Debido a la inactividad, tu sesión finalizará en aproximadamente 2 minutos. Prolonga tu sesión haciendo clic en "OK" a continuación.

Tu sesión ha terminado debido a inactividad. Vuelve a ingresar para continuar.

LG Q70™ - Support Overview

Encuentra asistencia y herramientas específicas para tu LG Q70 en Internet.
Troubleshoot Q70

Esta herramienta en Internet te ayudará a identificar y resolver problemas con tu dispositivo.


Filtra todos los temas a continuación.


Configuración, activación básica y guías de usuario

Activar nuevo dispositivo - Cliente actual de Verizon

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Conectar tu dispositivo directamente a la PC

Entérate cómo conectar tu dispositivo directamente a una computadora.

LG Q70 - Activate / Set Up Device

Here's how to quickly set up your LG Q70.

LG Q70 - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your LG Q70.

LG Q70 - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your LG Q70 if you're not receiving email and app notifications.

LG Q70 - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your LG Q70 on or off.

LG Q70 User Guide (PDF)

This User Guide can help you get the most out of your LG Q70. Obtén información sobre configuración, uso de funciones avanzadas y navegación.

Hacer copia de seguridad y transferir contenido

LG Q70 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your LG Q70 and a computer.

Lo básico

Cómo limpiar/desinfectar tu dispositivo

Aprende cómo limpiar y desinfectar correctamente tu smartphone, tablet, el teléfono básico, reloj inteligente y jetpack.

LG Q70 Simulator: Getting to Know Your Device

An interactive map of the Home screen and buttons on your LG Q70.

LG Q70 Simulator: Turning Your Device On and Off

Learn how to stylus on and shut down your LG Q70.

Batería y carga

LG Q70 - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your LG Q70.

LG Q70 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine which apps use the most power on your LG Q70.

LG Q70 - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc. ) for your LG Q70.

Bluetooth®

LG Q70 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your LG Q70 on or off and make it visible to other devices for pairing.

Llamadas y marcado

LG Q70 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number to your LG Q70.

LG Q70 - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your LG Q70.

LG Q70 - Call a Number

Here's how to place a call from your LG Q70.

LG Q70 - Place a Conference Call

Here's how to place a conference call from your LG Q70.

LG Q70 - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your LG Q70.

Preguntas frecuentes sobre Llamadas Wi-Fi de Verizon

Descubre cómo realizar y recibir llamadas a través de una red Wi-Fi si el servicio móvil no está disponible.

Video: Verizon Messages - HD Video Calling
 (duración: 1:46)
Verizon Messages ofrece videollamadas y voz HD en tu tablet, a través de la aplicación. Mira este video para aprender cómo configurar las llamadas en HD y realizar llamadas.
Duración: 1:46

Cámara, fotos y videos

LG Q70 - Common Camera Settings

Here's info on common camera settings (e.g., flash, HDR mode, timer, front / rear camera, etc.) for your LG Q70.

LG Q70 - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your LG Q70.

LG Q70 - Record and Share a Video

Here's how to record and send a video using your LG Q70.

LG Q70 - Share Picture from Gallery

Here's how to share a saved picture from your LG Q70.

LG Q70 - Share Video from Gallery

Here's how to share a saved video from your LG Q70.

LG Q70 - Take and Share a Picture

Here's how to take and share a picture from your LG Q70.

Conectividad para computadora/PC

LG Q70 - USB Debugging Mode

Here's how to facilitate a connection between your LG Q70 and a computer with the Android SDK.

Contactos

LG Q70 - Add a Contact

Here's how to add a contact on your LG Q70.

LG Q70 - Contact Display Options

Here's how to configure how your contacts display on your LG Q70.

LG Q70 - Delete a Contact

Here's how to remove a contact from your LG Q70.

LG Q70 - Edit a Contact

Here's how to edit a contact on your LG Q70.

LG Q70 - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your LG Q70.

LG Q70 - View Contact Sync Source

Here's how to view where a phonebook contact on your LG Q70 was imported from.

Video: Administrar contactos usando Mi Verizon
 (duración: 2:21)
Mira este video para conocer cómo administrar tus contactos a través de Medios y contactos en My Cloud en tu cuenta Mi Verizon. Mira cómo eliminar, restablecer y sincronizar tu contactos.
Duración: 2:21

Video: Administrar contactos duplicados usando Google
 (duración: 2:45)
¿Deseas liberar espacio en tu teléfono? Ve este video para aprender cómo combinar contactos duplicados usando tu cuenta de Google.
Duración: 2:45

Video: Administrar contactos duplicados usando tu dispositivo Android
 (duración: 3:21)
¿Deseas liberar espacio en tu teléfono? Ve este video para aprender cómo combinar contactos duplicados en tu dispositivo Android.
Duración: 3:21

Datos

Preguntas frecuentes sobre datos adicionales

Conoce las opciones para agregar datos adicionales a tus dispositivos en el nuevo Plan Verizon.

Preguntas frecuentes sobre uso de datos

Conoce sobre una herramienta gratuita por Internet que te ayuda a comprender cómo los teléfonos en tu cuenta están usando los datos. Accede a través de Mi Verizon y My Verizon Mobile.

Preguntas frecuentes acerca de los regalos de datos para planes móviles de datos compartidos elegibles

Los clientes del servicio móvil de Verizon con un plan mensual de datos compartidos elegible pueden enviar y/o recibir un regalo de 1 GB de datos a través de My Verizon app.

LG Q70 - Allow / Deny Data Roaming

Here's how to turn data roaming for your LG Q70 on or off.

LG Q70 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your LG Q70.

LG Q70 - Turn Data On / Off

Here's how to turn mobile data for your LG Q70 on or off.

Preguntas frecuentes sobre PopData - Comprar sesiones de datos 4G LTE de 30 o 60 minutos

PopData es una conexión de datos que te permite hacer todo el stream que quieras, es más rápida y más segura que la mayoría de zonas de conexión Wi-Fi públicas. Disponible en sesiones de 30 y 60 minutos.

Fecha y hora

LG Q70 - Set Date and Time

If your LG Q70 shows the incorrect date and/or time, here's how to correct it.

ID e información del dispositivo

Cómo detectar un daño físico

Esto te ayuda a determinar si tu dispositivo está dañado.

Preguntas frecuentes sobre el cargo por dispositivo dañado

Obtén más información sobre el cargo por dispositivo dañado, el cual se cobra si entregas un dispositivo mal usado por uno de reemplazo certificado como nuevo.

LG Q70 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your LG Q70.

LG Q70 - View MAC Address

Here's how to view the Wi-Fi MAC address for your LG Q70.

LG Q70 - View Phone Number

Here's how to view the mobile number for your LG Q70.

Configuraciones de dispositivos

LG Q70 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your LG Q70.

LG Q70 - Manage Do Not Disturb Settings

If your LG Q70 isn't receiving calls or alerts for texts and email, here's how to check 'Do not disturb' settings.

LG Q70 - Reset All Settings

If your LG Q70 crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

LG Q70 - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your LG Q70, view this info.

LG Q70 - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your LG Q70.

LG Q70 - Turn Screen Rotation On / Off

Here's how to check settings if the display on your LG Q70 doesn't rotate or flip.

Email/Gmail

LG Q70 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your LG Q70.

LG Q70 - Compose and Send Email Message

Here's how to create and send an email message from your LG Q70.

LG Q70 - Delete Email Messages

Here's how to delete email messages from your LG Q70.

LG Q70 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your LG Q70.

LG Q70 - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your LG Q70.

LG Q70 - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your LG Q70.

LG Q70 - Email Account Password and Server Settings

Here's how to update personal email password and settings for your LG Q70.

LG Q70 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your LG Q70.

LG Q70 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your LG Q70.

LG Q70 - Manage Corporate Email Settings

Here's how to update work email settings for your LG Q70.

LG Q70 - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your LG Q70.

LG Q70 - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your LG Q70.

LG Q70 - Remove a Personal / Corporate Email Account

Here's how to remove a personal / corporate email account from your LG Q70.

LG Q70 - View and Reply to an Email Message

Here's how to view and reply to an email message from your LG Q70.

GPS y servicios basados en la ubicación

Preguntas frecuentes sobre el cumplimiento de E911

Consulta la información sobre cómo llamar al 911 desde tu teléfono móvil.

LG Q70 - Turn GPS Location On / Off

Here's how to turn the GPS location for your LG Q70 on or off.

Copia de seguridad y restablecimiento de Google

LG Q70 - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your LG Q70.

Pantalla de inicio

LG Q70 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your LG Q70.

LG Q70 - Mode Change

Here's how to change the Home screen layout on your LG Q70 if it looks different.

LG Q70 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your LG Q70.

Hotspot

Preguntas frecuentes sobre el hotpost móvil de Verizon - Obtén Internet Wi-Fi para compartir

Aprende cómo usar el hotspot móvil en tu teléfono o tablet para conectar dispositivos a Internet usando tu plan de datos vigente. Encuentra planes Unlimited y Prepaid con hotspot móvil.

Internet y navegador de Internet

LG Q70 - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your LG Q70.

LG Q70 - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your LG Q70.

Idioma

LG Q70 - Language Selection

Here's how to change the language used on your LG Q70.

Bloqueo, desbloqueo, contraseña y seguridad

Preguntas frecuentes sobre el bloqueo de un dispositivo

Para evitar el robo de identidad y el fraude, los dispositivos comprados en Verizon se bloquean y no se pueden usar en la red de otro proveedor durante los primeros 60 días después de la compra.

LG Q70 - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your LG Q70.

LG Q70 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your LG Q70.

LG Q70 - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your LG Q70.

LG Q70 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your LG Q70 when the screen is locked.

LG Q70 - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your LG Q70.

LG Q70 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your LG Q70.

LG Q70 - Unlock Screen

Here's how to unlock the screen on your Q70.

LG Q70 Simulator: Setting Screen Security

A visual guide for setting screen security on your LG Q70 to help protect your private information.

LG Q70 Simulator: Unlocking the Screen

See how to unlock the screen on your LG Q70.

Memoria/almacenamiento

LG Q70 - Check Device Storage

Here's how to check available space if your LG Q70 runs slow / crashes, apps freeze or you can't save media.

LG Q70 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your LG Q70.

LG Q70 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your LG Q70.

LG Q70 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your LG Q70 to an SD / memory card.

Música

Preguntas frecuentes sobre el uso de Apple Music

Aprende cómo puedes tener Apple Music con ciertos planes Verizon, ve preguntas frecuentes sobre quién es elegible, cómo inscribirse, cómo usar la aplicación Apple Music y cómo obtener promociones.

LG Q70 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your LG Q70 and a computer.

Navegación y multitareas

LG Q70 - Use Multi Window

Here's how to use two apps simultaneously on your Q70.

Near Field Communication (NFC) 

LG Q70 - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your LG Q70.

Sistema operativo y software

LG Q70 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your LG Q70 if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.

LG Q70 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your LG Q70 if the screen freezes or call, app, audio or sync issues occur.

LG Q70 - Install Device Software Update

Here's how to check for and install software updates on your LG Q70.

LG Q70 - View Software Version

Here's how to view the software version your LG Q70 is running.

LG Q70 Software Update

Get instructions on downloading the latest software update for performance improvements to your LG Q70, including current Android security patches.

Asistente de actualización de software (LG) - Configuración inicial

Te mostramos cómo instalar el asistente de actualización de software de LG en tu PC o Mac.

Tarjeta SIM

LG Q70 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your LG Q70 or turn it on / off.

LG Q70 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your LG Q70.

LG Q70 - View SIM Card Number

Here's how to view the SIM card number associated with your LG Q70.

LG Q70 Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your LG Q70.

LG Q70 Simulator: Inserting and Removing the microSD Card

Find out how to insert and remove a microSD card from your LG Q70.

SIM Card FAQs - Replace & activate a new card

Aprende a configurar y activar una nueva tarjeta SIM. Reemplaza una tarjeta perdida o pon una nueva cuando traigas tu propio dispositivo (BYOD) y te cambies a un dispositivo móvil de Verizon.

Sonidos, volumen y audio

LG Q70 - Save a Ringtone

Here's how to save an audio file as a ringtone on your LG Q70.

LG Q70 - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your LG Q70.

LG Q70 - Turn Off All Sounds

Here's how to turn off / silence all sounds on your LG Q70.

LG Q70 - Use Speakerphone

Here's how to utilize the speakerphone functionality on your LG Q70.

LG Q70 - Vibrate Mode

Here's how to turn Vibrate mode for your LG Q70 on or off.

LG Q70 - Volume Controls

Here's how to adjust the volume if your LG Q70 doesn't vibrate or play sounds when receiving calls / messages.

Indicadores/luces de estado

LG Q70 - View Signal Strength

Here's how to view signal strength on your LG Q70.

TV

LG Q70 - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your LG Q70.

Mensajería de texto y multimedia

Cancelar las suscripciones a mensajería de texto 

Conoce cómo cancelar las suscripciones a mensajería de texto desde tu teléfono.

Dar de baja iMessage - No se pueden enviar/recibir SMS/MMS en un dispositivo que no sea Apple

Obtén información que te ayudará si no puedes enviar o recibir mensajes de texto/MMS en un dispositivo que no sea de Apple.

LG Q70 - Auto Receive Messages

Here's how to check settings on your LG Q70 if you're not receiving your picture / video messages.

LG Q70 - Create and Send a Text Message

Here's how to create and send a text message via the Messaging app on your LG Q70.

LG Q70 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your LG Q70.

LG Q70 - Delete Messages

Here's how to delete text messages from your LG Q70 via the Messaging app.

LG Q70 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) on your LG Q70.

LG Q70 - Set Default Messaging App

Here's how to set the default messaging app on your LG Q70.

LG Q70 - Text Message Notification Settings

Here's how to turn text message notifications for your LG Q70 on or off via the Messaging app.

LG Q70 - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your LG Q70 via the Messaging app.

LG Q70 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your LG Q70.

LG Q70 - View Text Messages

Here's how to view text messages via the Messaging app on your LG Q70.

Preguntas frecuentes sobre el servicio de texto a línea telefónica fija

Conoce cómo enviar un mensaje de texto a un teléfono que no sea móvil, incluso cuánto cuesta y cómo el destinatario recibirá el mensaje.

Preguntas frecuentes sobre mensajería - Mensajería internacional y correo electrónico a mensaje de texto

Obtén más información sobre el envío y la recepción de mensajes de texto, incluida la forma de bloquear mensajes de texto, restaurar mensajes de texto eliminados, mensajes de texto al y del correo electrónico y enviar mensajes internacionales.

Video: Verizon Messages - Uso básico 
 (duración: 1:24)
Conoce sobre el uso básico de la aplicación Verizon Messages, una aplicación de mensajería de texto que te permite enviar y recibir mensajes, adjuntar fotos a tus mensajes o enviar un mensaje de grupo fácilmente.
Duración: 1:24

Video: Verizon Messages - Usa tu creatividad
 (duración: 1:31)
Agrégale un toque personal a tus mensajes con algunas herramientas simples de Verizon Messages. Personaliza fotos, e incluso envía una tarjeta eGift de uno de los más de 30 vendedores.
Duración: 1:31

Video: Verizon Messages - Estés donde estés
 (duración: 2:04)
Con Verizon Messages, programa un mensaje para mandarlo a otra hora u otro día y usa el modo "Driving" para conducir con seguridad cuando vas por la carretera.
Duración: 2:04

Sugerencias, trucos y soluciones rápidas

LG Q70 - Capture a Screenshot

Here's how to capture a screenshot on your LG Q70.

LG Q70 - Set Up Printing

Here's how to set up and add a printer to your LG Q70.

Accesibilidad visual y auditiva

LG Q70 - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your LG Q70.

LG Q70 - Manage TTY Settings

Here's how to change the TTY settings on your LG Q70.

LG Q70 - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your LG Q70 on or off.

Wi-Fi y red

LG Q70 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your LG Q70 with other Wi-Fi capable devices.

LG Q70 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your LG Q70.

LG Q70 - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your LG Q70.

LG Q70 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your LG Q70 to auto switch between Wi-Fi and mobile data.

LG Q70 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your LG Q70.

LG Q70 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your LG Q70.

LG Q70 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, timeout, etc.) on your LG Q70.

LG Q70 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your LG Q70.

LG Q70 - Reset Network Settings

Here's how to reset settings if your LG Q70 can't connect to data or send / receive messages.

LG Q70 - Restart in Safe Mode

Here's how to restart your LG Q70 into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

LG Q70 - Tethered Modem Connection

Here's how to use your LG Q70 as a modem to connect to the internet via USB or Bluetooth.

LG Q70 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your LG Q70 on or off.

LG Q70 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your LG Q70.

LG Q70 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your LG Q70 on or off.