultimate?

Accepted Answer

When you have Unlimited Ultimate, you get Global Choice included for that line. You can choose 1 of 140 countries and get up to 300 minutes to call that country. You'll be prompted to choose your Global Choice plan when you sign up for Unlimited Ultimate: If you already have a Global Choice plan then change to Unlimited Ultimate - The $10/month charge for the country will be automatically removed from your bill. You can have more than 1 Global Choice plan on your line, however only 1 is included with Unlimited Ultimate. If you later change from Unlimited Ultimate - You can keep the Global Choice country, but you will see the $10/month charge on your bill.

Question 21

What happens to the international travel plans I have on my line if I change that line to Unlimited Ultimate?

Accepted Answer

TravelPass or the $100 International Monthly Plan is automatically removed from any line that changes to Unlimited Ultimate.

Question 22

What if I have TravelPass days on my line and switch to Unlimited Ultimate?

Accepted Answer

If your line has TravePass days* stored in your TravelPass bank and you change that line to Unlimited Ultimate: The stored TravelPass days stay in your TravelPass bank until they expire. You can't use those days while Unlimited Ultimate is on that line. If you later change the line from Unlimited Ultimate, you can then use any stored TravelPass days that haven't expired. Visit our TravelPass FAQs to learn more about your TravelPass bank. *TravelPass days you paid for, from the 3 TravePass Days perk, or received with the Verizon Visa Card or other Unlimited plans.

myPlan | Preguntas frecuentes sobre el plan telefónico móvil Unlimited Ultimate

¿Qué es Unlimited Ultimate?

¿Cómo obtengo las ofertas en teléfonos Actualización de teléfono Ultimate si me cambio a Unlimited Ultimate?

Ya tengo Unlimited Ultimate. ¿Cómo obtengo las ofertas en teléfonos Actualización de teléfono Ultimate?

¿Cuál es el costo mensual del plan Unlimited Ultimate?

¿Qué otros planes de servicio móvil puedo tener en mi cuenta junto con Unlimited Ultimate?

¿Debo tener un smartphone 5G para usar Unlimited Ultimate?

¿Qué calidad de streaming tendré en mi teléfono con Unlimited Ultimate?

¿Qué es la función Enhanced Video Calling incluida en Ultimate Unlimited?

¿Qué se necesita para activar la función Enhanced Video Calling?

¿Qué descuentos se encuentran disponibles con Unlimited Ultimate?

¿Qué beneficios por $10/mes puedo obtener con Unlimited Ultimate?

¿Cómo obtengo Ultimited Ultimate ahora mismo?

¿Cómo funcionan mis planes internacionales incluidos cuando viajo al extranjero?

Ya tengo el plan Global Choice para llamar a otros países. ¿Qué ocurre si obtengo Unlimited Ultimate?

¿Qué sucede con los planes para viajes internacionales que tengo en mi línea si cambio esa línea a Unlimited Ultimate?

¿Qué ocurre si tengo días de TravelPass en mi línea y me cambio a Unlimited Ultimate?

¿Qué es la función Enhanced Video Calling incluida en Ultimate Unlimited?

¿Cómo agrego beneficios opcionales por $10/mes a mi plan?

¿Puedo elegir otros beneficios para cada línea que tenga Unlimited Ultimate?

¿Cuándo comienza mi facturación y servicio cuando elijo un beneficio opcional de $10/mes?

¿El cargo de $10/mes se prorratea si cancelo un beneficio durante un ciclo de facturación?

¿Qué sucede con mis beneficios si cambio o cancelo Unlimited Ultimate o mi servicio de Verizon?

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myPlan | Preguntas frecuentes sobre el plan telefónico móvil Unlimited Ultimate

¿Qué es Unlimited Ultimate?

¿Cómo obtengo las ofertas en teléfonos Actualización de teléfono Ultimate si me cambio a Unlimited Ultimate?

Ya tengo Unlimited Ultimate. ¿Cómo obtengo las ofertas en teléfonos Actualización de teléfono Ultimate?

¿Cuál es el costo mensual del plan Unlimited Ultimate?

¿Qué otros planes de servicio móvil puedo tener en mi cuenta junto con Unlimited Ultimate?

¿Debo tener un smartphone 5G para usar Unlimited Ultimate?

¿Qué calidad de streaming tendré en mi teléfono con Unlimited Ultimate?

¿Qué es la función Enhanced Video Calling incluida en Ultimate Unlimited?

¿Qué se necesita para activar la función Enhanced Video Calling?

¿Qué descuentos se encuentran disponibles con Unlimited Ultimate?

¿Qué beneficios por $10/mes puedo obtener con Unlimited Ultimate?

¿Cómo obtengo Ultimited Ultimate ahora mismo?

¿Cómo funcionan mis planes internacionales incluidos cuando viajo al extranjero?

Ya tengo el plan Global Choice para llamar a otros países. ¿Qué ocurre si obtengo Unlimited Ultimate?

¿Qué sucede con los planes para viajes internacionales que tengo en mi línea si cambio esa línea a Unlimited Ultimate?

¿Qué ocurre si tengo días de TravelPass en mi línea y me cambio a Unlimited Ultimate?

¿Qué es la función Enhanced Video Calling incluida en Ultimate Unlimited?

¿Cómo agrego beneficios opcionales por $10/mes a mi plan?

¿Puedo elegir otros beneficios para cada línea que tenga Unlimited Ultimate?

¿Cuándo comienza mi facturación y servicio cuando elijo un beneficio opcional de $10/mes?

¿El cargo de $10/mes se prorratea si cancelo un beneficio durante un ciclo de facturación?

¿Qué sucede con mis beneficios si cambio o cancelo Unlimited Ultimate o mi servicio de Verizon?

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