Debido a la inactividad, tu sesión finalizará en aproximadamente 2 minutos. Prolonga tu sesión haciendo clic en "OK" a continuación.

Tu sesión ha terminado debido a inactividad. Vuelve a ingresar para continuar.

motorola edge+ - Support Overview

Encuentra asistencia y herramientas específicas para tu Motorola edge+ en Internet.
Troubleshoot motorola edge+

Esta herramienta en Internet te ayudará a identificar y resolver problemas con tu dispositivo.


Filtra todos los temas a continuación.


Accesorios

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Configuración, activación básica y guías de usuario

Activate / Set Up Device - motorola edge+

Here's how to quickly set up your motorola edge+.

Activar nuevo dispositivo - Cliente actual de Verizon

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Add an Existing Google Account - motorola edge+

Here's how to add your Google (Gmail) account to your motorola edge+.

Adjust Account Sync Settings - motorola edge+

Here's how to view and adjust sync settings on your motorola edge+ if you're not receiving email and app notifications.

Conectar tu dispositivo directamente a la PC

Entérate cómo conectar tu dispositivo directamente a una computadora.

Configurar el servicio prepagado de Verizon - Android™

Te mostramos cómo activar el servicio prepagado en un dispositivo Android.

Turn Android Device Protection On / Off - motorola edge+

Here's how to turn Android Device Protection for your motorola edge+ on or off.

motorola edge+ User Guide (PDF)

This User Guide can help you get the most out of your Motorola edge+. Obtén información sobre configuración, uso de funciones avanzadas y navegación.

Hacer copia de seguridad y transferir contenido

Move Media to / from Computer - motorola edge+

Here's how to transfer pictures, video or music files between your motorola edge+ and a computer.

Lo básico

Cómo ver la disponibilidad del servicio de Verizon Wireless

Aprende cómo verificar si tu ubicación tiene disponible el servicio móvil de Verizon. Sigue estas instrucciones para ver si hay cobertura en tu área.

Cómo limpiar/desinfectar tu dispositivo

Aprende cómo limpiar y desinfectar correctamente tu smartphone, tablet, el teléfono básico, reloj inteligente y jetpack.

motorola edge+ Simulator: Charging Your Device

Learn how to charge your motorola edge+.

motorola edge+ Simulator: Getting to Know Your Device

An interactive map of the Home screen and buttons on your motorola edge+.

motorola edge+ Simulator: Getting to Know the Back of Your Device

Discover more about the back of your motorola edge+.

motorola edge+ Simulator: Turning Your Device On and Off

Learn how to power on and shut down your motorola edge+.

Batería y carga

Reiniciar el dispositivo móvil

Aprende cómo apagar el dispositivo y volver a encenderlo.

Turn Power Saver On / Off - motorola edge+

Here's how to turn 'Battery saver' on or off to help manage battery performance for your motorola edge+.

Use Wireless PowerShare - motorola edge+

Here's how to wirelessly charge a compatible device using your motorola edge+.

View / Extend Battery Life - motorola edge+

Here's how to extend battery life, view charging status / remaining battery and determine which apps use the most power on your motorola edge+.

View Battery Info - motorola edge+

Here's hot to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your motorola edge+.

Bluetooth®

Solucionar el modo Car Kit

Esto es lo que debes hacer si tu dispositivo se congela en el modo Car Kit.

Send Contact via Bluetooth - motorola edge+

Here's how to send a contact on your motorola edge+ via Bluetooth.

Turn Bluetooth On / Off - motorola edge+

Here's how to turn Bluetooth for your motorola edge+ on or off and make it visible to other devices for pairing.

Llamadas y marcado

Add / Remove Speed Dial Number - motorola edge+

Here's how to add or remove a speed dial number on your motorola edge+.

Block / Unblock Numbers - motorola edge+

Here's how to block messages and send unwanted calls directly to Voicemail for your motorola edge+.

Llamada en espera - Smartphone

Te mostramos cómo responder una llamada en tu smartphone Android/BlackBerry/Windows mientras estás en otra.

Call a Number - motorola edge+

Here's how to place a call from your motorola edge+.

Mover fotos/videos al dispositivo - Smartphone Android™

Transfiere fotos y videos de una computadora/PC a un smartphone Android.

Place a Conference Call - motorola edge+

Here's how to place a conference call from your motorola edge+.

View / Delete Call History - motorola edge+

Here's how to view or clear the call history or delete individual calls from your motorola edge+.

Cámara, fotos y videos

Common Camera Settings - motorola edge+

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your motorola edge+.

Asegurarse de que el mensaje de foto y video no exceda el límite de capacidad del archivo

Si tienes problemas para enviar/recibir fotos y videos, aquí tienes información sobre los límites de capacidad.

Record and Share a Video - motorola edge+

Here's how to record and send a video using your motorola edge+.

Share Picture from Gallery - motorola edge+

Here's how to share a saved picture from your motorola edge+.

Share Video from Gallery - motorola edge+

Here's how to share a saved video from your motorola edge+.

Tipos de archivos compatibles para mensajes de foto/video

Obtén información sobre los tipos de archivos compatibles para mensajes de foto/video.

Take and Share a Picture - motorola edge+

Here's how to take and share a picture from your motorola edge+.

View Pictures / Videos - motorola edge+

Here's how to view pictures and/or videos on your motorola edge+.

Conectividad para computadora/PC

Resolver problemas de Windows Device Manager

Te mostramos cómo resolver conflictos de los controladores si tu dispositivo no se conecta correctamente con tu computadora.

USB Debugging Mode - motorola edge+

Here's how to facilitate a connection between your motorola edge+ and a computer with the Android SDK.

Contactos

Add a Contact - motorola edge+

Here's how to add a contact to your motorola edge+.

Contact Display Options - motorola edge+

Here's how to configure how your contacts display on your motorola edge+.

Delete a Contact - motorola edge+

Here's how to remove a contact from your motorola edge+.

Edit a Contact - motorola edge+

Here's how to edit a contact on your motorola edge+.

Exportar información de Contacto/Directorio telefónico a archivos .CSV - Microsoft® Windows Mail/Microsoft Outlook

Te mostramos cómo exportar contactos desde tu dispositivo a archivos de valores separados por comas (.csv) a través de Microsoft Windows Mail / Microsoft Outlook.

Link / Unlink Contacts - motorola edge+

Here's how to link or unlink duplicate contacts in your motorola edge+.

Send Contact via Bluetooth - motorola edge+

Here's how to send a contact on your motorola edge+ via Bluetooth.

View Contact Sync Source - motorola edge+

Here's how to view where a phonebook contact on your motorola edge+ was imported from.

Datos

Allow / Deny Data Roaming - motorola edge+

Here's how to turn data roaming for your motorola edge+ on or off.

Manage Data Usage - motorola edge+

Here's how to change the data usage cycle and set data warnings and/or limits on your motorola edge+.

Turn Data On / Off - motorola edge+

Here's how to turn mobile data for your motorola edge+ on or off.

Fecha y hora

Set Date and Time - motorola edge+

If your motorola edge+ shows the incorrect date and/or time, here's how to correct it.

ID e información del dispositivo

Cómo detectar un daño físico

Esto te ayuda a determinar si tu dispositivo está dañado.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View Device ID (ESN / IMEI / MEID) - motorola edge+

Here's how to view the device ID (IMEI) for your motorola edge+.

View MAC Address - motorola edge+

Here's how to view the Wi-Fi MAC address for your motorola edge+.

View Phone Number - motorola edge+

Here's how to view the mobile number for your motorola edge+.

Configuraciones de dispositivos

Adjust Brightness / Display Settings - motorola edge+

Here's how to adjust screen brightness and other display settings (e.g., Edge lights, Screen saver, Font size, etc.) for your motorola edge+.

Edge Screen Settings - motorola edge+

Here's how to configure the Edge screen settings on your motorola edge +.

Manage Do Not Disturb Settings - motorola edge+

Here's how to check Do Not Disturb settings if your motorola edge+ isn't receiving calls or alerts for texts and email.

Turn Airplane Mode On / Off - motorola edge+

To turn Verizon network services on/off or if they aren't functioning on your motorola edge+, view this info.

Turn Screen Inversion On / Off - motorola edge+

Here's how to reverse the color scheme on your motorola edge+.

Turn Screen Rotation On / Off - motorola edge+

Here's how to check settings if the display on your motorola edge+ doesn't rotate or flip.

Email/Gmail

Add a Personal / Corporate Email Account - motorola edge+

Here's how to set up a personal / corporate email account on your motorola edge+.

Crear cuenta de Gmail™

Mira cómo crear una cuenta de Gmail.

Email Account Common Settings - motorola edge+

Here's info on common personal email settings (e.g., account name, etc.) for your motorola edge+.

Email Account Data Usage Settings - motorola edge+

Here's how to modify data usage options for a personal email account on your motorola edge+.

Email Account Notification Settings - motorola edge+

Here's how to manage notifications for a personal email account on your motorola edge+.

Email Account Password and Server Settings - motorola edge+

Here's how to update personal email password and server settings for your motorola edge+.

Email Account Signature Settings - motorola edge+

Here's how to enter or edit the personal email signature on your motorola edge+.

Email Account Sync Frequency Settings - motorola edge+

Here's how to adjust the personal email sync frequency settings on your motorola edge+.

Gmail for Android - View Messages

Conoce cómo ver un mensaje de Gmail en tu smartphone/tablet Android.

Dejar o quitar copias de los mensajes de correo electrónico en el servidor de mensajería

Aquí encontrarás información sobre cómo dejar o eliminar copias de correos electrónicos en el servidor.

Manage Corporate Email Settings - motorola edge+

Here's how to update work email settings for your motorola edge+.

Perform a Gmail Sync - motorola edge+

Here's how to sync Google email, contacts, calendar, etc. on your motorola edge+.

Remove Gmail Account - motorola edge+

Here's how to remove a Gmail (Google) account from your motorola edge+.

Remove a Personal / Corporate Email Account - motorola edge+

Here's how to delete a personal / corporate email account from your motorola edge+.

Actualizar contraseña de Gmail - Android™

Here's how to update the password for your Gmail account from your Android device.

Encuentra tu teléfono

Buscar mi dispositivo: Android™: Borrar un dispositivo de manera remota

Aquí tienes información sobre cómo localizar de forma remota y borrar la información de tu dispositivo Android.

Buscar mi dispositivo: Android™: Bloquear un dispositivo de manera remota

Aprende a usar Buscar mi dispositivo para ubicar y bloquear tu dispositivo de forma remota.

Buscar mi dispositivo: Android™: Hacer sonar un dispositivo de manera remota

Te mostramos cómo hacer sonar tu dispositivo Android de forma remota para que puedas encontrarlo.

Activar/desactivar Buscar mi dispositivo: Android™

Aquí tienes información sobre cómo localizar de forma remota, bloquear, hacer sonar o borrar la información de tu dispositivo Android.

GPS y servicios basados en la ubicación

GPS Location Settings - Android™

Aquí encontrarás información para ver/cambiar la configuración de ubicación GPS, lo que puede afectar la duración de la batería y la precisión de la ubicación.

Turn GPS Location On / Off - motorola edge+

Here's how to turn GPS location for your motorola edge+ on or off.

Gestos y movimientos

Motions and Gestures - motorola edge+

Here's how to manage motion-activated services for your motorola edge+.

Copia de seguridad y restablecimiento de Google

Google Backup and Restore - motorola edge+

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your motorola edge+.

Pantalla de inicio

Customize Your Home Screen - motorola edge+

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your motorola edge+.

View / Manage Home Screen Panels - motorola edge+

Here's how to view, add and remove Home screen panels for your motorola edge+.

Hotspot

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - motorola edge+

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your motorola edge+.

Internet y navegador de Internet

Acceder a sitios web - Mobile Web

Te mostramos cómo acceder a los sitios web a través del servicio de Internet móvil Mobile Web en tu dispositivo.

Add a Virtual Private Network - motorola edge+

Here's how to add a virtual private network (VPN) to your motorola edge+.

Change the Browser Start / Home Page - motorola edge+

Here's how to change the Home page in Chrome on your motorola edge+.

Reiniciar e iniciar el navegador de Internet móvil

Conoce cómo reiniciar el dispositivo y acceder al navegador del servicio de Internet móvil Mobile Web 2.0 en tu dispositivo.

Idioma

Language Selection - motorola edge+

Here's how to change the language used on your motorola edge+.

Bloqueo, desbloqueo, contraseña y seguridad

Add Additional Fingerprints - motorola edge+

Here's how to add additional fingerprints for security to your motorola edge+.

Preguntas frecuentes sobre el bloqueo de un dispositivo

Para evitar el robo de identidad y el fraude, los dispositivos comprados en Verizon se bloquean y no se pueden usar en la red de otro proveedor durante los primeros 60 días después de la compra.

Enable / Disable / Modify Screen Lock - motorola edge+

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your motorola edge+.

Manage Screen Lock Settings - motorola edge+

Here's how to configure the screen lock settings for your motorola edge+.

Remove Saved Fingerprints - motorola edge+

Here's how to delete a saved fingerprint from your motorola edge+.

Set Lock Screen Notifications - motorola edge+

Here's how to manage how notifications appear on your motorola edge+ when the screen is locked.

Set Up Face Recognition - motorola edge+

Here's how to set up facial recognition scan to access your motorola edge+.

Set Up Fingerprint Recognition - motorola edge+

Here's how to set up fingerprint recognition on your motorola edge+.

Smart Lock - motorola edge+

Here's how to turn on and customize the Smart Lock setting on your motorola edge+.

Unlock Screen - motorola edge+

Here's how to unlock the screen on your motorola edge+.

motorola edge+ Simulator: Setting Screen Security

A visual guide for setting screen security on your motorola edge+ to help protect your private information.

motorola edge+ Simulator: Unlocking the Screen

See how to unlock the screen on your motorola edge+.

Memoria/almacenamiento

Check Device Storage - motorola edge+

Here's how to check available space if your motorola edge+ runs slowly or crashes / resets, apps freeze or you can't save media.

Insertar la tarjeta de memoria que contiene las canciones de la lista de reproducción (playlist)

Prueba esto si las canciones almacenadas en tu tarjeta de memoria/SD no aparecen en la lista de reproducción de tu teléfono básico 3G.

Música

Transferir música al dispositivo - Smartphone Android™

Para transferir archivos de música desde una computadora a un smartphone Android.

Navegación y multitareas

Use Multi Window - motorola edge+

Here's how to use two apps simultaneously on your motorola edge+.

Near Field Communication (NFC) 

Manage Contactless Payments - motorola edge+

Here's how to use the 'Contactless payment' service with your motorola edge+.

Turn NFC On / Off - motorola edge+

Here's how to turn NFC on or off so compatible apps can transfer files from your motorola edge+.

Sistema operativo y software

Factory Data Reset (Powered Off) - motorola edge+

Here's how to factory / hard reset your motorola edge+ if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.

Factory Data Reset (Powered On) - motorola edge+

Here's how to factory / hard reset your motorola edge+ if the screen freezes or call, app, audio or sync issues occur.

Install Device Software Update - motorola edge+

Here's how to check for and install software updates on your motorola edge+.

View Software Version - motorola edge+

Here's how to view the software version your motorola edge+ is running.

motorola edge+ Software Update

Get instructions on downloading the latest software update for performance improvements to your moto edge+, including current Android security patches.

Tarjeta SIM

Enable / Disable / Modify SIM PIN - motorola edge+

Here's how to change the SIM PIN for your motorola edge+ or turn it on / off.

Insert / Remove SIM Card - motorola edge+

Here's how to properly insert or remove a SIM card for your motorola edge+.

SIM Card FAQs - Replace & activate a new card

Aprende a configurar y activar una nueva tarjeta SIM. Reemplaza una tarjeta perdida o pon una nueva cuando traigas tu propio dispositivo (BYOD) y te cambies a un dispositivo móvil de Verizon.

Desbloquear PIN de la SIM - Smartphones/tablets Android

Conoce cómo desbloquear el PIN de la SIM de tu smartphone/tablet Android.

View SIM Card Number - motorola edge+

Here's how to view the SIM card number associated with your motorola edge+.

motorola edge+ Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your motorola edge+.

motorola edge+ Simulator: Inserting and Removing the microSD Card

Find out how to insert and remove a microSD card from your motorola edge+.

Sonidos, volumen y audio

Manage Verizon Adaptive Sound Settings - motorola edge+

Here's how to change the Verizon Adaptive Sound profiles on your motorola edge+.

Reset Verizon Adaptive Sound - motorola edge+

Here's how to reset Verizon Adaptive Sound settings on your motorola edge+.

Save a Ringtone - motorola edge+

Here's how to save an audio file as a ringtone on your motorola edge+.

Set Ringtones / Notification Sounds - motorola edge+

Here's how to select or change ringtones / notification sounds on your motorola edge+.

Use Speakerphone - motorola edge+

Here's how to utilize the speakerphone functionality on your motorola edge+.

Vibrate Mode - motorola edge+

Here's how to turn vibrate mode for your motorola edge+ on or off.

Volume Controls - motorola edge+

Here's how to adjust the volume if your motorola edge+ doesn't vibrate or play sounds when receiving calls / messages.

Indicadores/luces de estado

View Signal Strength - motorola edge+

Here's how to view signal strength on your motorola edge+.

TV

View Device Screen on TV - motorola edge+

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your motorola edge+.

Mensajería de texto y multimedia

Auto Receive Messages - motorola edge+

Here's how to check settings on your motorola edge+ if you're not receiving your picture / video messages.

Cancelar las suscripciones a mensajería de texto 

Conoce cómo cancelar las suscripciones a mensajería de texto desde tu teléfono.

Create and Send a Text Message - motorola edge+

Here's how to create and send a text message via the Messages app on your motorola edge+.

Cut, Copy and Paste Text - motorola edge+

Here's how to cut, copy and paste text on your motorola edge+.

Delete Messages - motorola edge+

Here's how to delete text messages from your motorola edge+ via the Messages app.

Dar de baja iMessage - No se pueden enviar/recibir SMS/MMS en un dispositivo que no sea Apple

Obtén información que te ayudará si no puedes enviar o recibir mensajes de texto/MMS en un dispositivo que no sea de Apple.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

Set Default Messaging App - motorola edge+

Here's how to set the default messaging app on your motorola edge+.

Text Message Notification Settings - motorola edge+

Here's how to turn text message notifications for your motorola edge+ on or off via the Messages app.

Turn Message Delivery Confirmation Setting On / Off - motorola edge+

Here's how to receive delivery confirmation for messages sent from your motorola edge+ via the Messages app.

Turn Premium SMS Permissions On / Off - motorola edge+

Here's how to change permissions to allow or block sending premium texts from your motorola edge+.

View Text Messages - motorola edge+

Here's how to view text messages via the Messages app on your motorola edge+.

Sugerencias, trucos y soluciones rápidas

Capture a Screenshot - motorola edge+

Here's how to capture a screenshot on your motorola edge+.

Set Up Printing - motorola edge+

Here's how to set up and add a printer to your motorola edge+.

Accesibilidad visual y auditiva

Configuración de accesibilidad - Android™

Te mostramos cómo configurar las opciones básicas de accesibilidad para tu smartphone o tablet Android.

Gestos de ampliación/Zoom táctil - Android™

Te mostramos cómo configurar los gestos de ampliación en tu smartphone o tablet Android.

Manage RTT Settings - motorola edge+

Here's how to use the real-time text (RTT) functionality on your motorola edge+.

Manage TTY Settings - motorola edge+

Here's how to change the TTY settings on your motorola edge+.

Wi-Fi y red

Access Wi-Fi Direct - motorola edge+

Here's how to use Wi-Fi Direct so you can easily connect your motorola edge+ with other Wi-Fi capable devices.

Add a Wi-Fi Network - motorola edge+

Here's how to add an available Wi-Fi network to your motorola edge+.

Auto Switch Between Wi-Fi & Mobile Data Networks - motorola edge+

Here's how to allow your motorola edge+ to auto-switch between Wi-Fi and mobile data.

Change Mobile / Wi-Fi Hotspot Password - motorola edge+

Here's how to change the Mobile / Wi-Fi Hotspot password on your motorola edge+.

Manage Mobile / Wi-Fi Hotspot Settings - motorola edge+

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your motorola edge+.

Network Mode Settings - motorola edge+

View this info on network mode settings if you're having issues with voice / data services on your motorola edge+.

Remove Wi-Fi Connection - motorola edge+

Here's how to remove a saved Wi-Fi network from your motorola edge+.

Reset Network Settings - motorola edge+

Here's how to reset settings if your motorola edge+ can't connect to data or send / receive messages.

Restart Device - motorola edge+

Here's how to restart your motorola edge+ if it crashes and resets, freezes or runs slow.

Restart in Safe Mode - motorola edge+

Here's how to restart your motorola edge+ into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Tethered Modem Connection - motorola edge+

Here's how to use your motorola edge+ as a modem to connect to the internet via USB or Bluetooth.

Turn Mobile / Wi-Fi Hotspot On / Off - motorola edge+

Here's how to turn Mobile Hotspot for your motorola edge+ on or off.

Turn Wi-Fi Calling On / Off - motorola edge+

When turned on, Wi-Fi Calling may improve indoor call quality for your motorola edge+.

Turn Wi-Fi On / Off - motorola edge+

Here's how to turn Wi-Fi for your motorola edge+ on or off.